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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the waist line stitched under the belt?

    I understand that the sequins belt is detachable, I wanted to know if this dress is one long piece of fabric with pleats or does it have stitching on the waist line. please reply ASAP Thx

    By SK Aug 15, 2016

    Reply(1)

    Please input your reply.

    The belt is not detachable.
    Sorry for confusion caused.

    By Dale Feb 07, 2015 Was this answer helpful? (0) (0)

  • Will this be delivered before the 25th of October if it is custom made? I live in the UK!

    Hi, I wish to order this dress custom made but I need to know if It will be here before the 25th of October for a prom. I would really appreciate any help on the matter.

    Thank you!
    Nicole Burn

    By Nicole Burn Aug 15, 2016

    Reply(1)

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    As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, if you order now, your package should arrive before October 25th.
    Thank you for shopping with us:

    By Smile Sep 22, 2013 Was this answer helpful? (0) (0)

  • I need the dress to be stark white.

    The dress is for a graduation with requirements that the dress be stark white the color of white copy paper. Does this dress come in stark white?

    By Cheryl Mendy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Built in bra

    What exactly is the built in bra? I'm afraid that I'll send my measurements and based on them, they'll think I'm large busted but I'm not. I'm afraid the built-in might not work. How exactely does that work?

    By Rachel Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly note that the built-in bra is a simply bra without underwire. It can help you support your chest a little.
    Here is the link for your measuring guide, that can help you get the right measurements:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Feb 21, 2013 Was this answer helpful? (0) (0)

  • Is the silver colour in this dress metallic and shimmery? Or does it look more like grey?

    Please get back to ASAP. Thanks.

    By Andra Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Please choose chiffon fabric to check the color.
    Hope you enjoy shopping here.

    By Smiley Feb 01, 2013 Was this answer helpful? (0) (0)

  • Will there be extra shipping charges?

    I was worried to read that some people in the uk had to pay extra shipping costs from UPS etc. I wanted to order this dress for my formal but I don't want to order it only to find out it costs a lot extra to ship it here.

    By Elle Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Elle,
    As with any international shipment, taxes are charged if any by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Jun 27, 2012 Was this answer helpful? (0) (0)

  • How long is this dress exactly? I am 5.11.

    Also, I have read some reviews and since I live in the UK apparently I will have to pay an extra charge when my dress arives...is this true? If so, how much? and also, how much is shipping?

    By Francesca Aug 15, 2016

    Reply(0)

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  • Hello! at the description of the dress you say:

    "Notes: Removable belt, Belt color will be as pictured no matter which color dress you order "
    is this true?

    thank you

    By Maria Aug 15, 2016

    Reply(0)

    Please input your reply.

  • Is there additional unaware shipping charges to Australia?

    I have read in some peoples review that they had to pay additional shipping charges, that they were unaware about, to recieve their order. Does this apply to Australia? If so how much will the fee be? Also if I don't want to pay for it can I recieve a full refund?
    Thank you.

    By Ashleigh Aug 15, 2016

    Reply(0)

    Please input your reply.

  • Is this dress sleeveless or cap sleeves? Thanks :-)

    Is this dress sleeveless or cap sleeves? Thanks :-

    By Nat_Can Aug 15, 2016

    Reply(0)

    Please input your reply.

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