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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I need a dress in ruby, as shown on several models. When I open the drop down menu, no ruby?

    Can I still order a dress in Ruby?

    By Sallie LaPan Mar 26, 2015

    This dress is available in ruby color.
    It is in the drop down list between royal blue and sage.
    Hope you enjoy shopping here with us.

    By Madeline Mar 26, 2015 Was this answer helpful? (0) (0)

  • Ziper

    hello how long is the ziper in the back of the dress??

    By Madeleine Feb 07, 2015

    The zipper on the back is around 40cm long.
    Thank you for shopping with us.

    By Dale Feb 07, 2015 Was this answer helpful? (0) (0)

  • Can the beading be made to go with gold accessories?

    I am wearing gold jewelry and gold shoes. The beading shows intensely white and silver in the picture but you have quite a variety of beading available. I am the mother-of-the-bride and I love the dress but the white/silver just will not work.

    By Barb L. Apr 08, 2014

    Beading color will be as pictured no matter which color dress you order.
    Sorry that we are unable to customize it with gold accessories.
    Thank you for shopping with us.

    By Dale Apr 08, 2014 Was this answer helpful? (0) (0)

  • Length

    If l customed ordered can it be made in knee length

    By Mary Cochrane Feb 13, 2014

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Feb 13, 2014 Was this answer helpful? (0) (0)

  • Since the dress cannot be made without the beading, would it be possible for me to remove the

    beading myself? Also, I'm still unclear about how to order a matching wrap.

    By Kristina Powell Oct 28, 2013

    Please be kindly noted that the dress cannot be made without the beading. It is difficult to remove the beading yourself.
    Thank you for shopping with us:)

    By Smile Oct 28, 2013 Was this answer helpful? (0) (0)

  • Beading

    Is it possible to make the dress without the beading?

    By Ruth Aug 23, 2013

    Please be kindly noted that the dress cannot be made without the beading.
    Thank you for shopping with us:)

    By Smile Aug 25, 2013 Was this answer helpful? (0) (0)

  • would it be possible to have the floor length dresses made calf length

    my son is getting married and we need to order 4 adult brides maid dresses and 4 flower-girl dresses and a wedding dress , I have chosen 2 mother of the bride dresses but are all floor length and I would like to have them made calf length on any of the dresses ?

    By Margaret Jan 27, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Jan 27, 2013 Was this answer helpful? (0) (0)

  • If I order this today, can you guarantee that it will arrive by 30October

    Can I use my own measurements? I had a tailor measure me today and I don't fit it to any one size.

    By Susan Baker Oct 10, 2012

    Thank you for your inquiry.
    we can do customer size for this dress
    Tailoring Time: 7-9 business days.
    Shipping Time: 3-8 business days.
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Oct 10, 2012 Was this answer helpful? (0) (0)

  • Could I get a wrap made out of the same chiffon if I boought any dress from you

    Could I get 3/4 sleeves added to this dress.

    By Pam Aug 05, 2012

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style in any way.
    If you want a wrap, please check the link below for your reference:
    http://www.lightinthebox.com/c/chiffon-wraps_4776
    Thank you for shopping with us:)

    By Smile Aug 06, 2012 Was this answer helpful? (0) (0)

  • is there any way I can receive my dress before the 20.7.2012?

    I placed my order on the 9.7.2012 and payed for (3-5) delivery time. went on your site to track it , your estimated date for shipping it is the 27.7.2012. bref: I won't be able to wear it on the party I am planing . what can I do?

    By Car Jul 13, 2012

    Dear Car,
    Sorry for the confusion caused about processing time. All of our dresses are made to order, please check out the following information about total processing time of your dress:
    Tailoring Time: 12-15 business days.
    Shipping Time: 3-8 business days.

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 13, 2012 Was this answer helpful? (0) (0)

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