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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Does LightInTheBox have plans to add more fee-based customization

    Does LightInTheBox have plans to add more fee-based customization to it's custom made dresses? For example, I wish to order this dress without the beading and would be willing to pay an extra fee (i.e. $20) for such customization.

    By Tam Nov 15, 2012

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Nov 15, 2012 Was this answer helpful? (0) (0)

  • I am interesting in the fabric of this dress. Is it poliester chiffon? or good quality chiffon?

    On the zoom picture, fabric look like net. So I am interesting wuld it be good enought for wedding dress?

    By Kristina Sep 28, 2012

    Thank you for inquiry. This dress is made of good quality chiffon which is good enough as a wedding dress and chiffon is half sheer fabric that is why it looks like a net. Hope you enjoy shopping with us!

    By Smile Sep 28, 2012 Was this answer helpful? (0) (0)

  • returning

    having trouble returning dress cant find/enter returns keep going to my order...and get stuck please help

    By lynn Jul 08, 2012

    Dear lynn,
    We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 08, 2012 Was this answer helpful? (0) (0)

  • I would like to see this dress in ruby. Can you provide a link, as you did for another writer?

    My daughter has asked me to make a decision quickly so other members of the wedding party can follow my lead. Please respond as soon as you can!

    By Paula Jul 07, 2012

    Dear Paula,
    You may refer the color of Ruby from below link for your reference that the fabric is also Chiffon:
    http://www.lightinthebox.com/A-line-V-neck-Floor-length-Chiffon-Mother-of-the-Bride-Dress_p172698.html
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Smile Jul 08, 2012 Was this answer helpful? (0) (0)

  • Can I see this dress online in Ivory or taupe?

    Can I see this dress in Taupe or Ivory and also pink?

    By Lorraine Muller May 18, 2012

    Dear Lorraine Muller,
    You can refer to the color of this dress in write by the link:http://www.lightinthebox.com/A-line-Square-Floor-length-Chiffon-Mother-of-the-Bride-Dress_p189407.html, and in pearl pink by the link :http://www.lightinthebox.com/A-line-V-neck-Sweep--Brush-Train-Chiffon-Mother-of-the-Bride-Dress_p188480.html, and in blushing pink by the link:http://www.lightinthebox.com/Trumpet--Mermaid-V-neck-Floor-length-Chiffon-Mother-of-the-Bride-Dress-With-A-Wrap_p49607.html
    You can also click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile May 20, 2012 Was this answer helpful? (0) (0)

  • What color is the beading if choosing the chiffon Mother of the Bride Dress in Black

    Is there any possible way to send a sample picture of this dress in black so that I can view the beading on it?

    By Debby Apr 23, 2012

    Dear Debby,
    The beadings color would close to black and match the dress in black, if you order the dress in black. Hope you enjoy your shopping here:)

    By Smile Apr 24, 2012 Was this answer helpful? (0) (0)

  • can the low neckline be altered or better yet, an underlay be attached?

    can the low neckline be altered or better yet, an underlay be attached?

    By nikki Apr 05, 2012

    Dear nikki,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Apr 06, 2012 Was this answer helpful? (0) (0)

  • Changing colour of beading

    If I choose a different colour in this dress can you match the beading to match the colour?

    By Deborah Mar 29, 2012

    Dear Deborah,
    The beadings would match the dress color. Hope you enjoy your shopping here:)

    By Smile Mar 30, 2012 Was this answer helpful? (0) (0)

  • How long does it take to receive the dress once it's ordered?

    How long does it take to receive this dress once it's ordered?

    By Dora Mar 18, 2012

    Dear Dora,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

    By Smile Mar 20, 2012 Was this answer helpful? (1) (0)

  • Is your dress item # 00204298 lined? and what is the lining material?

    Item #00204298 is it lined? and what is the lining material?

    By Miriam Jan 17, 2012

    Dear Miriam,
    Yes, the dress is fully-lined. And the lining material is kinda satin. Hope you enjoy your shopping here:)

    By Smile Jan 17, 2012 Was this answer helpful? (1) (0)

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