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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Time frame

    If I order my daughter this dress on the 29th will I have it by the 20th of May?

    By Rachel Apr 22, 2016

    Reply(1)

    Please input your reply.

    This is a Made-to-Order item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.
    Tailoring & Handling Time: 7-9 business days.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By ana_remote Apr 24, 2016 Was this answer helpful? (0) (0)

  • sizes

    Can you make custom sizes? Is the size 2 for a 2t toddler? Can you make a little smaller?

    By Michelle Dec 14, 2015

    Reply(1)

    Please input your reply.

    1. Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    2. Sorry, this dress is not available for custom measurements due to its design.
    Please look over other similar ones that we do offer such service.
    Thank you for shopping with us.

    By Vivien Dec 14, 2015 Was this answer helpful? (0) (0)

  • dress color

    Hello can this be made in another color?

    By pamela carother Apr 24, 2015

    Reply(1)

    Please input your reply.

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    By Madeline Apr 25, 2015 Was this answer helpful? (0) (0)

  • i will be ordering size 6 in this dress for my daughter for her first communion that will be on june

    22Nd, and i am making the order on may 9,2014. Seeing that size 6 is not available in ready to order. How long really will it take to have the the dress made and shipped, to the US, and will i receive it before june 22nd,2014.

    By bianca May 07, 2014

    Reply(1)

    Please input your reply.

    Tailoring & Handling Time: 12-14 business days
    Shipping Time Expedited: 3-5 business days
    It takes around 4 weeks to deliver this dress. You still have enough time. :

    By Dale May 07, 2014 Was this answer helpful? (0) (0)

  • would it be possiable to make this dress without the fur around the shoulders????

    i would love this dress 6 of them but wondered before i ordered if they was able to be made without the fur around the arms pls?

    By jean Apr 07, 2014

    Reply(1)

    Please input your reply.

    We will make the dress exactly the same as the picture shows. We are sorry that we can not make it without the fur for you.
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture.

    Hope you enjoy your shopping with us.:

    By Rita Apr 07, 2014 Was this answer helpful? (0) (0)

  • Would like some advice on this dress please

    My daughter wants this dress she's 9 but small for her age not sure what size to go for are they small fittings Help

    By Jan Feb 25, 2014

    Reply(1)

    Please input your reply.

    Please measure her on the bust, waist, hips and hollow to floor size, then refer to the size chart in product details to choose size for her. Please refer to the measuring guide as follow.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping with us.

    By Dale Feb 25, 2014 Was this answer helpful? (0) (0)

  • Hi, would love to buy this dress for my daughter's 7th birthday celebration! Her motif though is Cin

    Hi, would love to buy this dress for my daughter's 7th birthday celebration! Her motif though is Cinderella blue, silver and white. Do you have a suggestion on what kind of sash or ribbon we can add to this dress to add the color blue? I'd appreciate it if you carry the item so I can buy them both at the same time

    By DONNA Aug 05, 2013

    Reply(1)

    Please input your reply.

    The following sashes are recommended:
    http://www.lightinthebox.com/Satin-Wedding--Bridal-Ribbon-Sash-0251-54460-_p176636.html
    http://www.lightinthebox.com/Taffeta-Wedding--Bridal-Ribbon-Sash-0251-54438-_p176618.html
    Thank you for shopping with us:

    By Dale Aug 05, 2013 Was this answer helpful? (0) (0)

  • i ordered a dress for my daughter for my wedding

    i orderd a dress for my daughter for my wedding my wedding is on march the 6th i canceled the dress because i thought it wouldnt be here in time for my wedding plz can u tell if it would be here by the 6th of march as i orered a head peice and that has been shipped already is that becauses it doesnt have to be tailered and her dress does plz can u let me no as my daughter fell in love with that dress thank u tracy armstrong

    By tracy armstrong Feb 17, 2013

    Reply(1)

    Please input your reply.

    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 16-19 working days and a shipping time of 3-8 working days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 06 March 2013 as you requested.

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (0)

  • was wondering if the train can be shortened for the Church and then let to flow for the party.

    this dress is finally what we are looking for but I just needed to know whether the train is adjustable .

    By Gen Feb 10, 2013

    Reply(1)

    Please input your reply.

    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Veara Feb 10, 2013 Was this answer helpful? (0) (0)

  • Alpine off the shoulder court train organza flower girl dress

    My daughter loves this dress before I purchase this dress I'm wondering if this dress can be made larger than a size 14 as although my daughter is only 10 she is quiet a big girl in both height and weight.

    By Sara jones Jan 13, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    We are sorry that Child 14 is the biggest size for our flower girl dress.
    Hope you enjoy shopping here.

    By Smiley Jan 14, 2013 Was this answer helpful? (0) (0)

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