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LightInTheBox.com ships worldwide to nearly every country across the globe.

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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • how much

    how much is the cost of total p&p to my address

    By sm marsden Mar 31, 2015

    Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the subtotal including the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Vivien Apr 01, 2015 Was this answer helpful? (0) (0)

  • What have I do if my shipping address differs from billing address?

    I want to send the dress to Ukraine. What have I do if my shipping address does not match to my billing address in USA?

    By Nataliya May 23, 2013

    If you need any help concerning the purchasing procedure, please contact us via live chat (on the upper right corner of web page). Our sales people will give you professional help. Thank you for shopping with us:)

    By Dale May 23, 2013 Was this answer helpful? (0) (0)

  • Can I have a shawl or small jacket made to match? Prices of that?

    Pay for a shawl or light, short jacket to match?

    By Voncille May 09, 2013

    Please kindly understand that we don't have the service to make matching wrap/shawl for our dresses now. But you can buy some extra fabric to make it by your local tailor.

    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • matching items

    are you able to purchase matching sashes to put on bridesmaids dresses and additional material for groomsmen ties to match the royal blue color of this dress

    how long does it take to get swatches of the color

    thank you !!

    By Georgia Oct 20, 2012

    Thank you for your inquiry
    we have many sashes online
    http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=sash
    check this link please, for extra material check this link please
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    Hope you enjoy your shopping with lightinthebox

    By Smile Oct 22, 2012 Was this answer helpful? (0) (0)

  • Dress length

    Hi,

    Is is possible to order this dress in knee length?

    By R Jul 14, 2012

    Dear R,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Jul 15, 2012 Was this answer helpful? (0) (0)

  • which are customs clearance costs to be paid in Italy at receipt of this dress please??

    which are customs clearance costs to be paid in Italy at receipt of this dress please??

    By Antonella May 22, 2012

    Dear Antonella,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
    Hope you enjoy shopping here:)

    By Smile May 22, 2012 Was this answer helpful? (1) (0)

  • Color

    May y'all email me this dress in grape?

    By Brittany May 18, 2012

    Dear Brittany,
    Sorry, we can not e-mail you this dress in grape, because we do not provide pictures .

    By Smile May 20, 2012 Was this answer helpful? (0) (0)

  • What material is this? can I buy swatches?

    Hello

    Love this dress.. looking for a winter blue colour and wondered what material this is?

    By Gillian May 17, 2012

    Dear Gillian,
    This dress is made of Satin in Royal Blue color.
    We do offer swatches. Please click the link below: http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html.
    Hope you enjoy shopping here:)

    By Smile May 17, 2012 Was this answer helpful? (0) (0)

  • Is it possible to get a fabric swatch of 2 colours?

    I want to check the colour of your satin. I'm getting married and my colour is purple. Ideally i would liek to order a colour swatch of the grape and regency. I am willing to pay.Thanks

    By Lucy Jan 09, 2012

    Dear Lucy,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    By Smile Jan 10, 2012 Was this answer helpful? (0) (0)

  • Would it be possible to order extra fabric?

    If i wanted to fix the dress up a little, would it be possible to order extra matching fabric?

    By nili Dec 29, 2011

    Dear nili,
    You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    By Smile Dec 30, 2011 Was this answer helpful? (0) (0)

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