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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Duty Charges?

    Exactly how much is the duty charge by customs?, is it a lot?, I live in the Upstate, NY area

    By Audrey Oct 21, 2013


    Please input your reply.

    We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us:)

    By Dale Oct 21, 2013 Was this answer helpful? (0) (0)

  • Dress length

    Love the dress sooo much but need it to be longer than knee length may be 8m to 10 inches !! Please help.

    By Farida Sep 18, 2013


    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:)

    By Dale Sep 18, 2013 Was this answer helpful? (0) (0)

  • Which bit of the dress is in satin

    I want it to match with some other bridesmaids dresses which are chiffon and I just want to check it will match. It looks like its all made in chiffon but the description says stretch satin also?


    By georgine askins Jun 12, 2013


    Please input your reply.

    The underneath layer is made of stretch satin. Please feel free to ask if you have further questions.:)

    By Dale Jun 12, 2013 Was this answer helpful? (0) (0)

  • Color daffodil

    I am purchasing dress for my son's wedding. Bridesmaids dresses are aqua with peach sash. I want a color that will not clash with their dresses. I am considering the daffodil but am concerned that is appears to have a greenish hue to it. I looked a another dress on you site in this color & it looks totally different. Can you suggest a way to get a better idea of the actual color? Do you send cloth swatchs?

    By Susan Wilson May 07, 2013


    Please input your reply.

    Thank you for your inquiry. Yes, we do have fabric swatches for sale. In your case, you can order the swatch on the following link to check if the color is what you want:
    Thank you for shopping with us:)

    By Dale May 07, 2013 Was this answer helpful? (0) (0)

  • How do I contact your company to make a special request after I have placed an order?

    I need a petite dress because I am short waisted and need to tell you my hollow to waist size.

    By Tonya Apr 28, 2013


    Please input your reply.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 28, 2013 Was this answer helpful? (0) (0)

  • Flower

    Is it possible to order this dress without the flower attached? Or would it be easy to remove from the dress? I would like to order while on sale. Thank you.

    By Tara Apr 24, 2013


    Please input your reply.

    Please kindly understand that we can't make this dress without the flowers. But you can remove it when you receive the dress. Thank you for shopping with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • Hi my daughter is having like a western wedding. how would this dress look in cowgirl boots?

    I have a pair of cowgirl boots that are dark brown with turquoise cut outs and silver studs. I was thinking bout the pearl pink, or champagne, or candy pink. The bridesmaid dresses are watermelon so i dont want to clash. they will be wearing brown durango boots, mine are made by old gringo boots. How will this dress look in the boots. Also i read where it takes bout 3 weeks to get this dress. the wedding is may 27 and i am in the process of losing weight and not ready to order just yet. When would you recommend that I order. and i normally wear a meduim top and size 8 to 10 in some jeans. When i did my measurements it looks like i would wear a 16. Are your sizes true to fit. i am 5 feet 6 inches tall and weigh 158. Please let me know.

    By Shell Mar 11, 2013


    Please input your reply.

    It may be a little wired for this dress to match cowgirl boots. I suggest you consult with your girl's opinion on this idea.

    If the wedding is May 27th, I suggest you place the order at least by 19th April. Please measure your bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • I love this dress, can it be make long?

    Is is possible to obtain a swatch of material in red / gold / and blushing pink?

    Also, how long would it take to custom make?

    By Margaret Palisi Jan 22, 2013


    Please input your reply.

    Thank you for your inquiry.
    We are sorry that we can only make it same length style as we shown.
    This is the fabric link for you:
    You can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch.

    By Joy Jan 23, 2013 Was this answer helpful? (0) (0)

  • color of dress

    have you made this dress in regency color if so what did it look like

    By kerry Dec 11, 2012


    Please input your reply.

    Thanks for your question.
    Yes, we have made that dress in regency.
    Here is the our color chart:
    Hope you enjoy shopping here.

    By Smiley Dec 11, 2012 Was this answer helpful? (0) (0)

  • Petites

    Hi......I am concerned about the fit of the torso. I am short-waisted and need a PETITE size rather than a Misses size. Is this dress a true PETITE and is it scaled for such?

    By Erin Aug 07, 2012


    Please input your reply.

    Standard size of this dress is designed for misses sizes. If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only US$29.99. After placing the order, you can submit a request to tell us your hollow to waist size so that our tailor will make a special order for you.

    Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1]

    By Smile Aug 07, 2012 Was this answer helpful? (0) (0)

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