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All | Faqs | Product description | Shipping or Payment | Customer service issue
Train
Hi, can the train come off so she can use it for her first communion? Thanks!
By Mary Feb 12, 2013
I urgently need this dress
do you possibly have this dress by chance in child 7 ready made to ship out urgently. I need a dress for the 20 February. Is this at all possible??
Regards,
Yvette yvettecrosbie123@gmail.com
By yvette crosbie Feb 08, 2013
Thanks for your inquiry. Really want to do more for you. But the dress is made to order. So we need the processing time and shipping time. It takes about 19-24 business days via expedited shipping after payment confirmed for you to get the dress. Thanks for coming to our website and hope you can enjoy your shopping here
Can you please send me a pictures of the dress in each color available?
It is too hard to pick a color without seeing the dress in the color. The dress does not change colors like other websites do.
By Stacy Jul 10, 2012
Dear Stacy,
The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
Is this size right for my child?
According to my measurements and the sizing chart it says my 9 yr old daughter would fit a child's 5. I'm afraid that's going to be too small, I know without seeing her it would be hard for you to say but her measurements are Bust: 24 in Waist: 22 in Hips: 23 in Hallow to floor: 40 in she is 50/51 inches tall and weighs 52 lbs. What are your thoughts?
By Missy Jun 10, 2012
Dear Missy,
Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
Change color of orderd dress.
I ordered this dress today 03/08/2012 in lilac. I need to change the color to lavender. My order number is 1203080902389332. My email is lauralingutierrez@gmail.com. Please let me know that you received this update. Thank you.
By Laura Gutierrez Mar 08, 2012
Dear Laura Gutierrez ,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
Please advise if the gowns such as this one which has a train bustles or not??
Please advise if the gowns such as this one which has a train bustles or not??
By Nikki Feb 22, 2012
y a t il un cerceau, jupon fourni avec la rtobe ?
