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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Are your sizes standard US sizes?

    Just want to sense-check our measurements and are more used to UK/NZ sizes.
    Thanks!

    By Amy Baker Jul 09, 2013

    Our size chart is not US standard. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By Dale Jul 09, 2013 Was this answer helpful? (0) (0)

  • Is there anything like expedite shipping?

    Hi,

    I would like to know if there is anything like expedite delivery. If I place an order for one dress can I get in in 2 weeks? (I don't mind if I was charged extra money). Please let me know.

    Thanks,

    By Katherine Apr 23, 2013

    We do offer expedited shipping method for this dress. But no matter which size you choose, the tailoring time will take 7-9 business days. Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Apr 23, 2013 Was this answer helpful? (0) (0)

  • When ordering a knee length dress, how would you give the desired length of the dress?

    The examples provided does not give me an idea of how to provide length for a knee length dress.

    By Gee Mar 19, 2013

    Thank you for inquiry. Our professional tailor will determine the length of the dress according to your hollow to floor measurement. The dress will be made strictly to the design and style shown in the picture. Hope you enjoy shopping here with us:)

    By Dale Mar 19, 2013 Was this answer helpful? (0) (0)

  • Is it possible to order this dress in a long length, i.e. ankle length?

    If so, what would the cost be?

    Thanks you.

    By Catrin Oct 18, 2012

    Thank you for your inquiry.
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the orignal material and style, because it could not be the same perfect effect as you imagine.
    Your kindly understand will be highly appreciated.
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 18, 2012 Was this answer helpful? (0) (0)

  • Can the custom-measurement option on this dress be used for a junior bridesmaid?

    I have a junior bridesmaid that I would like to wear this dress...can I submit her measurements and have .it made in her size? She will be 10 years old when we have the wedding.

    By Hayley Sep 03, 2012

    Thanks for asking, there is an option named as "Custom measurements', you can click on it and if you can find the size of her, then we can make it for you

    By Smile Sep 03, 2012 Was this answer helpful? (0) (0)

  • Pregnant Bridesmaid Part 2

    It's me again. I know you can't tell me how to guess what size I will be, but you didn't answer my other question. Taken directly from my previous question... "Is there a way I can order it just before the wedding that way I can have a better idea of how big I will be at the wedding? Please Help!!!"

    Thanks,
    Christina

    By Christina Aug 17, 2012

    This dress is made to order from scratch. We will need a tailoring period of 7-9 working days and shipping time of 3-8 working days. Please place the order early enough to ensure the on time arrival. Hope you enjoy your shopping here :)

    By Smile Aug 17, 2012 Was this answer helpful? (0) (0)

  • Pregnant Bridesmaid...

    I am in a wedding before the end of this year and at the time of the wedding I will be 20 weeks pregnant. The bride chose this particular dress. (Have you guys ever made this for a pregnant person even?) How on earth do I order this so it will fit me when I have no idea how big I will be? This is not my first child, and I know you show faster earlier after you have a baby. I need some help figuring out how to guess my measurements? Is there a way I can order it just before the wedding that way I can have a better idea of how big I will be at the wedding? Please Help!!!

    By Christina Aug 15, 2012

    Depending on cases, we can not give you much suggestions on how to estimate your future size. we advise you to consult your gynecologist to get more ideas. Wish you a wonderful wedding and hope you enjoy shopping here! :)

    By Smile Aug 16, 2012 Was this answer helpful? (0) (0)

  • Can I return this dress if it doesn't fit well? Is there a customer services telephone number?

    I need a dress for my daughter's wedding on 4th August 2012, having difficulty finding one that fits and is just the right colour. I need to know that if this is not right, can I return it without losing my money?

    By Anne Ellison-We Jul 15, 2012

    Dear Anne Ellison-We,
    Sorry we don't have phone call service at this time. Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 working days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 04 August 2012 as you requested.

    By Smile Jul 15, 2012 Was this answer helpful? (0) (0)

  • measuring four someone in a wheelchair

    I will be sitting in a wheelchair when I wear this dress. Should I measure my hollow – to – floor from a seated position or standing? What do you do with this measurement? Also, I am very short waisted. How do I know the bodice of the dress will be the appropriate length? How do I know the straps will be the right length?

    By Susan Mar 14, 2012

    Dear Susan,
    You should measure your hollow to floor length from a standing position. We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design. Hope you enjoy your shopping here:)

    By Smile Mar 15, 2012 Was this answer helpful? (1) (0)

  • As I am longer in the body by a couple of inches, is it possible to make the dress to my measurement

    For the dress to fit me properly I would need it to be longer from the shoulder to the waist than standard. I find that any dress with a waistline or one that fits into the waist does no sit right due to this problem. Also what would the postage to Australia be please.

    thank you

    Pat Ogden

    By Pat Ogden Mar 01, 2012

    Dear Pat Ogden,
    Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Mar 01, 2012 Was this answer helpful? (0) (0)

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