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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I want this dress with 3/4 length sleeves in the color Navy

    Can the sleeves be 3/4 length? What is the fastest I can receive this in the US?

    By Susan Radice Apr 18, 2015

    Reply(1)

    Please input your reply.

    1. Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    2. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Thank you for shopping with us.

    By Vivien Apr 18, 2015 Was this answer helpful? (0) (0)

  • Could you also make this dress in the colour Ivory?

    The only colours i can chose from are: Royal Blue, Dark Navy and Black, but i'd love to know if its possible for this dress to be made in ivory.

    Thanks for your time :)

    http://www.lightinthebox.com/A-line-Off-the-shoulder-Sweep--Brush-Train-Chiffon-Mother-of-the-Bride-Dress_p188476.html

    By Mayo Mar 20, 2014

    Reply(1)

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    Really sorry that ivory color is not available for this dress now due to the design.
    Please look over additional items that we have on offer. Hope you enjoy shopping here with us.

    By Dale Mar 20, 2014 Was this answer helpful? (0) (0)

  • Are the sizes listed truly accurate?

    I was undecided weather to order a 16 or 16W. I have a dress I ordered from another site based on my measurements and it is too tight across my back. The 16W was 3 inches bigger than the regular 16. The place I order the other dress from wont let me return it because they say it is correctly sized based on my measurements. If the dress is to big that will be fine, I can have it altered but if it is too small can it be returned?

    By Marie Grimmett Oct 12, 2013

    Reply(1)

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    As long as you measure correctly by this guide and choose the suitable size on our size chart. It will fit you well without problem. Also, you could order in custom size to ensure best fitness.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (0)

  • What is your return policy?

    What is your return policy? Is it difficult to make a return? I am afraid if I order I will not like it.

    By Karen Doughty Apr 12, 2013

    Reply(1)

    Please input your reply.

    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    By Smile Apr 14, 2013 Was this answer helpful? (0) (0)

  • Love this dress but would like it just below the knee. Is this possible.

    Love this dress for my daughters wedding in december but would like it shortened to knee length. Is this possible.

    By Jo-Ann Rankin Aug 22, 2012

    Reply(1)

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    Thank you for your inquiry. I am very sorry that this dress can only be provided in the style as the picture shows. But you may alter it later at your local tailor's on your own. Sorry for any inconvenience caused to you.

    By Smile Aug 22, 2012 Was this answer helpful? (0) (0)

  • Extra Bodice Fabric.

    Is it possible to purchase additional bodice fabric yardage along with the gown?

    By Andy Henderson Jun 22, 2012

    Reply(1)

    Please input your reply.

    Dear Andy,
    No, but you can buy the fabric on following page.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    By Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • Design of shoulder line

    Would you be able to broaden the shoulder/sleeve line to cover bra straps?

    By L McConochie May 08, 2012

    Reply(0)

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  • My daughters wedding is May 12th and I need alterations can it be shipped earlier? Please?

    I will pay an extra fee if u can get it to me faster.

    By Roseann Kozma Apr 20, 2012

    Reply(0)

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  • I have ordered this dress but would like to change the order slightly.

    I have orederd it made to measure but after receiving another dress that was made to masure too I realise that I should have added on a couple of inches for the shoes. am I too late to change the length on this dress and make the finished length 55inches and not 53 inches?

    By Sarah Neary Apr 17, 2012

    Reply(1)

    Please input your reply.

    Dear Sarah Neary,
    If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Apr 18, 2012 Was this answer helpful? (0) (0)

  • How long will my order take to deliver to my home address?

    How long will my dress take to arrive at my home address? I would like to have it before Monday 2nd of April, as I ordered on the 12th of March. Thank you for your co-operation.

    By Wilma Nicolson Mar 27, 2012

    Reply(0)

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