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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • Is this dress available in Black? I need it by within a week, it is possible?

    Is this dress available in Black? I need it by 3/31/2017 for a formal affair.
    Can it be made and shipped in time?

    by Kim Marroni Mar 20, 2017

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. The total time to receive this product (black) is around [20] days because we need [7-9] business days to process the order and 3-4 business days to expedite the delivery of the package. Therefore, if you place your order now and pay for expedited shipping, the estimated arrival date is [10th April]. You can refer to Ready to were type in other color:
    Size US 8 / UK 12 / EU 38 Royal Blue
    Size US 10 / UK 14 / EU 40 Fuchsia
    Size US 16 / UK 20 / EU 46 Ink Blue
    Size US 16W / UK 20 / EU 46 Dark Green
    These sizes and colors have Ready-To-Wear options and are currently in stock. We will ship it out within 24 hours after you make a purchase. There is no delay for tailoring.

    by Tammy Mar 20, 2017 Was this answer helpful? (0) (0)

  • if the dress is custom made and doesn't fit can it be returned?

    if the dress is custom made and doesn't fit can it be returned?

    by heather Aug 15, 2016

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
    Thank you for your inquiry.

    by Fabio Mar 19, 2016 Was this answer helpful? (0) (0)

  • Is there a way for me to see this dress in other color choices on your website?

    I would love to see this dress in other colors. Is there any way that I can do that? IT's very difficult to envision. Thank you!

    by Ruth Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. You can refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    by Bo May 30, 2014 Was this answer helpful? (0) (0)

  • can you change the meterial to satin??

    and if you changed it , is it take more time ?? and how longe ??

    by dina ashour Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us.

    by Bo May 26, 2014 Was this answer helpful? (0) (0)

  • If this dress is ordered in white, what do the beads look like on the sleeve?

    It's difficult to see if there is color in the beading as it's pictured on a dark color. Will there be dark beads on the white dress?

    by Judy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Beading color will be as pictured no matter which color dress you order.
    Thank you for shopping with us:

    by Dale Aug 18, 2013 Was this answer helpful? (0) (0)

  • I adore this dress but would like it without the train - is this possible?

    I will be ordering custom sizes anyway.

    by Lesley Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, but this dress can't be made without the train. Thank you for shopping with us:

    by Dale Aug 19, 2013 Was this answer helpful? (0) (0)

  • Boning and bra cups...

    Is this dress made with boning and/or bra cups/underwire?

    by SD GAL Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, this dress has boning and built-in bra. Hope you enjoy shopping here with us:

    by Dale Aug 01, 2013 Was this answer helpful? (0) (0)

  • If I order and pay for this dress on 2nd August, expedited delivery, custom measurements -

    When would it hopefully be delivered please

    by Noreen Aug 15, 2016

    Reply(1)

    Please input your reply.

    Tailoring will take 7-9 business days. Expedited shipping takes 3-5 business days.
    Thank you for shopping with us:

    by Dale Jul 30, 2013 Was this answer helpful? (0) (0)

  • Ordered this dress

    Please let me know before you start making this dress do I need to give you shoulder to waist measurement and length. Please answer my previous question. Thanks Maria

    by Maria Aug 15, 2016

    Reply(1)

    Please input your reply.

    If you order it in custom size and want to offer extra measurements, please provide the information to our customer service.

    Here is a link about how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    Hope you enjoy shopping here with us:

    by Dale Jul 09, 2013 Was this answer helpful? (0) (0)

  • If this dress is ordered in BLACK, what color would the beading and sequins be?

    If this dress is ordered in BLACK, what color would the beading and sequins be?

    by Jo Aug 15, 2016

    Reply(1)

    Please input your reply.

    Beading color will be as pictured no matter which color dress you order. Thank you for shopping with us:

    by Dale Jun 13, 2013 Was this answer helpful? (0) (0)

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