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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Could this dress be made tea length instead of knee?

    Would like to order but want it to be tea length, is that possible?

    By OMG Mar 26, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale Mar 27, 2013 Was this answer helpful? (0) (0)

  • Can you tell me the color of the taffeta of the skirt in the picture?

    It looks like almost a plum or mauve but nothing in the color swatches seems to match it.

    By Andrea Mar 09, 2013

    Thank you for your inquiry.
    Skirt Color: Chocolate
    Hope enjoy your shopping with us.

    By Alison Mar 11, 2013 Was this answer helpful? (0) (0)

  • I love thiss dress and would like to order for my sons wedding, however, I'm a little worried

    that it sits too far off the shoulder for me. Can it be made to fit a little higher up on the shoulders?

    By Carrie Petersen Nov 01, 2012

    Thanks for contacting us. We are sorry but afraid the dress can't be made to fit a little higher up on the shoulders, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style in any way. Hope you enjoy shopping here.

    By Smile Nov 01, 2012 Was this answer helpful? (0) (0)

  • if being made custom with my measurements how long would it take to make and how long to ship to uk

    i am quite a large person but really love this dress for a very special wedding does the taffeta stick out on the skirt and would need it bit longer as i have scars on both knees thankyou

    By lesley Aug 28, 2012

    Tailoring Time: 7-9 working days for making quality control, packaging, etc.
    Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
    It takes about 10-14 business days via expedited shipping after payment confirmed for you to get the dress.
    Thank you for your inquiry.

    By Smile Aug 28, 2012 Was this answer helpful? (0) (1)

  • 1) can I order color swatches 2) Is the sash sewn onto the dress all the way around or just tacked

    or just tacked on here and there, so if i take the sash off, will it leave sewing marks?
    3) would you say this is a very low neck in the front?

    By SHirley Jun 18, 2012

    Dear Shirley,
    The dress will be as it is in the picture.
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    The sash is sew onto the dress. You can easily take it off when you get the dress.
    Thank you for shopping with us:)

    By Smile Jun 18, 2012 Was this answer helpful? (0) (0)

  • I am confused. If I select a size, do I still have to submit measurements?

    If I submit a definite size, do I still have to submit measurements
    for custom fitting ?

    By Susan Jun 16, 2012

    Dear Susan,
    If you go with a regular size, you don't need to submit your measurements. Thank you for shopping with us:)

    By Smile Jun 17, 2012 Was this answer helpful? (0) (0)

  • Is the sash/tie removable or able to be tied in a different fashion?

    I want to know of the sash/tie can be removed and tied in a different fashion, or is the bow "fixed"?

    By Diana Jun 08, 2012

    Dear Diana,
    The tie is sew on. It can only be made as it is in the picture.
    You can remove it when you get the dress.
    Thank you for shopping with us:)

    By Smile Jun 10, 2012 Was this answer helpful? (0) (0)

  • Is there a way to see all the colors?

    I would like to see the colors of this dress

    By Karen Christoph Jun 07, 2012

    Dear Karen Christoph,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Jun 07, 2012 Was this answer helpful? (0) (0)

  • Is it possible to get swatches of three colors?

    I would like to see the colors of the ivory, champain, and brown. If possible could you let me know and if that is possible mail them to
    Gillian Vaughn
    162 Fallen Tree Road
    Millport AL, 35576

    By gillian vaughn Apr 17, 2012

    Dear gillian vaughn,
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Apr 18, 2012 Was this answer helpful? (0) (0)

  • Length

    Hi
    New to your site, can this dress be made in a tea length, I do not like dresses that sit on my knee, feel much more comfortable with calf length dresses.
    Many thanks.

    By Viv Buckton Feb 22, 2012

    Dear Viv Buckton,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for tea-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/tea-length_v1280t0/special-occasion-dresses_c2048

    By Smile Feb 22, 2012 Was this answer helpful? (0) (0)

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