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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the bow on this dress removable?

    I was wondering if I could remove the bow on this dress if I wanted to.

    By Emely Feb 17, 2014

    No, the bow is not removable. Thank you for shopping with us.

    By Dale Feb 17, 2014 Was this answer helpful? (1) (0)

  • I was wondering if I place an order on this dress today is it possible

    that I will receive it by May 4, in time for my prom?

    By Alex Apr 21, 2013

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • I have a question about Tailoring

    It states that tailoring takes about 16-19 working days, could there be the possibilty of it coming sooner. If we ordered today would there be the possibilty of getting the item in the first week of March?

    By Brenda Feb 08, 2013

    Thanks for your inquiry. The time is necessary in order to make the perfect dress for you. Your kindly understand will be highly appreciated. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 08, 2013 Was this answer helpful? (0) (0)

  • How long will it take for the dress to arrive and can i customise

    Can I have straps put on this mini satin cocktail dress?

    By Geri Rajakariar Oct 26, 2012

    Thanks for contacting us. For the delivery time, please check following information:
    Tailoring Time: 7-9 business days.
    Shipping Time: 3-8 business days.
    We are sorry but we can't customize the dress for you, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smile Oct 28, 2012 Was this answer helpful? (0) (0)

  • Does this dress look good on girls who are chubby in the stomach

    Girls Who wear a size eight instead of a size four.Will it still look good n a size ten?

    By Grace Oct 19, 2012

    Thanks for asking, the dress is our top seller, all you need do is to choose the right size according to the size chart, then the dress can fit you well.

    By Smile Oct 19, 2012 Was this answer helpful? (0) (0)

  • if i order this dress today will it ship in time for my formal?

    the formal is on the 8th of november.

    By Francine Oct 16, 2012

    Thank you for your inquiry. After you place the order the tailoring time of this dress is 7-9 business days. If you choose expedited shipping the shipping time is 3-5 business days. If you choose standard shipping the shipping time is 6-8 business days. If you order now, your package should arrive before November 8th. Hope you enjoy your shopping here. :)

    By Smile Oct 16, 2012 Was this answer helpful? (0) (0)

  • its really nice ! but can i get it without the studs ???

    i dont like how it looks with studs it woulld look better without them .

    By daisy :D Oct 06, 2012

    Sorry but afraid not, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Oct 08, 2012 Was this answer helpful? (0) (0)

  • How blue is your color jade?

    I'd love to won this dress in teal BUT you don't have that color soo...I was wondering how blue your jade is. Do you have a Pantone color code for your jade fabric so I could get a better idea what shade of Jade your fabric would be?

    If its not close enough, I'll settle for Silver.

    By Cossandra Jun 23, 2012

    Dear Cossandra,
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • How would you know if the dress fits if you dont know your size?

    How will you know it fits if your buying it online ?

    By Nathalia May 30, 2012

    Dear Nathalia,
    It is quite easy:) Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile May 30, 2012 Was this answer helpful? (0) (0)

  • Will the belt be the same colour as the dress? Or does it have to be orange?

    I would like to order the dress entirely in white - is this possible?

    By Justine Jan 03, 2012

    Dear Justine,
    The belt color would be the same with the dress color you choose. And yes, you can have it in entirely white. Hope you enjoy your shopping here:)

    By Smile Jan 04, 2012 Was this answer helpful? (0) (0)

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