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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Fabric sample

    Is is possible to be mailed a fabric swatch sample?

    By Rosemary Mar 27, 2013

    We do have swatches for this taffeta fabric. Please refer to the following link for the options:
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Fabric-by-the-1-2-Yard_p89119.html

    By Dale Mar 27, 2013 Was this answer helpful? (0) (0)

  • Wash?

    Is this dress hand wash or must it be dry cleaned?

    By Rosemary Mar 16, 2013

    Please be kindly noted that it needs to be dry cleaned.
    Thank you for shopping with us:)

    By Smile Mar 17, 2013 Was this answer helpful? (0) (0)

  • Are dresses made to order?

    I have measured my daughter and she does not meet the measurements on the size chart. I'm not sure what I need to do. Would I be better to buy the dress bigger and have it altered or do you make it to measure?

    By Claire Woods Feb 17, 2013

    We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Sorry for inconvenience caused.

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (0)

  • What slip/petticoat is recommended for Child 8?

    What slip/petticoat is recommended for this dress in a child 8?

    By Eve Jul 09, 2012

    Dear Eve,
    The below item is recommended to match the dress.
    http://www.lightinthebox.com/flower-girl-taffeta-ball-gown-3-tier-floor-length-slip-style-wedding-petticoats_p229152.html
    Thank you for shopping with us:)

    By Smile Jul 10, 2012 Was this answer helpful? (0) (0)

  • Dress Return

    What is the return policy for this dress? Is LITB the "host" for many manufacturers or is LITB seller of all items it lists?

    By Evelyn Jul 09, 2012

    Dear Evelyn,
    All items listed are sold via Lightinthebox and we own may manufactures providing products with high quality. Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Thank you for shopping with us :)

    By Smile Jul 10, 2012 Was this answer helpful? (0) (0)

  • What material is the belt on the ball gown scoop floor lenght taffeta flower girl dress?

    I was wondering what material the belt is so I know what color to pick, also my daughter is petite, she is 4 yrs old and weights approx 32lbs. she just started wearing 4t clothes. Would a standard size 4 dress fit her?

    By Cassie Peters Jun 20, 2012

    Dear Peters,
    The belt material is Taffeta ,Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jun 21, 2012 Was this answer helpful? (0) (0)

  • If i order this dress today will i get it by May, 18 2012

    If i order this dress today will i get it by May, 18 2012

    By Sandy Apr 15, 2012

    Dear Sandy,
    As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of May, 18.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    By Smile Apr 16, 2012 Was this answer helpful? (0) (0)

  • Is there any way to get this dress( or any other) shipped in 2 weeks or less?

    I need this for an April wedding. Thank you, Sandra Stafford

    By Sandra Stafford Mar 19, 2012

    Dear Sandra Stafford,
    As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, your dress may not arrive in 2 weeks as you requested.

    By Smile Mar 20, 2012 Was this answer helpful? (0) (0)

  • teneis la talla 16 para este vestido.

    Hola quisiera saber si solo teneis hasta la talla 14 por que mi hija lleva una 16 y tiene unas medidas un poco mas grandes que las de vuestra tabla,me gustaria saber si podria comprar este vestido en la talla 16. gracias.

    By lina Mar 30, 2012

    Estimado/a Cliente
    Hola.
    Gracias por su interés en LightInTheBox.
    Todas las tallas demostradas en la tabla desplegable estén disponibles.
    Por favor chequee la tabla de talla en la misma página del producto para seleccionar la talla más adaptada.
    Saludos
    LightInTheBox

    By Olivia Mar 30, 2012 Was this answer helpful? (0) (0)

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