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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can this dress be tailored into a maternity dress?

    My bridesmaid will be 8 months pregnant at my wedding, but I love this dress.

    By Danni Oct 13, 2013

    Reply(1)

    Please input your reply.

    To ensure best fitness, we suggest you order maternity designed dresses on this link:
    http://www.lightinthebox.com/narrow/maternity_v1500t0/special-occasion-dresses_c2048
    Thank you for shopping with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (0)

  • I'm really short, only about 5 foot tall. Will the dress be made to my height specifically?

    Im planning on ordering the made to fit custom option of this dress. Do the dresses come in one standard length, and therefore require me to go to a local tailor and get it taken up for an extra cost, or do you make the length custom for each persons measurement?

    By A.M Aug 18, 2013

    Reply(1)

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    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor. Hope you enjoy shopping here with us:)

    By Dale Aug 18, 2013 Was this answer helpful? (0) (0)

  • I need this dress in three weeks time - can you deliver to Sydney,Australia within that time?

    Dress is A Line Scoop Floor length chiffon evening dress

    By jackie Feb 23, 2013

    Reply(1)

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    Thanks for your question.
    Please kindly note that we will need a tailoring period of 16-19 business days and shipping time of 3-8 business days for that dress because it is made from scratch. There’s a chance your dress may not arrive in 3 weeks if you place the order now.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Hi Again..

    Thank you for giving me the same answer as others.
    I need to know the answer to my previous question, as I will need to look else where if I cannot alter the dress length.

    By Meagan Feb 21, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 22, 2013 Was this answer helpful? (0) (0)

  • Custom Lengths :)

    Hi, I was just wondering.. I went through a lot of messages but couldn't find what I was looking for. I'm 6'2, close to 6'3, yes tall, and I already know I'll have to order a custom dress but i read that the length cannot be changed. Is this only in 'standard size' dresses that length cannot be changed ? :)
    Thank you !

    By Meagan Feb 20, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 21, 2013 Was this answer helpful? (0) (0)

  • Dress length

    I am planning on ordering this dress with custom measurements. How should I make sure it doesn't come too long since I will be wearing flats? I know that the tailors here at a few centimeters to the hollow measurement to allow for heels. Is there a way I can ask them not to add length?

    By Becca Feb 19, 2013

    Reply(1)

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    Thanks for your question.
    Please kindly note that in order to fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains.
    If you'd like the dress shorter to better fit a flat heel, just remove the length you need on to your hollow to the floor and height measurements (e.g. if you'd like to wear flat shoes with 2cm heels, just remove 3cm from your hollow to floor length and height measurements).
    Here is our guide for helping you to get your measurements exactly right:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Feb 20, 2013 Was this answer helpful? (0) (0)

  • Can you send a picture of the dress ordered in a colour white?

    If not, is the material on the chest in the same colour with a white dress. My daughter is looking at this dress for her debutante dress.

    Thanks

    By Anita Grech Feb 11, 2013

    Reply(1)

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    Thanks for your inquiry. Really want to help you, but the pictures shown on the wepage are what we can offer now. The trim color will be as pictured no matter which color dress you order. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 11, 2013 Was this answer helpful? (0) (0)

  • Can I return if there is no problem with the dress?

    If there is not problems with the dress that I have ordered and I do not like or is not my size can I return with full refund?

    By Molly Jan 15, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Please kindly check that link for the information.
    Hope you enjoy shopping here.

    By Smiley Jan 15, 2013 Was this answer helpful? (0) (0)

  • Champagne colour

    I'm thinking of buying this dress for a performance in mid-February. I see that the lace part will always be champagne, so I was considering making the rest of the dress champagne as well so it will all be one colour. The only thing I'd worry about is the consistency of the colour since they are both different fabrics. Does the champagne colour in the chiffon match the champagne colour in the lace?

    By Adrienne Jan 10, 2013

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    Since the lace part and the main dress are not same fabric, so champagne will be a little different shown if you chose champagne, but it will look natural.

    By Joy Jan 10, 2013 Was this answer helpful? (0) (0)

  • What colour is the top beaded part according to your colour chart?

    This is one of my possible choices in champagne as a wedding dress but am concerned the top part won't quite match in

    By Siobhan Jan 07, 2013

    Reply(1)

    Please input your reply.

    The top beaded part will be in champagne color no matter what color you choose for the dress.

    Hope you enjoy your shopping with us.:)

    By Rita Jan 08, 2013 Was this answer helpful? (0) (0)

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