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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I need an AU power adapter for this CoolCam - 300K Pixels Wireless Pan Tilt IP Camera.

    Can you please get a AU power adapter to suit.

    By Doug Sep 07, 2014

    This is UK to AU power adapter:
    http://www.lightinthebox.com/kpt-18-us-eu-uk-socket-to-au-plug-ac-power-adapter-plugs-2-5-250v_p1140400.html
    Please feel free to ask if you have further questions.

    By Bo Sep 07, 2014 Was this answer helpful? (0) (0)

  • It probably won't meet your desired specifications..? Windows 7 supported yes but no?

    The link was to a camera with a 70 degree viewing angle. The one you and I wanted had a 90 degree viewing angle.

    Also, it says that it is compatible with windows 7. When a customer asked if it was supported by Windows 7 64 x bit OS the customer was told no.

    I'm wondering about windows 8 now...

    By Adam W Mar 24, 2014

    Sorry that we don't have such device to support windows 8 now. The following one supports windows 7 64bit but it doesn't have 90 degree viewing angle:
    http://www.lightinthebox.com/x-price-wireless-ip-camera-mjpeg-video-compression-ir-cut-2-way-audio_p258603.html
    Thanks for your inquiry.

    By Dale Mar 24, 2014 Was this answer helpful? (0) (0)

  • Does the CoolCam - 300k Pixels Wireless Pan Tilt IP Camera support the Mac OS?

    If it does not would you please advise the nearest webcam to the CoolCam which does support the Mac OS. Thanks Steve

    By Steve Heron Feb 14, 2014

    It doesn't support Mac OS. Please check if any one on this link could meet your satisfaction:
    http://www.lightinthebox.com/index.php?main_page=advanced_search_result&inc_subcat=1&search_in_description=0&keyword=CoolCam+Mac+os
    Thank you for shopping with us.

    By Dale Feb 16, 2014 Was this answer helpful? (0) (0)

  • I would like to use this camera in a wooden building about 30 meters from the house,

    so will the device be able to transmit over that distance? If not what other camera can you recommend?

    By Andrew Oct 31, 2013

    It depends on your router's quality. But you can install the router and camera in the same building. Hope you enjoy shopping here with us:)

    By Dale Oct 31, 2013 Was this answer helpful? (0) (0)

  • Can you provide some Information about this product?

    I want to buy 8 cameras, but I need little information.
    I like indoor camera is" CoolCam - 300K Pixels Wireless Pan Tilt IP Camera (Night Vision, iPhone Supported) #00268440. In this camera Built-in IR-CUT.
    And I want to same as 4 outdoor cameras with viewing angle.
    2.0 Mega pixel HD 4X Zoom IP Camera Support Built-in IR-CUT, auto-switch day/night, IR Range 30-45 m
    2.0 MP HD image snapshot & recording
    Motion detection recording , alert with snapshots via email,
    H.264 compression format, MJPEG/JPEG Baseline.
    Viewing angle (degree), wireless and waterproof.
    . Do you have any detail, please send on my email.
    . Which NVR is the best of these wireless cameras?
    . Please provide complete information and also mention the brand name.

    By Tauseef Subzwar Sep 26, 2013

    1. It has IR function but the night vision is black and white.
    2. Viewing Angle (Degree) 90
    3. Its IR vision distance 10m.
    4. This camera is not waterproof.
    5. According to your requirements, we suggest you order the following ones (waterproof, IR-cut, motion detection, 2.0 Mega)
    http://www.lightinthebox.com/ns/2-0-megapixels_v39712t0/waterproof_v21525t0+motion-detection_v21527t0+ir-cut_v89568t0/ip-surveillance_c5181
    6. This is a NVR to recommend you:
    http://www.lightinthebox.com/sinocam-4ch-onvif-economic-nvr-support-2ch-1080p-2ch-720p-or-4ch-720p-960p_p720956.html
    Thank you for shopping with us:)

    By Dale Sep 26, 2013 Was this answer helpful? (0) (0)

  • If I set up this camera in Canada, can I access it from Vietnam via iPad?

    My model is the Neo CoolCam 9H. On my iPad I downloaded a compatible camera viewing application and I have the IP address to insert, as well as the username and password. I've tried accessing it but it says that the connection failed. Isn't this camera supposed to be able to be accessed worldwide?

    By Elizabeth Sep 14, 2013

    This camera does work with internet to enable customers view the recording worldwide. But it only supports Android, Symbian, Windows Mobile, iPhone OS. IPad is not supported. Thank you for shopping with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • Adapter choice

    Under the "Select Power Adapter" drop-down list, there's only one choice, "UK Adapter". When will you have the US version in stock? Thanks!

    By buyer Jun 10, 2013

    Sorry that the US adapter version of this camera may not be restocked. But we do have a similar one. Please check if it can meet your satisfaction:
    http://www.lightinthebox.com/tenvis-wireless-pan-tilt-ip-camera-night-vision-iphone-supported_p353563.html
    Hope you enjoy shopping here with us:)

    By Dale Jun 10, 2013 Was this answer helpful? (0) (1)

  • electrical plug

    I notice on the product images, the plug is european. Does this item work with USA electrical plugs?

    By john May 31, 2013

    Please be kindly noted that you can choose the adapter type before purchase.
    Thank you for shopping with us:)

    By Smile Jun 02, 2013 Was this answer helpful? (0) (1)

  • What time do they usually deliver items?

    What time do they usually deliver items?

    By Liz May 01, 2013

    We need 3-7 business days to process the order. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale May 01, 2013 Was this answer helpful? (0) (0)

  • Can I record images and sound?

    I would like to be able to record video and sound. Can I do it with this cameras? (CoolCam-300K Pixels)

    By Carlos Salamanc Apr 19, 2013

    Please be kindly noted that it can record video and sound.
    Thank you for shopping with us:)

    By Smile Apr 21, 2013 Was this answer helpful? (0) (0)

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