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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Why am I not able to get this dress customized?

    There is no place to enter my measurements. I thought this dress was made to order.

    By Tikka Sep 20, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,

    In this case, please be noted that the item is the made to order one, while is does not support customs measurements.

    Thank you for your inquiry.

    By tumengliang Sep 20, 2016 Was this answer helpful? (0) (0)

  • I have heard from another customer that there are extra charges at point of delivery?

    Is this true and how much will this cost? people should be made aware of these charges

    By Cain Aug 15, 2016

    Reply(1)

    Please input your reply.

    We only charge item price and shipping fee for your order. Sorry that we can't provide exact information on tariff issue. It depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us:

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • Thank you :)

    If I wanted the dress in royal blue would it be possible for me to get the detail, eg beading and sequins in silver same as photo above? : thank you

    By leannna Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be noted that beading/sequins color will be silver no matter which color you choose for the dress. Thank you for shopping with us:

    By Dale Apr 08, 2013 Was this answer helpful? (0) (0)

  • Colour of dress

    Would it be possible to have this dress made in dark green as i saw this colour on the colour chart but it is not in the drop down menu?

    By jkm Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your reference. Sorry for any inconvenience caused. The dark green color is not available now. Please take the color and similar items for your reference. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 12, 2013 Was this answer helpful? (0) (0)

  • Would it be possible to have this dress in sky blue?

    Would it be possible to have this dress in sky blue?

    By Alison Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for inquiry. We are so sorry that this dress in sky blue is not available now. Wish you could find other ones you like: http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=sky+blue+chiffon+dress Hope you enjoy shopping here!

    By Janey Jan 07, 2013 Was this answer helpful? (0) (0)

  • Colour of dress

    Would it be possible to have this dress made in dark navy as i saw this colour on the colour chart but it is not in the drop down menu? Thanks.

    By sm88 Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, we don't offer dark navy for this dress. Hope you enjoy your shopping here. :

    By Brenda Nov 25, 2012 Was this answer helpful? (0) (0)

  • Is it possible for this dress to be made without the sequins?

    I was wondering if it was possible for this dress to be made without the sequins sewn on to it? I was also wondering how long it would take to be made and arrive in the UK as I need it for an event in to weeks time?

    By MM88 Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    We are sorry that we can only make it same style as we shown. Every designer has his unique design with the fixed design he choose, if change, it could not assume the same style as you see in the picture, once changed it could not be the same perfect effect as you imagine.
    You can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch.
    Hope you can enjoy shopping here:

    By Joy Nov 24, 2012 Was this answer helpful? (0) (0)

  • On the dress where the sequins are

    if i wanted the dress in ruby would all the material of the dress be ruby or the material with the sequins on it be a different colour like cream?

    By brooke Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    Beading will be done in the same color as you order for the dress .
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 01, 2012 Was this answer helpful? (0) (0)

  • What is the color that the model is wearing?

    Would you also illustrate the different colors of the dress?

    By Anayansi Aug 15, 2016

    Reply(1)

    Please input your reply.

    The model is wearing the color champagne. please kindly check our color chart below.http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1. Thanks for your inquiry and Hope you enjoy your shopping with us.

    By Smile Sep 12, 2012 Was this answer helpful? (0) (0)

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