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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Hello Just wondering I am from Australia and interested in this gorgeous ball gown jewel floor

    Length organza flower girl dress. First of all do you ship to Australia? If so is there a delivery cost?
    Also how long will it take to get to Australia the day I purhcase it? ANd can I pay paypal or what other means of payment can I use? Look forward to your reply

    thanking you in advance

    CAROLINE SIKIC

    By Caroline Sikic Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Caroline Sikic,
    Yes, we ship to Australia. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    And we will need a tailoring period of 15-19 working days and shipping time of 3-8 days.

    Also, we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
    http://www.lightinthebox.com/knowledge-base/c8/

    By Smile Feb 14, 2012 Was this answer helpful? (0) (0)

  • ordering

    If i order something. Today and i need it in two week would i get it in time

    By Elizabeth Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    But sometimes due to the weather, the transport and other objective factors it may take longer. Please kindly understand this.
    Hope you enjoy shopping with us.

    By Vivien Jun 06, 2015 Was this answer helpful? (0) (0)

  • can this dress be custom made

    your measurement charts dont suit my daughters size can i forward my measurements to have this dress made

    By claire drummey Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom measurements due to its design. Please look over other similar ones that we do offer such service.
    Thank you for shopping with us.

    By Haley Feb 03, 2015 Was this answer helpful? (0) (0)

  • will you make custom made for this dress pls

    i have a small girl with 24inc bust 24 1/2 waist 25 inc hibs and fron sholders to floor 36 inc

    By michelle Aug 15, 2016

    Reply(1)

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    Custom size is not available for flower girl dresses now. Suggest you order the size which can meet her biggest measurement and alter the other parts when it is delivered. But please kindly understand that alteration fee is incurred on you.
    Hope you enjoy shopping here with us.

    By Dale Jan 04, 2015 Was this answer helpful? (0) (0)

  • Tailoring / custom fit

    Can we purchase this dress with custom sizes? There is a DRASTIC difference in my daughters measurements as to what size to select. Here are her measurements to give you an idea. Chest: 25in Waist: 22 1/2in Hips: 27 1/2 in Hollow to Floor: 43
    I can also give back waist length if that would assist. My daughter loves this dress for her First Communion - Any guidance you have would be great.
    THank you
    Heather

    By Heather Aug 15, 2016

    Reply(1)

    Please input your reply.

    This dress is not available in custom measurement service due to the design.
    Sorry for inconvenience caused.

    By Dale Mar 02, 2014 Was this answer helpful? (0) (0)

  • is it possible to have this dress in another color other than white or ivory?

    is it possible to have this dress in another color other than white or ivory?

    By SD Aug 15, 2016

    Reply(1)

    Please input your reply.

    Only these two colors are available for this dress now due to the design. Sorry for inconvenience caused.

    By Dale Oct 22, 2013 Was this answer helpful? (0) (0)

  • red sash

    would it be possible to have the sash on the A-line jewell floor length satin organza flower girl dress in red. Am buying it for my flower girls and the theme of my wedding is red and white

    By saudah Aug 15, 2016

    Reply(1)

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    Please kindly understand that the belt color will be the same as the dress color. We can't make it with red belt. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • If I buy this dress at the sale price of $134.05 - is that the price you enter on shipping paperwork

    If I buy this dress at the sale price of $134.05 - is that the price you enter on shipping paperwork? Or do you put down the original price of the dress?

    I'd like to know I can anticipate what the customs taxes will be when I receive the package.

    Thank you

    By Raquel Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for inquiry. We will not put the original price on the shipping paperwork, but the item price, shipping cost and the insurance. Hope you enjoy shopping here!

    By Janey Feb 05, 2013 Was this answer helpful? (0) (0)

  • My daughter is inbetween sizes on the measuring chart.

    Can you not give exact measurments of your child and have it made to that or do you have to have the size chart provided by light in the box. Thanks C

    By satin organza Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. Please compare her hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit her best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    It’s usually best to go with the size matching her largest measurement bust, waist or hip, and to round up if she is between sizes. This will leave extra room for movement and alterations if needed.
    Hope you enjoy your shopping here.

    By Smile Nov 04, 2012 Was this answer helpful? (0) (0)

  • Can you try on the dresses?

    Can you try on the dresses and return if they don't fit?

    By Katie Aug 15, 2016

    Reply(0)

    Please input your reply.

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