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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • How long does it take to ship to UK. ..

    How long does it take to ship to e Uk. .. my email is renaiz2002@yahoo.com

    By irene Jul 01, 2015

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Vivien Jul 02, 2015 Was this answer helpful? (0) (0)

  • Will the dress No, 172684 be lined and boned and can a piece of material be added to the v.neckline.

    Is it possible to have some colour swatches sent before order is taken. Thanks.

    By Pamela Best Jan 11, 2015

    Reply(1)

    Please input your reply.

    Yes, this dress is fully lined and boned. It will come as pictured in design, we are unable to add extra fabric on it.
    Sorry that we don't have swatches for sale now.
    Thank you for shopping with us.

    By Dale Jan 11, 2015 Was this answer helpful? (0) (0)

  • How can I see what this looks like on a plus-sized woman?

    I am not as thin nor as tall as this model. I want to do a custom-made dress, but what if I am not happy with how it looks on a larger person?

    By Dawn Jul 28, 2013

    Reply(1)

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    As long as you order it in correct size, this dress will fit you well and beautifully. The tiers design on this dress makes your body look taller and slimmer.
    Hope you enjoy shopping here with us:

    By Dale Jul 28, 2013 Was this answer helpful? (0) (0)

  • There is no measurement for arm width. How do you account for variations in size of upper arm?

    I am thinking of purchasing a sleeved dress but am concerned that the custom sizing information does not seek details of girth of arms.

    By T Cullen Apr 13, 2013

    Reply(1)

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    Please be kindly noted that as long as you provide the measurements we request we will make the dress perfectly suitable for you.
    Thank you for shopping with us:

    By Smile Apr 15, 2013 Was this answer helpful? (0) (0)

  • do you charge extra for custom made dresses?

    do you charge extra for custome made dresses?

    By janet swindells Feb 09, 2013

    Reply(1)

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    Thank you for your inquiry.
    Since it will need more effort to make customer measurement dress, we will charge some extra money.
    Hope you enjoy shopping here:

    By Veara Feb 10, 2013 Was this answer helpful? (0) (0)

  • Sleeve Length

    Can the sleeve length for this dress be shortened to maybe 3/4 length?

    By Eileen deJager Jan 16, 2013

    Reply(1)

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    The sleeve length is 3/4 length. We will make the dress exactly the same as the picture shows. We are sorry that we can not make the sleeves shorter for you but you can have it altered in your local tailoring store after you receive the dress.
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture.

    Hope you enjoy your shopping with us.:

    By Rita Jan 16, 2013 Was this answer helpful? (0) (0)

  • For this dress, what kind of Chiffon is it? Regular, satin or velvet chiffon?

    Is the matte satin the same colors as the satin or the stretch satin? Thanks

    By claire Jan 13, 2013

    Reply(1)

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    Thanks for your question.
    Please kindly see that the chiffon is polyester chiffon.
    And the color of matte satin is very close to satin fabric. But the color for satin is a little brighter than matte satin.
    Hope you enjoy shopping here.

    By Smiley Jan 14, 2013 Was this answer helpful? (0) (0)

  • can the top be made longer?

    am just under 6' and tops are very short can this be make say 2" longer

    By jan hodge Sep 12, 2012

    Reply(1)

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    We will make the standard sizes according to our size chart. If you choose standard size, we can not make the alteration for you.
    If the regular size cannot meet your measurements suitably, you can choose customer measurement for the dress. We will tailor the dress specially for you to your own measurements.
    For an additional USD $ 29.99, our tailors will use your exact measurements to create a made-to-order dress just for you.

    Hope you enjoy your shopping with us:

    By Smile Sep 12, 2012 Was this answer helpful? (0) (0)

  • the fabric states it is chiffon. is this silk chiffon?

    the dress is made of chiffon. Is this silk chiffon?

    By joy Sep 11, 2012

    Reply(1)

    Please input your reply.

    Thanks for your questions.
    Fabric: Chiffon. It is not the silk chiffon and only the normal chiffon fabric. Hope you enjoy shopping here!:

    By Smile Sep 11, 2012 Was this answer helpful? (0) (0)

  • I am wondering about the fitting the sleeves, as many items are too tight for me in the sleeve area.

    How would you measure for the sleeve width?

    By Deb Sep 01, 2012

    Reply(1)

    Please input your reply.

    If you have special requirements about the arm size, we do recommend you to order it in custom size. Please refer to the following link about the armhole size measuring guide:
    https://www.lightinthebox.com/download/f965bb3b-0d1f-40ac-9555-f55215270499

    After placing the order, please tell us your arm size by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    By Smile Sep 01, 2012 Was this answer helpful? (0) (0)

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