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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Does the price includes the scarf too or I have to place a different order?

    Does the price includes the scarf too or I have to place a different order?

    By Polina Jun 02, 2014

    The wrap is included in the product.
    Matching wrap will be tailored in same color as dress but slightly larger to allow for an easy fit over the dress.
    Thank you for shopping with us.

    By Bo Jun 02, 2014 Was this answer helpful? (0) (0)

  • I have all my measurments but I dont know what size I'll be..

    34 inch bust
    33 inch waist
    38 inch hips
    what will be my dress size?

    By Mellisia Feb 14, 2014

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor. Hope you enjoy shopping here with us.

    By Dale Feb 16, 2014 Was this answer helpful? (0) (0)

  • Is the bow dettachable?

    If not, can I order the dress on a size 6 without the bow in the front?
    It's a lovely dress, but the bow is a little too much for my taste.

    Thank you!

    By Natalia Nov 14, 2013

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Nov 14, 2013 Was this answer helpful? (0) (0)

  • Hi, What is the length of this dress from hollow to hem in size 20?

    Hi, What is the length of this dress from hollow to hem in size 20? I´m a bit worried that it will be too short for me. Thanks!

    By Taru Mar 14, 2013

    The shoulder to hem length of size 20 is about 110cm. Thank you for shopping with us:)

    By Dale Mar 14, 2013 Was this answer helpful? (0) (0)

  • I wanted to order this dress for our wedding anniversary

    please let me know if it will arrive before March 29th to New York if I order today Feb 22. I am looking forward to it.

    By rita Feb 22, 2013

    Thanks for your question.
    As we require a tailoring period of 16-19 business days and shipping time of 3-8 working days, there’s a chance your dress may not arrive by your deadline of March 29th.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Dress Availability

    I love this dress but my wedding is not until November, I dont want to buy it now as I plan to loose around 2 stone before then so the sizing would be incorrect. Do you know how long you will be offering this particular style dress?

    By Angie Jan 21, 2013

    Thanks for your inquiry. We are not sure about that, because it depends on our suppliers , market. So if you love the nice dress, highly suggest you can place order early. Thanks for coming to our website and hope you can enjoy your shopping here. :)

    By Candy Jan 21, 2013 Was this answer helpful? (0) (0)

  • question

    hii.. First of i am in love with this dress nd i sooo wanted for my wedding.. My wedding is for jan.19 will i receive my dress on time if i order it now? thank you...

    By Marly Mar Nov 26, 2012

    Congratulations for your wedding. it takes about 4 weeks to reach you after payment confirmed by expedited shipping, including 13-15 business days for tailoring and 3-5 business days for delivering. Hope you enjoy your shopping here:)

    By Amy Nov 27, 2012 Was this answer helpful? (0) (0)

  • Please help me with this order.

    I could'nt pay - because I want to know about slip. Have I buy slip for this dress or not?
    I want that my dress in real will be as foto. On this foto the model has this dress with slip or not?
    I want to complete my order and pay.
    Please help me.
    Thank you very much.
    Julia.

    By Julia. Jul 02, 2012

    Dear Julia,
    The dress doesn't come with slip. You can buy it in following link.
    http://www.lightinthebox.com/Nylon---Net-Short-mini-Wedding-Petticoats--0061-11-_p166178.html

    By Smile Jul 03, 2012 Was this answer helpful? (0) (0)

  • Slip for Ball Gown Knee-length Organza Wedding Dress With Wrap?

    Have I buy slip for this dress?

    Please tell me which model. Thank you.

    By Julia Jul 02, 2012

    Dear Julia,
    The dress doesn't come with slip. You can buy it in following link.
    http://www.lightinthebox.com/Nylon---Net-Short-mini-Wedding-Petticoats--0061-11-_p166178.html

    By Smile Jul 03, 2012 Was this answer helpful? (0) (0)

  • wat is the fastest i could get a dress altered to a size 18

    its for a weding 0n 1st of july

    By amy Jun 13, 2012

    Dear amy,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-16 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 1st of july as you requested.

    By Smile Jun 13, 2012 Was this answer helpful? (0) (0)

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