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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • Is the trim ivory or white?

    Hi, Could you let me know if the trim in the picture shown is Ivory or White?
    Thanks so much.

    by kim May 01, 2017

    Reply(1)

    Please input your reply.

    It is ivory.
    We hope you enjoy shopping here with us.

    by Sandra May 01, 2017 Was this answer helpful? (0) (0)

  • i am a uk size 10 if i order that size is it the same as a uk 10

    if i order a uk size 10 will it fit as i am a size10 in uk sizes

    by michelle Aug 15, 2016

    Reply(1)

    Please input your reply.

    It is not the UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    Thank you for shopping with us:

    by Smile Jun 23, 2013 Was this answer helpful? (0) (0)

  • Can the dress length be made longer if custom ordered?

    If I order this dress according to custom sizing can the length be longer.

    by Tee Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:

    by Dale May 13, 2013 Was this answer helpful? (0) (0)

  • Hi Whats the quickest you can ship to australia and how much does it cost. Thanks

    Hi

    How quick can you ship the ball gown one shoulder to australia and at what cost

    Thanks

    by sandra Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be kindly noted that we will need a tailoring period of 13-15 working days and shipping time of 3-8 days.
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
    Thank you for shopping with us:

    by Smile Mar 18, 2013 Was this answer helpful? (0) (0)

  • Where does this dress actually hit as far as length. Is it at the knee or above? How many inches?

    Would like to know if this dress hits at the knee and if not, how many inches above the knee. I'm concerned about it being too short for me. I am 5'3" tall.

    by Bonnie Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Here is the length for that dress:
    size: 2 4 6 8 10 12 14 16 16W 18W 20W 22W 24W 26W
    cm: 82 82 83 83 84 84 85 85 88 88 88 92 92 92
    Hope you enjoy shopping here.

    by Smiley Feb 28, 2013 Was this answer helpful? (0) (0)

  • Colour of netting

    Hi, I would just like to enquire as to the colour of the netting underneath the skirt. Is this matched to the main colour of the dress or is it black regardless of the colour scheme chosen?
    Thanks, Sam.

    by Sam Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly note that the color of the netting will be matched to the main color of the dress.
    Hope you enjoy shopping here.

    by Smiley Feb 18, 2013 Was this answer helpful? (0) (0)

  • Flower Color

    For this dress there is a flower on the upper left shoulder. In the picture shown it matches the trim color. If you where to change the color of the trim would the flower change as well or stay white?

    by Tricia Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for inquiry. The flower's color will change according to the trim's color to match. Hope you enjoy shopping here!

    by Janey Dec 24, 2012 Was this answer helpful? (0) (0)

  • quale coprispalle potrei abbinare?

    Quale coprispalle mi consigliate di abbinare? lo indossero' per un evento a maggio, no pellicce o piume. grazie

    by ornella Feb 07, 2017

    Reply(1)

    Please input your reply.

    Please check our collection of wraps:
    http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=wraps+prom&light_select=4677

    Thank you

    by Lucia Feb 07, 2017 Was this answer helpful? (0) (0)

  • Tempo di consegna non veritiero

    Salve ho ordinato l'abito il 3 luglio 2015 viene pubblicizzato spedizione 3-5 giorni lavorativi! La data di spedizione è stata stimata per il 16 luglio ben 13 giorni dopo l'ordine di cui 10 giorni sono lavorativi! Praticamente il doppio dei giorni da voi pubblicizzati! Questo non è onesto ne corretto! !

    by Lucia falasca Aug 15, 2016

    Reply(1)

    Please input your reply.

    Si informa che il suo tempo di lavorazione è 7-9 giorni lavorativi. Poi si può essere spedito. È possibile trovare queste informazioni direttamente dove si trova il tempo di consegna stimato.
    https://www.lightinthebox.com/download/f7eb2249-5313-47bb-bd58-ab9f863a51da
    Le tempistiche di spedizione dipendono dal metodo selezionato:
    Spedizione celere: 3-5 giorni lavorativi
    Spedizione standard: 6-8 giorni lavorativi
    Spedizione super risparmio: 10-20 giorni lavorativi

    Se avete problemi sul vostro ordine, entra nel tuo account sul sito e vai su I miei ordini; clicca sul codice dell'ordine per cui intendi inviare un ticket al Servizio clienti. Saranno lieti di aiutarti.

    by Vivien Jul 12, 2015 Was this answer helpful? (0) (0)

  • Tempo

    Se l'abito viene ordinato su misura in quanti giorni viene consegnato?

    by Lucia falasca Aug 15, 2016

    Reply(1)

    Please input your reply.

    Abito fatto su misura ha lo stesso tempo di elaborazione come vestito da formato standard.
    Completa la selezione sul menù a tendina. Una volta completata la fase d'acquisto, una stima dei tempi di gestione e spedizione per il tuo ordine sarà indicata proprio sopra il pulsante ""aggiungi al carrello"".
    Ci auguriamo che tornerai a fare shopping con noi.

    by Alison Jun 23, 2015 Was this answer helpful? (0) (0)

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