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  • Could you also make this dress in the colour Ivory?

    The only colours i can chose from are: Royal Blue, Dark Navy and Black, but i'd love to know if its possible for this dress to be made in ivory.

    Thanks for your time :)

    http://www.lightinthebox.com/A-line-Off-the-shoulder-Sweep--Brush-Train-Chiffon-Mother-of-the-Bride-Dress_p188476.html

    By Mayo Mar 20, 2014

    Really sorry that ivory color is not available for this dress now due to the design.
    Please look over additional items that we have on offer. Hope you enjoy shopping here with us.

    By Dale Mar 20, 2014 Was this answer helpful? (1) (0)

  • Are the sizes listed truly accurate?

    I was undecided weather to order a 16 or 16W. I have a dress I ordered from another site based on my measurements and it is too tight across my back. The 16W was 3 inches bigger than the regular 16. The place I order the other dress from wont let me return it because they say it is correctly sized based on my measurements. If the dress is to big that will be fine, I can have it altered but if it is too small can it be returned?

    By Marie Grimmett Oct 12, 2013

    As long as you measure correctly by this guide and choose the suitable size on our size chart. It will fit you well without problem. Also, you could order in custom size to ensure best fitness.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (0)

  • What is your return policy?

    What is your return policy? Is it difficult to make a return? I am afraid if I order I will not like it.

    By Karen Doughty Apr 12, 2013

    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    By Smile Apr 14, 2013 Was this answer helpful? (0) (0)

  • Love this dress but would like it just below the knee. Is this possible.

    Love this dress for my daughters wedding in december but would like it shortened to knee length. Is this possible.

    By Jo-Ann Rankin Aug 22, 2012

    Thank you for your inquiry. I am very sorry that this dress can only be provided in the style as the picture shows. But you may alter it later at your local tailor's on your own. Sorry for any inconvenience caused to you.

    By Smile Aug 22, 2012 Was this answer helpful? (0) (0)

  • Extra Bodice Fabric.

    Is it possible to purchase additional bodice fabric yardage along with the gown?

    By Andy Henderson Jun 22, 2012

    Dear Andy,
    No, but you can buy the fabric on following page.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    By Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • I have ordered this dress but would like to change the order slightly.

    I have orederd it made to measure but after receiving another dress that was made to masure too I realise that I should have added on a couple of inches for the shoes. am I too late to change the length on this dress and make the finished length 55inches and not 53 inches?

    By Sarah Neary Apr 17, 2012

    Dear Sarah Neary,
    If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Apr 18, 2012 Was this answer helpful? (0) (0)

  • Is this dress available in all color selections on your color chart?

    Is this dress available in all color selections on your color chart?

    By Eveline Craig Feb 20, 2012

    Dear Eveline Craig,
    It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Feb 21, 2012 Was this answer helpful? (0) (0)

  • Why was the price different when I ordered my dress? It states $146.99 and mine was 169.99. Thanks

    The dress is listed as 146.99 and my order stated 169.99. Looking forward to receiving my order.

    By Betty Mazie Feb 10, 2012

    Dear Betty Mazie,
    The plus sizes took a little bit more, which is stated beside each size in the size drop down menu. Sorry for any confusions made.

    By Smile Feb 12, 2012 Was this answer helpful? (1) (0)

  • Do you have a color chart?

    It would be helpful to see the colors - not just the color name.

    By Debra Hickey Feb 09, 2012

    Dear Debra Hickey,
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Feb 09, 2012 Was this answer helpful? (0) (0)

  • For a long dress costing between $149 and $179, what would the shipping cost?

    I will not place an order without knowing the full cost to me. Are there any additional charges?

    By Debra Hickey Feb 09, 2012

    Dear Debra Hickey,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    By Smile Feb 09, 2012 Was this answer helpful? (0) (0)

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