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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can I get a swatch of fabric?

    How can I get a swatch of fabric I would like to insure it matches my wedding colors. I'm interested in pear pink.
    Thank you.
    Talia

    By Tal Jun 01, 2014

    Sorry, but I'm afraid we cannot offer you a swatch of fabric. You can refer to the color chart:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Bo Jun 01, 2014 Was this answer helpful? (0) (0)

  • Shipping

    Hi can you tell me the price of shipping in Croatia? Fast shipping.. regards

    By ivana Apr 11, 2014

    Here is the way to help you check shipping cost:
    1. Please kindly select all the desired items and quantity, then add them to your shopping cart.
    2. Please scroll down your page, there you'll find the "estimated shipping costs" silver bar.
    3. Click on the bar and choose shipping country to preview shipping method and shipping costs there.

    Hope you enjoy your shopping with us.:)

    By Rita Apr 12, 2014 Was this answer helpful? (0) (0)

  • Request.

    Are you able to make the front portion of the dress the same length as the rest of the dress?
    How can i order colour swatch samples?

    By Kris Feb 14, 2014

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.

    This is swatch book that we sell now:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Thank you for shopping with us.

    By Dale Feb 16, 2014 Was this answer helpful? (0) (0)

  • Is it possible to order sample swatches of colours in the chiffon material?

    The dress I am interested in is the: A-line One Shoulder Floor-length Chiffon Evening Dress.

    By Kim May 27, 2013

    We do have the swatch for chiffon fabric. Please order the color you want on the following link:
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Fabric-by-the-1-2-Yard_p89119.html
    Hope you enjoy shopping here with us:)

    By Dale May 27, 2013 Was this answer helpful? (0) (0)

  • where is your story in san antonio tx

    i need more infomation and your phone number pls thx

    By flora May 18, 2013

    Please kindly understand that we don't have stores now. The items are only available online. We don't have hot line due to time difference. If you need any help concerning the purchasing procedure, please contact us via live chat (on the upper right corner of web page). Our sales people will give you professional help. Thank you for shopping with us:)

    By Dale May 20, 2013 Was this answer helpful? (0) (0)

  • How can you assure me no one will have this dress on the event I'm attending?

    So your page is getting really popular in my country, and I bought this dress in advance so I wouldn't have trouble with the shipment but it turns out my friend almost bought the same one, this is for my prom and I obviously wouldn't like someone with the same one. I don't know if someone else already bought it, please help.

    By Micaela May 02, 2013

    Please kindly note that this dress is popular on our website. We sell hundreds of it all over the world. We can't assure you the girls attending to your party will not wear it. I suggest you talk with them first if you do worry about this. Thank you for shopping with us:)

    By Dale May 02, 2013 Was this answer helpful? (0) (0)

  • My daughter is very petite but with a full bust - I am worried the custom measurements will not be

    My daughter is very petite but with a full bust - I am worried the custom measurements will not be correct. Her natural is waist is not 7" from her hips as shown in the picture and she is petite but with a full figure. Can we send additional measurements to make sure the dress fits correctly?
    Many thanks

    By M Apr 05, 2013

    Yes, you can order this dress in custom measurements so that we tailor it in your daughter's sizes. After placing the order, you can tell our customer service of extra measurements so that they can forward them to our tailor for you.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 05, 2013 Was this answer helpful? (1) (0)

  • Can I wear it without the strap?

    can i wear it without the strap? Would it hold on?

    By sarah Apr 03, 2013

    This dress is designed to be worn by strap, it may not stay on well if you take the strap off. But if your dress bust size is tight, you may wear it without the strap. Thank you for shopping with us:)

    By Dale Apr 03, 2013 Was this answer helpful? (0) (0)

  • Straps on Dress

    Would it be possible to change to change the straps on the dress.

    Is it possible to have the one shoulder, strapless and halter neck for the dress?

    The dresses would be for my bridal party

    By Emma Mar 24, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale Mar 24, 2013 Was this answer helpful? (0) (0)

  • Worried about ordering a different color.

    I have looked at two other royal blue chiffon dresses on here and one was lighter and the other was darker. I want the darker royal blue but am worried I will order it and the blue wont be right. I also looked at the swatches too. I want the color to look like the one in the picture I attached. So if I order royal blue will it be darker or lighter?

    #

    By Smantha Mar 10, 2013

    Same color may be different because of different fabric. Please refer to the following link to check about the chiffon fabric color of this dress:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Dale Mar 10, 2013 Was this answer helpful? (0) (0)

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