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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • color

    Hello,
    have you in this time color, which is in the photo?..I need this dress for august...Please, how much cost shipping to Slovakia...Thank you

    By mariana Jul 16, 2013

    The shown color in the picture is Sage. You can find this option in the drop down menu.
    Here is a link for your reference about how to calculate shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
    Thank you for shopping with us:)

    By Dale Jul 16, 2013 Was this answer helpful? (0) (0)

  • I would like to order this dress with a custom fit. Would it be possible to get it made in Lavender?

    I would love it if you could make this dress in lavender. Please consider.

    By Lee May 10, 2013

    Only the options in the drop down menu are available for this dress now. We are sorry that we can't custom other colors which are not on the list for it. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • Is this dress only available in Floor length or could it be made in knee length?

    I like this dress but I want a knee length dress.

    By Janet McIntyre Jan 29, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Jan 30, 2013 Was this answer helpful? (0) (0)

  • I am very long waisted. Is it possible to drop the waistline on this dress?

    I could send my shoulder to waist length perhaps?

    By Janis Dec 07, 2012

    Thank you for your inquiry.
    Yes, we can make the dress same style to fit you very well if you chose custom measurements. As for exact process, please come to "live chat" at the upper right side of your page.
    Hope you can enjoy shopping here:)

    By Joy Dec 09, 2012 Was this answer helpful? (0) (0)

  • Is it possible to order this in a different colour to those listed?

    Is it possible if we order a custom made dress it can be made in another of your colours, we would like it in the "Pool" colour.

    By Robert Amans Dec 02, 2012

    Thanks for your question.
    Please kindly see that pool is not available for that dress.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Dec 03, 2012 Was this answer helpful? (0) (0)

  • can you much a jacket with this dresse in the lace fabric and long with long sleves in size 26

    ples send me with the price for it my hotmail is hanank36@hotmail.com or you can call me on mob +61414 973 972 many thanks Hanan the color is black

    By Hanan Sep 30, 2012

    Thank you for your inquiry. We have many options based on your preference. Please refer to the following link about the details of the jackets: http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=chiffon+jacket&light_select=1180
    Hope you enjoy your shopping here.

    By Smile Sep 30, 2012 Was this answer helpful? (0) (0)

  • Can I order a color swatch for this dress?

    I would like a color swatch so I can see it in person.

    By Sarah Jul 18, 2012

    Dear Sarah,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    By Smile Jul 18, 2012 Was this answer helpful? (0) (0)

  • dress size

    I am between a size 14 and 16. What size sould I order for this dress?
    Thanks so much,
    Janice

    By Janice Kuzub Jul 16, 2012

    Dear Janice Kuzub,
    It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

    By Smile Jul 17, 2012 Was this answer helpful? (0) (0)

  • Are you able to please make a short sleeve matching jacket to cover my arms please thankyou terri

    I would love to wear this dress to my daughters wedding are you able to make a short sleeve matching jacket - if so do you need the measurements around the top of my arms many thanks terri

    By terri Jul 13, 2012

    Dear terri,
    Sorry, we can't make the matching jacket for this dress at this time. We do offer a lot of wraps options for you to select based on your preference. Please refer to the link for short sleeve wraps:
    http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=+short+sleeve+wrap

    By Smile Jul 13, 2012 Was this answer helpful? (0) (0)

  • If I placed an order for the gown listed below, what date would I looking at to receive it?

    I just love Item # 00172659, which is a A-line, V-neck Floor length Chiffon Mother of the Brides Gown with Appliques on it.

    I would love to wear this for a wedding on August 10, 2012.

    Thanks,
    JEAGORPEN

    By JEN Jul 12, 2012

    Dear JEN,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 13, 2012 Was this answer helpful? (0) (0)

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