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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I need this dress before 19th Feb.

    If I order this dress today, would it be alright? (Size 8, white, Australia)

    By Olivia Jan 29, 2015

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the ""add to cart"" button.
    Hope you enjoy shopping with us.

    By Vivien Jan 29, 2015 Was this answer helpful? (0) (0)

  • I would like to know my wedding is on 16 Apirl , can you send it on time .

    i want to know i can get it on 16 Apirl it is possible.

    By elias obaid Mar 21, 2013

    This dress is made to order and we need a tailoring time of 11-13 business days. After that, expedited shipping will take another 3-5 business days. We are afraid time is limited and it's risky for you to count on this dress. Please reconsider and make up your decision as soon as possible.

    By Dale Mar 22, 2013 Was this answer helpful? (1) (0)

  • Can the dress be modified a bit?

    I'm not trying to add anything to the dress, I love the design, I'm just not feeling the embroidered flowers.

    By Helen Genes Feb 19, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 20, 2013 Was this answer helpful? (0) (0)

  • If the dress is order in Champagne, will the lace on the waist be white or champagne?

    Also, is a picture available in champagne? Thank you.

    By chyw Dec 09, 2012

    Thank you for inquiry. All the colors of different parts will change according to the color of the dress to match. Hope you enjoy shopping here!

    By Janey Dec 10, 2012 Was this answer helpful? (0) (0)

  • How long will it last to get...

    How long will it last to get the "PYRENA - Kleid für die Braut aus Satin und Tüll" Artikel-No.: 00172512,
    Size 36 or 38??
    Do you have it in storage?

    Thank you.

    F. Josten

    By Fabricia Josten May 14, 2012

    Dear Fabricia Josten,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. The dress is made to order, and we do not have in storage. Hope you enjoy your shopping here :)

    By Smile May 14, 2012 Was this answer helpful? (0) (0)

  • Hello! May this models (dress) skirt longer 10 cm?

    Hello! May this models (dress) skirt longer 10 cm?

    By TUGBA AYDINAY May 06, 2012

    Dear TUGBA AYDINAY,
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile May 06, 2012 Was this answer helpful? (1) (1)

  • How can i give you my complete measurements with my order?

    I just wanted to tell you my measurements according to my shape.
    upper bust 34 inches
    bust 40 inches
    under bust 32 inches
    waist 29
    hips 38

    By Es Jan 24, 2012

    Dear Es,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jan 27, 2012 Was this answer helpful? (0) (2)

  • cuanto tarda en llegar

    vivo en barcelona me caso el dia 10/07/12 se compro el vestido hoy cuanto tardaria en llegar? se ay color champagna pyrena talla 26?

    By Manuela Jun 11, 2012

    Estimado/a Cliente,
    En relación a su consulta, le explicaríamos que para cada compra en nuestra página necesita un plazo de tramitación y un plazo de envío.
    Una vez confirmemos su pago, este producto necesita 13-16 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
    Atentamente tus amigos de Lightinthebox.com

    By Rebeca Jun 11, 2012 Was this answer helpful? (0) (0)

  • Si hoy hago el pedido ¿ estaria entregado para el 15 de mayo ?

    Mi talla europea es la 8, no necesito medidas especiales y si las necesitara ¿ estara igualmente la entrega para este dia y Mes (15 Mayo ) ?

    # #

    By Monica Apr 02, 2012

    Estimado/a Cliente,
    En relación a su consulta, le explicaríamos que para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
    Una vez confirmemos su pago, este producto necesita 17-22 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
    Atentamente tus amigos de Lightinthebox.com

    By Olivia Apr 06, 2012 Was this answer helpful? (1) (0)

  • Est-il possible de faire le devant un peu plus long que sur le modèle présenté ?

    Is it possible to have the dress a little bit longer in the front ? Thanks a lot

    By Clara Moreno Feb 22, 2012

    Bonjour,
    Nous vous informons avec regret que pour des raisons techniques, nous ne pourrions pas faire de modification de style.
    Cordialement

    By Océane Feb 22, 2012 Was this answer helpful? (0) (0)

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