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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • can i get lining underneath the organza material on to the top?

    The organize material on top is see through. Can I get lining so it's not see through?

    By Mimy Mar 28, 2013

    This dress is fully lined. Please don't worry. If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 28, 2013 Was this answer helpful? (0) (0)

  • Are dresses returnable if I just don't like in on?

    This is a beautiful dress but hard to know if it will look good on me.
    Please advise, thank you.

    By Jewell Mar 15, 2013

    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    By Smile Mar 17, 2013 Was this answer helpful? (0) (0)

  • Longer sleeves shorter dress

    Is it possible to order this dress with longer sleeves. Also, could the length of the dress be to just below the knee?

    If so how do I go about ordering?

    By Sharon Mar 09, 2013

    Thank you for your inquiry.
    So sorry for the inconvenience.
    We can not make the the sleeves longer and the length of the dress shorter
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the orignal material and style, because it could not be the same perfect effect as you imagine.
    Hope enjoy your shopping with us.

    By Alison Mar 11, 2013 Was this answer helpful? (0) (0)

  • If I ordered this could it be made shorter, knee length. Also with slightly longer sleeves?

    I would like this dress but made shorter with longer sleeves, is this possible?

    By Sharon Mar 09, 2013

    Thank you for your inquiry.
    So sorry for the inconvenience.
    We can not make the the length of the dress shorter and the sleeves longer
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the orignal material and style, because it could not be the same perfect effect as you imagine.
    Hope enjoy your shopping with us.

    By Alison Mar 11, 2013 Was this answer helpful? (0) (0)

  • This gown is offered in Ocean blue but I cannot see any example of gowns in ocean blue and no option

    to search in this colour. I can not tell from the swatch what it may look like in a gown.
    Helen

    By Helen Feb 07, 2013

    Thanks for your inquiry. For the ocean blue dress, please log in the following link and take for your reference:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    http://www.lightinthebox.com/cowl-chiffon-sheath-column-floor-length-evening-dress-inspired-by-tia-carrere-at-grammy_p412266.html
    Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 08, 2013 Was this answer helpful? (1) (0)

  • If having this dress custom made is it possible to have the stretch satin underlay a different

    colour to the organza overlay?
    thankyou

    By Helen Feb 06, 2013

    Please be kindly noted that the stretch satin underlay cannot be custom made in different from the dress.
    Thank you for shopping with us:)

    By Smile Feb 06, 2013 Was this answer helpful? (1) (0)

  • Can embellishments and beading be omitted from the product before it is made?

    If I wish to order this specific gown with custom measurements can I request no beading and embellishments?

    By C White Feb 02, 2013

    Thank you for your inquiry.
    We can do customer size for this dress.
    As every designer has his unique design with the fixed material he choose, if changed, it could not assume the same style as you see in the picture, it could not be the same perfect effect as you imagine either.
    I am afraid we can't make changes here. Your kindly understand will be highly appreciated.
    Hope you enjoy your shopping with Lightinthebox.
    Best Regards!

    By Phoebe Feb 04, 2013 Was this answer helpful? (0) (0)

  • In the customize mesurement it does not include the armhole mesurement , i feel my upper arm would

    not fit the sleeves, Is the material streachable or could you have it a little bigger. I'am just 5'2" in Ht. and only be wearing 2"heels. I'am not young and my waist line is 30" do you think this will hide a bit my tummy.
    Thank you for your great help.

    By CORA Dec 10, 2012

    Thanks for your question.
    Please kindly see that you can submit a ticket to our aftersales department who is in charge of your order about your armhole measurement after you place the order if you choose customize size for that dress. Then they can help you get the right size for the armhole.
    Here are the steps for the ticket:
    please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs.
    Hope you enjoy shopping here.

    By Smiley Dec 11, 2012 Was this answer helpful? (0) (0)

  • Would it be possible to email me a colour chart Please.

    Would you be so kind as to email me a colour chart ,as, I love this dress . Many thanks

    By jenniferkinnell Sep 18, 2012

    Thank you for your inquiry.
    Refer to this link,please :http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    Hope enjoy your shopping with Lightinthebox.

    By Smile Sep 18, 2012 Was this answer helpful? (1) (0)

  • instead of floor -length can i have the dress alittle shorter.Between the knees and floor.

    I would like to wear it to my daughter's wedding and would also be able to wearit again as an evening formal dress.I Would the dress just as gourious with slightly shorter length.Mid -way btween the knees and off the floor.I usual wear flt shoes or small hells.I am a about size 20.

    By del Aug 08, 2012

    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length, details or material in any way.

    By Smile Aug 08, 2012 Was this answer helpful? (1) (0)

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