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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • If I order this dress today,when should I receive same,I will have to returnit if it does not fit.

    Please let me know at your earliest convenience as I will have to order from another company

    By Ann Jordan Apr 17, 2015

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the ""add to cart"" button.
    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Please feel free if you have further questions.

    By Madeline Apr 18, 2015 Was this answer helpful? (0) (0)

  • if i ordered this on This week would the dress arrive in Australia before the 3rd April

    Are these USA sizes or Australian.?if Australian are they true sizes???
    Also would the dress be the same colour I did note this is the only colour???
    What country are these dress's coming from?
    What price would be for posting to Australia?

    By Yvonne Mar 01, 2014

    This dress is tailored and shipped out from China. The sizes are neither US nor AU standard. Please choose the size based on your measurement by referring to size chart in product details.

    Skirt color will be as pictured no matter which color dress you order. Only listed color options are available for the ruching part now.

    Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Dale Mar 02, 2014 Was this answer helpful? (0) (0)

  • i need to order 4 of these dresses for 4 different women - can they be returned?

    If i order from your standard size chart, are these returnable?

    If I order today, can I receive my order by April 1, 2014?

    We have 2 women who are larger chested with larger hips and two with smaller chests - will this work for all (realizing we may have to wear a bra under the spaghetti Straps).

    By Janet Feb 24, 2014

    You can order 4 different sizes of this dress for 4 ladies.
    Tailoring takes 18-25 business days. I'm afraid it may not arrive on April 1.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Thank you for shopping with us.

    By Dale Feb 24, 2014 Was this answer helpful? (0) (0)

  • How long will it take before i get this dress if i order today.

    I need this dress latest August 10. Is it possible to arrive in the us by then.
    Thank you.

    By Jumoke Jul 29, 2013

    This dress is made to order. Tailoring will take 15-25 business days. We are afraid it can't arrive on time for you. Thank you for shopping with us:)

    By Dale Jul 29, 2013 Was this answer helpful? (0) (0)

  • I love the dress. Is there any chance it can be long, to the floor?

    I am mother of the bride and it is a long dress event.

    By Didi Apr 26, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale Apr 28, 2013 Was this answer helpful? (0) (0)

  • If i ordered tomorrow would the dress arrive before 24th May

    I have a wedding on 25th May and as I am holiday until 24th would this dress be delivered on time? also I am between size 10 and 12 due to my bust size so what size should I order?

    By helen buchanan Apr 24, 2013

    Sorry, this dress is made to order and we need a tailoring time of 15-25 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :(

    In your case, I suggest you order the size which can meet your biggest measurement and then alter it locally when you receive it. Hope you enjoy shopping here with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • am very satisfied this dress and i recieved this precisely.

    Hi

    I am very satisfied this dress and i recieved this precisely. The size is exactly in my fit, love it. Can i have this tangirine color? Only 4 colors could be choose. But i want in orange or tangirine. Thanks. I never regret my purchased.

    By Nieva Apr 24, 2013

    Please kindly understand that this dress is only available in the four colors in the drop down menu. We will consider providing more colors in the future. Thank you for shopping with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • I need this dress on before June 25, will it be delivered on time if I order now?

    I have my measurements, do I send it or just refer to the chart sizes and pick my size?

    By Carmelita Daez Apr 23, 2013

    We need 15-25 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order before 25th June. Once measured your size, please refer to our size chart and choose the one fit you best. Hope you enjoy shopping here with us:)

    By Dale Apr 23, 2013 Was this answer helpful? (0) (0)

  • IS THE COLOUR IN THE PHOTO GRAPE AS IT LOOKS MORE LIKE FUCSIA IN TH COLOUR CHART?

    I WOULD LIKE TO KNOW WHAT THE COLOUR IN THE PHOTO IS

    By Maureen Apr 07, 2013

    Yes, the shown color is grape. Hope you enjoy shopping here with us:)

    By Dale Apr 07, 2013 Was this answer helpful? (0) (0)

  • if I ordered the A-line spagetti straps dress would it arrive before the 13th April 2013?

    I would like to have the A-line dress, would it be here for the 13th April 2013

    By sharon walton Mar 18, 2013

    Sorry, this dress is made to order and we need a tailoring time of 15-19 business days. After that, shipping will take another 3-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Mar 18, 2013 Was this answer helpful? (0) (0)

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