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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • If I was to order this or another wig on may 1 would it be here before may 18?

    I am a cancer patient and need it for prom.

    By Sierra Apr 15, 2013

    We need 14-15 business days to process the order once your payment is confirmed. If you order now and pay for expedited shipping, you may receive the order by 18th May. Hope you enjoy shopping here with us:)

    By Dale Apr 15, 2013 Was this answer helpful? (0) (0)

  • Care and Maintenance

    Hi,
    I would like to know more about the wig as regards care and maintenance. Can I dye, perm and wash it as often as I do my hair?

    By Addie Dec 15, 2012

    This wig can be dyed, curled, straightened and washed as it is made of 100% human hair. But it needs more care. For the details how to take care of the 100% human hair wigs, please refer to: http://www.lightinthebox.com/html/Wigs_Buying_Guide.html?tab=7
    Hope you enjoy shopping at our website:)

    By Brenda Dec 16, 2012 Was this answer helpful? (0) (0)

  • Is #10 or #9 lighter?

    It is difficult to tell the true color. Is #10 ligher or darker than #9?

    By Kim Nov 29, 2012

    These 2 colors are very similar but #10 is a little darker than #9. Hope you enjoy your shopping here. :)

    By Brenda Nov 29, 2012 Was this answer helpful? (0) (0)

  • What are the differences between 8, 9, and 10 colors?

    What are the differences between 8, 9, and 10 colors?

    By Ireen Oct 25, 2012

    Thank you for your inquiry.
    The color will be more darker for 9 and 10 than 8.
    Hope you enjoy shopping here:)

    By Smile Oct 25, 2012 Was this answer helpful? (0) (0)

  • #4 looks like is reddish highlights Between #2 & #3 which has less red. If not red what color

    closest to. love the style having hard time choosing color

    By rose Aug 26, 2012

    Color #4, #33, and #30 all have the red highlights. Color#4 is close to brown, #30 is close to maroon and #33 is more reddish. Please kindly refer to our color chat. Hope you enjoy shopping here! :)

    By Smile Aug 27, 2012 Was this answer helpful? (0) (0)

  • Hi it's hard to see true colour from the box, I ordered # 3 which is lighter 3 or 4?

    I preffer medium to light brown tone, not dark brown. Thanks

    By mary Aug 01, 2012

    #4 is lighter than #3 according to our color chart.

    If you have already paid for your order and wish to change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Aug 01, 2012 Was this answer helpful? (0) (1)

  • Petite or Average?

    This Wig isn't one size?
    1 Inch = 2.54 cm? Is it?

    By Raimonda Jul 09, 2012

    Dear Customer,
    You may choose the size according to the measurements on the item's page. Yes, 1inch = 2.54cm.
    Hope you enjoy shopping at www.lightinthebox.com!

    By Smile Jul 10, 2012 Was this answer helpful? (0) (0)

  • question

    Hi, im awaiting my human hair wig to arrive, just wondering are you able to straighten it?

    By Sophie Kerr -Bu Jul 02, 2012

    Dear Sophie ,
    The wig is made of 100% human hair. In this case, you can straighten it.

    By Smile Jul 02, 2012 Was this answer helpful? (0) (0)

  • This wig comes up under "human hair" but then the description mentions synthetic fibers

    Is this a mono-filament wig, and it also states "Bang: No" does this mean that it doesn't provide the wonderful bangs in the picture? I know some wigs provide a simulated part to make it look natural, does this wig provide that (I what does it look like from the top view?)

    Thanks for your time and info!
    Karen

    By Karen Jun 21, 2012

    Dear Karen,
    Please be assured this wig is made of 100% human hair and it has bang. Sorry for the wrongly put information and thanks for your question:)

    By Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • i need my order shipped out what is the problem you have my credit card info so what is the hold u

    ive ordered already from here and got my order in like not even 5 days please call me because u dont offer a phone number 718-483-22332

    By dina winkler Jun 12, 2012

    Dear dina winkler,
    Please understand that we need an order processing time of 3-7 business days and shipping time of 3-8 business days. And we will send an email to notify our customers once their package is shipped.
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Jun 13, 2012 Was this answer helpful? (0) (0)

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