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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • If I have the dress custom made and then lose weight, will I be able to have it taken in more?

    Of course it would have to be done here, but can it be taken in ?

    By Jennifer Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    By Alison Jul 22, 2015 Was this answer helpful? (0) (0)

  • Can you make the dress in sky blue?

    May I order the dress in sky blue?

    By Lisa Tourtelot Aug 15, 2016

    Reply(1)

    Please input your reply.

    Only the options on drop down list are available for this dress now. Other colors can't be customized. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Bo Jun 25, 2014 Was this answer helpful? (0) (0)

  • Can this dress be made with lace up at the back instead of zipper?

    Hi was looking at ordering this dress, can you make the dress with lace up at the back instead of zipper? can I choose the lace?

    By Jen Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Feb 10, 2014 Was this answer helpful? (0) (0)

  • bustle

    Do you offer attachments for bustling the train?

    By Laura Aug 15, 2016

    Reply(1)

    Please input your reply.

    There is a hook on the train to help you lift it up when dancing. Hope you enjoy shopping here with us:

    By Dale Sep 25, 2013 Was this answer helpful? (0) (0)

  • If I sent you a picture, can you make the dresses as the picture?

    If I sent you a picture, can you make the dresses as the picture?

    By lilianmouse Aug 15, 2016

    Reply(1)

    Please input your reply.

    We don't offer such service to make dress according to our customer's picture.
    Thank you for shopping with us:

    By Dale Aug 22, 2013 Was this answer helpful? (0) (0)

  • Can you custom tailor the length so that nothing is dragging on the floor?

    I'm wearing ballet slippers and don't want anything to be dragging on the floor like is seen in the pictures. Is that possible? Just "to-floor" length?

    By Cari Aug 15, 2016

    Reply(1)

    Please input your reply.

    The style of this dress is having a sweep/brush train. Sorry that we can't alter it into a floor length or shorter length dress. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:

    By Dale Jun 05, 2013 Was this answer helpful? (0) (0)

  • what's the material of the product?

    and how many days can i recieve it? can you give me a discount?

    By material Aug 15, 2016

    Reply(1)

    Please input your reply.

    The fabric of this dress is Chiffon. We need 10-13 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days.

    If you need any help concerning the purchasing procedure, please contact us via live chat on the upper right corner of web page. Our sales people will give you professional help. Thank you for shopping with us:

    By Dale May 30, 2013 Was this answer helpful? (0) (0)

  • Purchasing fabric

    I ordered this dress for my daughter and have already received it. I would like to know if I can purchase extra lace fabric that was used on this dress.

    By Daun Aug 15, 2016

    Reply(1)

    Please input your reply.

    If you want to buy extra fabric, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • I just started looking for a wedding dress and fell in love with this dress.

    your clock mean you no longer will make this dress or you no longer have it on sale?

    By Renee Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for inquiry. The clock is the count down for the promotion and it won't be off line recently. Hope you enjoy shopping here!

    By Janey Feb 12, 2013 Was this answer helpful? (0) (0)

  • Extra 5cm to fit high heels

    You say you will add extra 5 cm to fit high heels. Are these 5 cm contemplated in the "hollow to floor" size chart? If I give you my exact "hollow to floor" measure custom dress are you adding 5 more cm? What if I wear flat heel shoes?
    Thank you
    Laura

    By Laura Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your inquiry. To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement e.g. if you'd like to wear 12cm heels, just add 7cm to your hollow to floor length. .It's highly suggested that you do the measurement firstly according to our measuring guide. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 07, 2013 Was this answer helpful? (0) (0)

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