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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • can i change shipping from expedited to standard?

    when I go to checkout I am only given expedited shipping as an option. Is there anyway that I can change this to standard?

    By hmn Mar 14, 2016

    Reply(1)

    Please input your reply.

    Only the shipping methods shown on the order page are available for your shipping address.
    Please feel free to ask if you have further questions.

    By Vivien Mar 15, 2016 Was this answer helpful? (0) (0)

  • Can I see a photo of this dress in Royal blue?

    I would like to see how this looks in Royal blue if possible.
    Thank you

    By lisa Jan 15, 2016

    Reply(1)

    Please input your reply.

    Please refer to the color chart:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information of the product for you.
    Thank you for shopping with us.

    By Haley Jan 18, 2016 Was this answer helpful? (0) (0)

  • If I order the dress in a different color, will the belt color still be the color in the picture?

    If I order the dress in the pool color, will the belt be the color pool? Or will the belt be the same pink color it is in the picture no matter what color you order?

    By Annice Jun 01, 2014

    Reply(1)

    Please input your reply.

    If you order the dress in the pool color, then the belt will be pool too.
    Thank you for shopping with us.

    By Bo Jun 01, 2014 Was this answer helpful? (0) (0)

  • Can you tell me the measurement from the waistline to the hemline both in the front and the back?

    Please provide the above requested measurements for the Size 6, 8, and 10.
    Thank you!

    By Susan Oct 29, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that if you choose a suitable size the dress will be as it is shown in the picture.
    Thank you for shopping with us:)

    By Smile Oct 29, 2013 Was this answer helpful? (0) (0)

  • Is there a store to go to make sure that you fit in these dresses or do you have to just order them?

    Hope there is somewhere to try them on.

    By Alexis May 18, 2013

    Reply(1)

    Please input your reply.

    Sorry that we don't have stores for customers to try the dress on yet. All of the items are only available online. Thank you for shopping with us:)

    By Dale May 20, 2013 Was this answer helpful? (0) (0)

  • Is it possible somewhere to see a photo of this dress colour JADE?

    Or in colour something like this... http://www.lightinthebox.com/Sheath-Column-Sweetheart-Asymmetrical-Chiffon-Bridesmaid-Dress_p264002.html?pos=ultimately_buy_5 Thanks!

    By K. May 14, 2013

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale May 14, 2013 Was this answer helpful? (0) (0)

  • do you sell swatches of fabric before we buy the dress?

    I like the colour of the dress #00264001 but im going for a peach colour, for bridemaids dresses and is having trouble with colours looking compleatly different online to in front of me (which is understandable) so was wondering if you guys sell swatches of fabric?

    Also i love the dress #00013981 but dont like the litte rose thingy at the side, is it detachable?

    Thankyou, sorry for all the Qs xx

    By kirsty May 09, 2013

    Reply(1)

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    Please kindly understand that we can't make #00013981 without the flower. We do have swatches on offer. Please refer to the following link and choose the fabric and color you want to see:
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Fabric-by-the-1-2-Yard_p89119.html
    Thank you for shopping with us:)

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • can we get this dress in ivory

    and have the sash in black please?

    By catherine Apr 20, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that you can order the dress in all listed colors while the belt will be in the same color.
    Thank you for shopping with us:)

    By Smile Apr 21, 2013 Was this answer helpful? (0) (0)

  • Lace up back instead of zip

    I understand that you can't change the style of the dress but is there any way I can get a lace-up back even if it means having it over the zip.
    Thanks.
    Joan

    By joan Apr 13, 2013

    Reply(1)

    Please input your reply.

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Thank you for shopping with us:)

    By Smile Apr 15, 2013 Was this answer helpful? (0) (0)

  • Hollow to floor measurement?

    We are intereested in this wonderful dress, but in the size chart it says that Hollow to floor is 58 inch in ths smallest size. My 2 daughters are size 2 and 12 in the other measurements but in the hollow to floor they are 53,6 and 54,8 inches. Will this dress be to long for both of them?

    By Ann Mar 29, 2013

    Reply(1)

    Please input your reply.

    In your case, we are afraid the dress might be a little bit longer for your girls. I suggest you order this dress in custom measurements so that we can tailor it fit the girls well. Please click "Custom measurements" and then fill in their bust, waist, hips and hollow to floor sizes for our tailor. Hope you enjoy shopping here with us:)

    By Dale Mar 29, 2013 Was this answer helpful? (0) (0)

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