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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • When will the black color be available to order?

    When will the black color be available to order?

    By Ola Apr 15, 2014

    We are sorry but we are not sure when the black color will be available as it won't be available for an indefinite time. You can either check out the other available ones or come back to our site from time to time to check its availability.

    Hope you enjoy shopping with us.:)

    By Rita Apr 15, 2014 Was this answer helpful? (0) (0)

  • dress color

    this dress is shown in black, but the order menu only shows ivory. I would like to order the black as shown, is this possible?

    By Deborah Apr 07, 2014

    We are sorry but the black color is not available at this moment. Only ivory color is available for it now.

    Hope you enjoy your shopping with us.:)

    By Rita Apr 08, 2014 Was this answer helpful? (0) (0)

  • When would i need to order this dress by to receive it for the 28 October 2013?

    Hi, I was wondering when would i need to order this dress by to receive it for the 28 October 2013?

    By Msbekz Sep 19, 2013

    This dress is made to order and tailoring will take 15-25 business days. We are afraid it may not be able to arrive by October 28. :(

    By Dale Sep 19, 2013 Was this answer helpful? (0) (0)

  • Which size should I get?

    I have a 34.5 in bust and 30 in waist. It looks like the dress might fit looser at the waist and if so I'd probably go for a 6. But if it actually fits tightly maybe I should get an 8?

    By Alex Sep 06, 2013

    In your case, we suggest you order in size 10 or 12 and make some alteration on the bust when dress is delivered. Thank you for shopping with us:)

    By Dale Sep 09, 2013 Was this answer helpful? (0) (0)

  • Hey! It asks for my height from my collarbone, but I will definately be wearing high heels with this

    Do I put my height plus the heels height or?

    By Charlotte Aug 29, 2013

    We will add 2" to the skirt when making the dress to help you fit on high heels. When choosing the size, please use your bare hollow to floor size.

    If you want to wear higher heels than 2", after placing the order, please tell us your heel height by submitting a ticket to our customer service. Here is a link about how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    Hope you enjoy shopping here with us:)

    By Dale Aug 29, 2013 Was this answer helpful? (0) (0)

  • wedding dress

    If I ordeer this dress today, can we rush order the dress so it arrives by September 4, 2013 or September 5, 2013

    By cearra burrell Aug 17, 2013

    We are afraid it can't be rushed to deliver so soon. Thank you for shopping with us:)

    By Dale Aug 19, 2013 Was this answer helpful? (0) (0)

  • Delivery and shipping times for NZ

    Hi I live in New Zealand and am wondering what is the latest possible order date to get this dress By the 1st of August?by ball is on the 3rd.
    Thanks

    By Sarah Jun 24, 2013

    This dress is made to order and we need a tailoring time of 15-25 business days. After that, shipping will take another 3-8 business days. We are afraid time is limited and it's risky for you to count on this dress. Please reconsider and make up your decision as soon as possible.

    By Dale Jun 24, 2013 Was this answer helpful? (0) (0)

  • Could you tell me the size and height of the model please

    I am a bit smaller than a size 2 so i am wondering what size is the model and her height

    By Ella May 13, 2013

    Please be noted that the model is 5.8ft high. Her bust is 33", waist 24", hips 35" and she is wearing size 2. Please feel free to ask if you have further questions.:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • Can I get this dress with a slit?

    Hey, because this dress has limited options for colour I'm scared of getting the same dress as someone else for the event. Is it possible to add in a slit with extra cost?

    By Ella May 08, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. For dresses with split, please refer to the following link:
    http://www.lightinthebox.com/narrow/split-front_v1945t0/special-occasion-dresses_c2048
    Hope you enjoy shopping here with us:)

    By Dale May 08, 2013 Was this answer helpful? (0) (0)

  • colours

    do you think that you could make this dress in a dark navy for me?

    By charlene May 07, 2013

    Only the options in the drop down menu are available for this dress now. We are sorry that we can't custom other colors which are not on the list for it. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale May 07, 2013 Was this answer helpful? (0) (0)

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