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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can I return a dress that is custom size if the quality isn't great?

    This dress is gorgeous. And I want to use the dress for my senior prom. But because I don't know how high the quality of the dress is going to be, I want to know if I had the chance of returning it. I think that the dresses that all of these customers are putting are wonderful but I read other reviews of other customers complaining about how the quality of the dress isnt great. So the question that I am asking is I can return a custom size dress is the quality isn't great

    By Quality Apr 15, 2016

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy

    By ana_remote Apr 17, 2016 Was this answer helpful? (0) (0)

  • Colors

    Is there a palette of colors. I am curious to see what exactly is pool, fuchsia or mint green color

    By dici_sf Mar 21, 2016

    Reply(1)

    Please input your reply.

    Please refer to the following color chart:
    http://www.lightinthebox.com/html/Color-Charts-en.html
    Thank you for shopping with us.

    By LITB CS Mar 21, 2016 Was this answer helpful? (0) (0)

  • How do I order extra seperate (same as this dress) material in addition to the dress?

    I have seen it mentioned by others that they ordered more of this same material in whatever color they needed and used it for alterations, etc. How do I order additional sheets of material?

    By Katie Monk Apr 16, 2015

    Reply(1)

    Please input your reply.

    Please contact customer service and tell them your special request once your order has been placed. Please log in to your account on our site and go to My Orders; then, click the related Order Number that you need help with to submit a ticket to customer service. They will be glad to provide professional help.

    By Madeline Apr 17, 2015 Was this answer helpful? (0) (0)

  • addind slit

    I would like to know if it's possible to add a slit to this dress?

    By Angela Feb 28, 2015

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it. Thank you for shopping with us.

    By Vivien Mar 02, 2015 Was this answer helpful? (0) (0)

  • Color & fabric lining

    Hello - what is the fabric of the lining underneath the chiffon? Is it stretch satin? Also, what is the difference between the blush pink and pearl pink? It is hard to tell from the computer monitor. Which pink is more light/soft pink? Do you have fabric swatches/samples?

    By Jessica Aug 25, 2014

    Reply(1)

    Please input your reply.

    The fabric of the lining underneath is stretch satin.
    The blush pink is lighter than pearl pink.
    Sorry that we don't have fabric samples for our dresses now. We will improve our service in the future to provide more products for you. Thank you for shopping with us.

    By Bo Aug 26, 2014 Was this answer helpful? (0) (0)

  • In the color chart, this dress material comes in grape but it is not one of the options?

    can you please let me know if we would be able to order it in the GRAPE color? THANK YOU!

    By LizV Aug 06, 2014

    Reply(1)

    Please input your reply.

    Yes, the regency color in our color chart is the grape color.
    Please feel free to ask if you have further questions.

    By Bo Aug 06, 2014 Was this answer helpful? (0) (0)

  • Is it possible to have the stretch satin waist band done in chiffon?

    Or is it possible to have no waist band if it were not possible to change the material? I would just like something that is not shiny. Thanks.

    By Chloe Wissehr Aug 02, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us.

    By Bo Aug 04, 2014 Was this answer helpful? (0) (0)

  • Alterations to dress

    Hello,
    I love this dress, but is it possible to order it with more beading on shoulders and at knee length? Please let me know if these alterations are available with the custom fit option at order.
    Thank you!!

    By Beatrice Jun 09, 2014

    Reply(1)

    Please input your reply.

    We will make the dress exactly the same as the picture shows. We are sorry that we can not do the alteration for you.
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture.

    Hope you enjoy shopping with us.:)

    By Rita Jun 09, 2014 Was this answer helpful? (0) (0)

  • How long will it take for this dress in ivory size 4 to arrive to Romania?

    Hi! I`m 5.18 ft tall and 110 lbs, my measurements are the same as size 4. I hope the chart is accurate and this size will fit me just fine.

    By Ioana Alexandra May 30, 2014

    Reply(1)

    Please input your reply.

    Tailoring & Handling Time: 12-14 business days
    Shipping Time (Expedited): 3-5 business days
    So it takes about 19 days before you receive the package if you choose the Expedited way.
    Thank you for shopping with us.

    By Bo Jun 02, 2014 Was this answer helpful? (0) (0)

  • If I order this dress would it be exactly in the Jade colour in your colour swatch

    I want to order this dress in jade However I am hoping this dress is true to the colour swatch. I hope it does not look like A-line bateau Floor length chiffon evening dress (Product #01059827). This is not jade but Hunter green.
    http://www.lightinthebox.com/a-line-bateau-floor-length-chiffon-evening-dress_p1059827.html

    By Yemo Apr 18, 2014

    Reply(1)

    Please input your reply.

    The real color will be very similar to the color chart.

    Hope you enjoy shopping with us.:)

    By Rita Apr 19, 2014 Was this answer helpful? (0) (0)

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