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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Are the sizes listed on the order page the sized for United States women?

    If I ordered a 20w. it would be the US size chart, correct?

    By Susan Deer Oct 29, 2014

    Our size chart may be a little bit different from your local sizes. Please check out the size chart for this item in the product details and choose the size based on your measurements. Hope you enjoy shopping here with us.

    By Bo Oct 29, 2014 Was this answer helpful? (0) (0)

  • Do the beads match the color of fabric you order?

    I am considering ordering this dress in black for my daughter's wedding. But I am concerned about the color of the beading. Are they clear beads or do they match the color of fabric you choose?

    By Charlie Sep 23, 2013

    Beading will be done in the same color as you order for the dress.
    Hope you enjoy shopping here with us:)

    By Dale Sep 23, 2013 Was this answer helpful? (0) (0)

  • Custom measurements for jacket?

    Hi,

    Is custom sizing available for the jacket? Im considering purchasing this dress for my mother for a wedding, and am concerned that even though the dress may fit, the jacket may not. Thanks

    By Shelly Apr 22, 2013

    Please kindly understand that the jacket size will be made according to the measurements you provided for the dress. If you order the dress in custom measurements, you can tell our customer service about your other sizes about the jacket so they can forward to our tailor for you.

    After placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 22, 2013 Was this answer helpful? (1) (0)

  • What is the shown color?

    What is the shown color in the photo?

    By Mohannad Mar 19, 2013

    The shown color is not available for this dress now. Only the options in the drop down menu are available for this dress now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Dale Mar 19, 2013 Was this answer helpful? (0) (0)

  • I would like this dress made in the colour "pool", is this possible?

    I would like this dress made in the colour "pool", is this possible?

    By eileen Feb 22, 2013

    Thanks for your question.
    We are sorry that we do not offer the pool color for this dress at this time. It may be something we’ll offer in the future.
    In the meantime, please look over the additional colors and styles we currently have on offer.
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Can this dress be made without the train but in a length of a normal long dress?

    This dress, if bought, would be worn at my daughter's wedding. unfortunately, i tend to fall down a lot and therefore worried that the length of the dress and the train would make my worst nightmare come true.

    By ann Jan 15, 2013

    Thanks for your question.
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Jan 16, 2013 Was this answer helpful? (0) (0)

  • If I chose this dress, could I specify the length to ensure that it would be calf or ankle length?

    Is the jacket made of chiffon or satin?

    By A in A Jan 12, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    And please kindly see the fabric for the jacket is satin.
    Hope you enjoy shopping here.

    By Smiley Jan 13, 2013 Was this answer helpful? (0) (0)

  • Jacket measurement and time for delivery

    I would like to order this dress for my mother for my upcoming wedding. The wedding is on Oct 21st and we need to leave for the destination by Oct 18th. If I order it now, when do would I expect to receive the dress? Also, for custom measurement, there is no option to put in length of the sleeve for the jacket. Is this something we can provide to ensure it fits? Thanks.

    By Rhchao Sep 04, 2012

    Matching wrap will be tailored in the same color as the dress but slightly larger to allow for an easy fit over the dress
    Tailoring Time: 7-9 working days for making quality control, packaging, etc.
    Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
    It takes about 10-14 business days via expedited shipping after payment confirmed for you to get the dress.
    Thank you for your asking.

    By Smile Sep 04, 2012 Was this answer helpful? (0) (0)

  • i understand the dresses are now on a 55% reduced sale. Today is July 29, 2012, can I still place my

    f I pay for my 3 mother of bride dress order on July 30th, will you still accept my custom measurements on Wednesday, August 2nd even if the sale is technically over?

    By Marybeth Stewar Jul 29, 2012

    The dress price is currently USD287.08 (55% OFF) for custom measurements. We offer different promotions during different periods, so the listed price may change from time to time. Sorry that we could not offer this price if the sale is over. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

    By Smile Jul 29, 2012 Was this answer helpful? (0) (0)

  • Can this dress be ordered without the beading?

    The color choices are limited for this outfit. Would it be possible to order it in another color like Regency or Fuschia ? Are the dress & jacket both made in chiffon? I am suggesting so many changes that you might just say why doesn't she just find another dress, but I have been looking for months and I keep coming back to this one because I like the simplicity of the silhouette and length and shape of the jacket. I have not been able to find a simple streamlined shaped jacket like this anywhere else. This is for my daughter's wedding so I cannot where black, white or ivory. I have blonde hair & people have always told me I do not look good in red so that rules out ruby. I am a little sick of champagne, and since I am over weight at the moment, have been told I would look better in a darker color. So that leaves chocolate, a color I have never worn before, and I am afraid it might make me look too pale. The regency blue would be better as I have blue eyes, and blue is the best color on me. I am attracted to the fuschia, but that might be too bright, and blue or chocolate would be safer.

    Can this outfit be ordered without the beading or sparkle decoations in the front? Since I am over-weight at the moment, I do not want to bring attention to myself. And also, the wedding is in the Washington National Cathedral which is a very sober and somber and serious place, and with so much sparkle might be considered inappropriate.

    Could this dress be ordered in tea length as I will have a lot of walking to do including outside, stairs, etc. and I thought tea length would be more manageable. I am fairly short and my daughter thought that the full length dresses seemed to visuallly overwhelm me.

    By Marybeth Stewar Jul 29, 2012

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or beading in any way. Sorry that the color is only optional from the drop down list. You may contact our online sales representative and they will give you more recommendations. Thank you for shopping with us:)

    By Smile Jul 29, 2012 Was this answer helpful? (0) (0)

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