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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Beading

    Hello, Can the beading be left off of this dress?

    By Emily Oconnell Jan 24, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it. It will come as pictured.
    Thank you for shopping with us.

    By Vivien Jan 24, 2016 Was this answer helpful? (0) (0)

  • Dress color question

    Is it possible to have this dress custom-made in a color that is not in the drop down menu?

    By Joanna Smith Dec 30, 2015

    Reply(1)

    Please input your reply.

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    By Madeline Dec 31, 2015 Was this answer helpful? (0) (0)

  • length&beeding color

    If I buy this dress at size order made, I don't want to trailing on flore.
    Can you make that length? That case,Should I order length of D (order made size of mine) short about 5or6 cm?
    And I want to buy black.Is beeds color black too? I want to same color beeds.
    And can you bring to me this dress until 2015/10/25 ?
    I want to buy this dress very much,but I ’m worry about that.
    You can make above things,I want to order immediately.
    Thank you.

    By YY Oct 07, 2015

    Reply(1)

    Please input your reply.

    1. Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it. Please understand that we are unable to customize the dress length based on buyer's requirement.
    2. Beading will be done in the same color as you order for the dress.
    3. Sorry, this dress is made to order and requires a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you.
    Thanks for your shopping with us.

    By Vivien Oct 08, 2015 Was this answer helpful? (0) (0)

  • Are the sizes listed on the order page the sized for United States women?

    If I ordered a 20w. it would be the US size chart, correct?

    By Susan Deer Oct 29, 2014

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local sizes. Please check out the size chart for this item in the product details and choose the size based on your measurements. Hope you enjoy shopping here with us.

    By Bo Oct 29, 2014 Was this answer helpful? (0) (0)

  • Do the beads match the color of fabric you order?

    I am considering ordering this dress in black for my daughter's wedding. But I am concerned about the color of the beading. Are they clear beads or do they match the color of fabric you choose?

    By Charlie Sep 23, 2013

    Reply(1)

    Please input your reply.

    Beading will be done in the same color as you order for the dress.
    Hope you enjoy shopping here with us:)

    By Dale Sep 23, 2013 Was this answer helpful? (0) (0)

  • Custom measurements for jacket?

    Hi,

    Is custom sizing available for the jacket? Im considering purchasing this dress for my mother for a wedding, and am concerned that even though the dress may fit, the jacket may not. Thanks

    By Shelly Apr 22, 2013

    Reply(1)

    Please input your reply.

    Please kindly understand that the jacket size will be made according to the measurements you provided for the dress. If you order the dress in custom measurements, you can tell our customer service about your other sizes about the jacket so they can forward to our tailor for you.

    After placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 22, 2013 Was this answer helpful? (0) (0)

  • What is the shown color?

    What is the shown color in the photo?

    By Mohannad Mar 19, 2013

    Reply(1)

    Please input your reply.

    The shown color is not available for this dress now. Only the options in the drop down menu are available for this dress now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Dale Mar 19, 2013 Was this answer helpful? (0) (0)

  • I would like this dress made in the colour "pool", is this possible?

    I would like this dress made in the colour "pool", is this possible?

    By eileen Feb 22, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    We are sorry that we do not offer the pool color for this dress at this time. It may be something we’ll offer in the future.
    In the meantime, please look over the additional colors and styles we currently have on offer.
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Can this dress be made without the train but in a length of a normal long dress?

    This dress, if bought, would be worn at my daughter's wedding. unfortunately, i tend to fall down a lot and therefore worried that the length of the dress and the train would make my worst nightmare come true.

    By ann Jan 15, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Jan 16, 2013 Was this answer helpful? (0) (0)

  • If I chose this dress, could I specify the length to ensure that it would be calf or ankle length?

    Is the jacket made of chiffon or satin?

    By A in A Jan 12, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    And please kindly see the fabric for the jacket is satin.
    Hope you enjoy shopping here.

    By Smiley Jan 13, 2013 Was this answer helpful? (0) (0)

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