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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Concern about measurement, etc.

    How can I submit an upper arm measurement so I can be assured that the top will not be too tight? Also, is the lace material soft or would it be itchy to the skin? Finally in the photo of the back of the dress, the seam looked puckered. Was that just an aberration in the photo?

    By Sherrie Glass Aug 28, 2013

    Reply(1)

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    The lace is soft and the back will be flat and even if you order in correct size. If you need special size, we suggest you order in custom measurement and give us the additional size information after placing the order.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Aug 28, 2013 Was this answer helpful? (0) (0)

  • can i buy the same lace as the top of the dress

    Would i be able to purchase more of the lace to build up the neckline myself? And how much would it cost?

    By Goldie H May 06, 2013

    Reply(1)

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    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale May 06, 2013 Was this answer helpful? (0) (0)

  • instead of short sleeves can you make long sleeves

    dear sir/madam
    I like this dress but if i order with my own measurements can you make long sleeves and can you line the top of the dress and the sleeves with the same material of the dress
    Thank you

    By Hamida Feb 15, 2013

    Reply(1)

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    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 17, 2013 Was this answer helpful? (0) (0)

  • If I order a dress from you, ...

    If I order a dress from you, can I order additional material to have modifications done myself? Such as additional stretch satin and the matching lace to raise the neckline?

    By Sharon Levine Feb 07, 2013

    Reply(1)

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    Thanks for your inquiry. We have the fabric on sale now. You can order the fabric and then make the alter by the local tailor. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 07, 2013 Was this answer helpful? (0) (0)

  • Range of colours offered

    Obviously you have the satin material in the full range of colours shown in your satin colour chart. What is it that stops you making the the dress in any of them? Is it the availability of the net and ornamentation colours? If so, do you think this dress would still look good in Lime Green with the pictured net and ornamentation?

    By Brian Ewdards Nov 12, 2012

    Reply(1)

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    Thank you for your inquiry. The ornamentation colors could not be changed, Hope you enjoy your shopping here:)

    By Smile Nov 12, 2012 Was this answer helpful? (0) (0)

  • I'd be interested in this if it was available in lime green.

    The colour shown washes my wife out.

    By Brian Edwards Nov 09, 2012

    Reply(1)

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    Thanks for contacting us. We have our color chart for our dress, please check the color chart to see if there is what you're looking for: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1. Hope you enjoy shopping here.

    By Smile Nov 11, 2012 Was this answer helpful? (0) (0)

  • i ordered the dress and asked for tailoring, but i do not need tailoring the dress can you please do

    i ordered the dress and asked for tailoring, but i do not need tailoring the dress can you please do, and my order # is00172648. thnka

    By parvaneh Jul 31, 2012

    Reply(1)

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    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 31, 2012 Was this answer helpful? (0) (0)

  • petite length

    I love this dress and would like to order it. I don't want to do custom size for fear I may make a mistake when measuring. Can I order this dress in a petite length? I don't see anywhere to do that when placing the order.

    By Kellie Jul 13, 2012

    Reply(1)

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    Dear Kellie,
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. So the dress will be floor length even if you customize it.

    If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $29.99.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jul 14, 2012 Was this answer helpful? (0) (0)

  • I need to ask about colors

    I fell in love with this dress. I am considering having it tailor made for my wedding next May 2013. I would like to ask if it is tailor made could the color be champange or lavender? My colors are lavender and purple. It would be my wedding dress for my 2nd marriage.

    Thank You

    By 2nd Marriage May 30, 2012

    Reply(1)

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    Dear customer,
    It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart (the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile May 30, 2012 Was this answer helpful? (0) (0)

  • Length of the dress for Size 6 and colour

    Hi,
    I have a few questions about this dress as I am a first-time buyer so unsure how this works fully.
    Firstly, approximately how long does it take to ship to the UK?
    About this dress, I am originally a size 4 but the length of the size 4 will be slightly shorter than how I would like, I was wondering whether the hem line for the dress has any extra material which would allow me to lengthen it slightly? Also, does the back of the dress have buttons or a zip?
    Lastly, I am looking for a dress in the Regency shade as there is a set theme for the wedding I am going to attend. As this option is not available at the moment, I wanted to ask whether I could still order it in this shade or if I had to wait for it to be availabe; If the latter, how long would this take?
    Thank you!! :)

    By Nur Apr 03, 2012

    Reply(0)

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