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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I would like to order the dress in chocolate and the jacket in black is this possible?

    I would like to order the dress in chocolate and the jacket in black is this possible?

    By Andie Jun 13, 2013

    The jacket color will match the dress color. Sorry that it can't be made in different color. Thank you for shopping with us:)

    By Dale Jun 13, 2013 Was this answer helpful? (0) (0)

  • Is the brooch removable?

    Hi,
    I guess the brooch on this dress is fixed but is it easily removable ?
    Grace

    By Grace Jun 04, 2013

    The brooch is not removable. Thank you for shopping with us:)

    By Dale Jun 04, 2013 Was this answer helpful? (0) (0)

  • I'A M 40DD BUST HOW WILL THIS EFFECT BUST? I DON'T WANT TO LOOK TOO BIG . THE MATERIAL OF DRESSES

    ARE BEAUTIFUL. I LIKE TO GIVE THIS ANOTHER SHOT.

    By DEBORAH CARUSO Mar 20, 2013

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hips and hollow to floor sizes for our tailor. Hope you enjoy shopping here with us:)

    By Dale Mar 20, 2013 Was this answer helpful? (1) (0)

  • I have very large upper arms and I'm wondering whether the sleeves on the jacket will fit me.

    I didn't see a place in the custom measurements section for arm measurements. Do you take custom measurements for the jacket sleeves? Could you tell me the the width measurment of the upper sleeve on this jacket on the size 26 dress? Thanks!

    By Christi Jan 30, 2013

    Thanks for your question.
    Please kindly note that the circumference of the armhole for size 26W is about 16".
    And you can get custom measurements for the wrap if you choose the Custom measurements for the dress.
    Please send a massage to our aftersales department about your arm measurements after you placed the order.
    Here is the steps for sending the massage, please log into “My Orders”, click on your order number and use the links " Ask About Custom Duties" on the order’s details page to submit a request explaining your needs. A aftersales customer service representative will respond to you within one working day.
    Hope you enjoy shopping here.

    By Smiley Jan 31, 2013 Was this answer helpful? (0) (0)

  • Wrap or Jacket?

    In the picture you show a short jacket with the dress and yet in the description you say "wrap". The jacket in the photo looks very tailored and a wrap is something I associate as a piece of cloth that's hemmed/finished to wrap around the shoulders. Can you please clarify if you mean a wrap or a jacket?
    Thank you.

    By euterpe Jan 12, 2013

    Thank you for your inquiry.
    If according to your definition, it is a jacket, but we also call it wrap here.

    By Joy Jan 14, 2013 Was this answer helpful? (0) (0)

  • Do you cater for large busted women in made to measure?

    Hi, i'm considering getting this dress but I'm concerned you don't ask for cup size with the measurements.I have a smaller frame but large bust, so if you go by my around bust measurement, would I run the risk of getting a dress that is too large across the shoulders and under bust?

    By Frances Oct 12, 2012

    Thank you for your inquiry. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide. Then the dress will fit you well.
    Hope you enjoy your shopping here.

    By Smile Oct 14, 2012 Was this answer helpful? (0) (0)

  • Lenght

    Hi

    I would like to know the length of the dress is it a mid calf because I have a family wedding and I don't want it short please. And how much is the postage to Malta please awaiting for your reply thanks

    Regards
    Rita

    By Rita Aug 27, 2012

    We are sorry that we don't record the exact length of the dress, as different size have a different length, but the model is 177 cm tall, and then you can image the if the length is fit for you

    By Smile Aug 27, 2012 Was this answer helpful? (0) (0)

  • hi i would like this dress but was wondering could you do the brooch butterfly?

    my daughter is getting married and would like this to be my dress but would like the butterfly brooch as her theme is butterflies.

    By rhonda Aug 24, 2012

    Thank you for your inquiry.
    Congratulations for the wedding!
    As every designer has his unique design with the fixed material he choose, if changed, it could not assume the same style as you see in the picture, it could not be the same perfect effect as you imagine either.
    Your kindly understand will be highly appreciated.
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Aug 24, 2012 Was this answer helpful? (0) (0)

  • how do i make my shipping payment online

    i had a phone call today 09/07/2012. i was speaking to a gentlemen who was telling me my order was ready to be delivered but i had to pay i think he said something about tax and it was £17 some thing he ask me how would i like to make the payment by phone or online i chose by phone and he said that for security reasons i had to do it my a automated system i started to do this but it cut me off half way through, i could not call back as i was called by a privet number.

    By doreen Jul 09, 2012

    Dear doreen,
    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Jul 10, 2012 Was this answer helpful? (0) (0)

  • I ordered this dress May 3rd and you said 3-5 business days? Today is June 18th why the delay?

    I ordered this dress May 3rd and you received the money and you said it will take 3-5 business days to be shipped? Today is June 18th and still didn't receive it and when I checked the status it said still processed. Why the delay? i have a function June 24th and I want my dress now?

    Pls. respond to me ASAP

    By Iptisam Jun 18, 2012

    Dear Iptisam,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jun 18, 2012 Was this answer helpful? (0) (1)

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