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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the waist line stitched under the belt?

    I understand that the sequins belt is detachable, I wanted to know if this dress is one long piece of fabric with pleats or does it have stitching on the waist line. please reply ASAP Thx

    By SK Feb 07, 2015

    The belt is not detachable.
    Sorry for confusion caused.

    By Dale Feb 07, 2015 Was this answer helpful? (0) (1)

  • Will this be delivered before the 25th of October if it is custom made? I live in the UK!

    Hi, I wish to order this dress custom made but I need to know if It will be here before the 25th of October for a prom. I would really appreciate any help on the matter.

    Thank you!
    Nicole Burn

    By Nicole Burn Sep 20, 2013

    As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, if you order now, your package should arrive before October 25th.
    Thank you for shopping with us:)

    By Smile Sep 22, 2013 Was this answer helpful? (0) (0)

  • I need the dress to be stark white.

    The dress is for a graduation with requirements that the dress be stark white (the color of white copy paper). Does this dress come in stark white?

    By Cheryl Mendy Feb 23, 2013

    Thanks for your question.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Built in bra

    What exactly is the built in bra? I'm afraid that I'll send my measurements and based on them, they'll think I'm large busted but I'm not. I'm afraid the built-in might not work. How exactely does that work?

    By Rachel Feb 20, 2013

    Thanks for your question.
    Please kindly note that the built-in bra is a simply bra without underwire. It can help you support your chest a little.
    Here is the link for your measuring guide, that can help you get the right measurements:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Feb 21, 2013 Was this answer helpful? (0) (0)

  • Is the silver colour in this dress metallic and shimmery? Or does it look more like grey?

    Please get back to ASAP. Thanks.

    By Andra Jan 31, 2013

    Thanks for your question.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Please choose chiffon fabric to check the color.
    Hope you enjoy shopping here.

    By Smiley Feb 01, 2013 Was this answer helpful? (0) (0)

  • Will there be extra shipping charges?

    I was worried to read that some people in the uk had to pay extra shipping costs from UPS etc. I wanted to order this dress for my formal but I don't want to order it only to find out it costs a lot extra to ship it here.

    By Elle Jun 27, 2012

    Dear Elle,
    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Jun 27, 2012 Was this answer helpful? (0) (0)

  • Is it possible for me to purchase this item, and not rent it?

    Can i also make adjustments to the dress if i rent it?

    Thank you

    By Rachel Stern Mar 18, 2012

    Dear Rachel Stern,
    To get the best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

    By Smile Mar 20, 2012 Was this answer helpful? (0) (0)

  • What exactly is the belt made of ?

    It almost looks like some form of bubble wrap. Id be very happy if it was as long as i don't pop it. seeing as the theme for our ball this year is Alice in Wonderland.

    By Sam Mar 11, 2012

    Dear Sam,
    The belt is made of kinda satin with beadings. Hope you enjoy your shopping here:)

    By Smile Mar 13, 2012 Was this answer helpful? (0) (0)

  • allturation & shipping

    hello!

    is it possibale to make the belt 3-5 c"m higher?

    and do you ship to israel? if so what is the cost?

    tnx!

    By reut Mar 11, 2012

    Dear reut,
    1, No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    2, Yes, we ship to Israel. And shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    By Smile Mar 13, 2012 Was this answer helpful? (1) (0)

  • Does this dress come in the color shown in the picture?

    I really love the color of it. If it doesn't what color would I put in the selection box to get the dress in a similar color?

    By caro Jan 24, 2012

    Dear caro,
    Yes, the shown color is Lavender. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Jan 27, 2012 Was this answer helpful? (1) (0)

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