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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is it possible to make this dress longer to just below the knees? Thank you.

    Can this dress be custom made to a longer length please?

    By Connie Mar 27, 2014

    Reply(1)

    Please input your reply.

    Sorry that we can't change the design.
    Thank you for shopping with us:)

    By Andrea Mar 27, 2014 Was this answer helpful? (0) (0)

  • Time to arrive in the UK?

    I'm in the UK and was wondering if I ordered in October, how long would it take to arrive in the UK? I need it for November 15th. Thanks,

    By Robyn Sep 15, 2013

    Reply(1)

    Please input your reply.

    Tailoring will take 7-9 business days. Delivery takes 3-8 business days depending on the payment method you pay for. Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • is tis derss is available ?

    I like this dress.
    i will celebrate my birthday on july 6, one day before may birthaday, can i recieve this ?

    By Nikka Jun 30, 2013

    Reply(1)

    Please input your reply.

    This dress is made to order. Tailoring will take 7-9 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Jun 30, 2013 Was this answer helpful? (0) (0)

  • what would be the length of this dress in size 2?

    what would be the length of this dress in size 2?

    By Melissa Mar 26, 2013

    Reply(1)

    Please input your reply.

    For size 2, the length is about 82 cm. Hope you enjoy shopping here with us:)

    By Dale Mar 26, 2013 Was this answer helpful? (0) (0)

  • Hi! I would like to know what is the exact length of this dress?

    Hi! I would like to know what is the exact length of this dress?

    By Melissa Mar 24, 2013

    Reply(1)

    Please input your reply.

    The length of the dress varies from size to size. For example, size 4 dress has an actual length of 83 cm. Hope you enjoy shopping here with us:)

    By Dale Mar 24, 2013 Was this answer helpful? (0) (0)

  • how do you know what color the product will be especially when you choose a different color

    if i order a blue dress what color sequins would the top be

    By carolyn Oct 23, 2012

    Reply(1)

    Please input your reply.

    Thanks for contacting us. For this dress, there is only one color for you to choose which is exact the same with the picture, and the bodice color is black. There is no blue color provided. Hope you enjoy shopping here.

    By Smile Oct 24, 2012 Was this answer helpful? (0) (0)

  • What is the exact total of this dress with shipping and handling costs incld.

    My bday is on november 9th which day would i have to order this dress by to recieve the dress before my bday? and am i able to pay with a prepaid mastercard?

    By Colleen Mckeown Oct 19, 2012

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Tailoring time:7-9 business days. Shipping time:3-5business days. Below is how to check the shipping costs:1. it depends on the distance and weight.2.Plz kindly select your desired product and quantity and add them to your shopping cart.3.choose the country you want it to be shipped to, then you will find the "estimate shipping cost" and shipping method in the middle of the page.
    The custom is randomly charged by your country's customhouse. So may be you will be charged maybe not. That depends on the policy of your country and highly suggested that please check with your cutomes authority.
    Sorry that we can not accept the prepaid mastercard. Hope you enjoy shopping here!:)

    By Smile Oct 19, 2012 Was this answer helpful? (0) (0)

  • Hi I was wanting to order this dress for an event that i have on the 24th november.

    Hi i was wanting to order this dress for an event that i have on the 24th November. if i order this dress today or by monday (15th October) at the latest do you think it will arrive in time?
    shipping to Adelaide in Australia.
    thanks!

    By Amber Oct 12, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. After you place the order we will need a tailoring period of 7-9 working days and shipping time of 3-8 days. The time is enough for you to receive the dress in time. Hope you enjoy your shopping here :)

    By Smile Oct 14, 2012 Was this answer helpful? (0) (0)

  • Colour

    Whats the colour of the skirt, is it pink or fushia? Thanks.

    By Mari Sep 16, 2012

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks for your inquiry. This skirt is fuchsia. Hope you enjoy shopping here:)

    By Smile Sep 21, 2012 Was this answer helpful? (0) (0)

  • Shipping

    Hi, I tried purchase that dress but when I am on the way to pay it, it says that my billing and shipping should be the same. We move to another community so my shipping is different from my billing..I didn't see any option for the shipping. Is there any possibilities to get it? I hope you can change some of the options in your site because sometimes personal circumstances change also. Thanks.

    By Theresa Sep 15, 2012

    Reply(1)

    Please input your reply.

    LightInTheBox offers Live Chat for your convenience. If you need information before you buy, you can start a Live Chat with our online sales representatives.:https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/r/contact-us.html. Hope you enjoy your shopping with us.

    By Smile Sep 21, 2012 Was this answer helpful? (0) (0)

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