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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can the off shoulder is customised to change over to the right shoulder side?

    Can the off shoulder is customised to change over to the right shoulder side?
    To sling over the right arm instead.

    By May Oct 13, 2013

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (0)

  • How much extra would it be for custom measurements?

    Im just wondering how much extra it costs to make this with custom measurements as apposed to just ordering a size listed?

    By Sydney Jun 12, 2013

    For custom measurement, an extra fee of US$29.99 will be charged. Thank you for shopping with us:)

    By Dale Jun 12, 2013 Was this answer helpful? (0) (0)

  • Material?

    hi, is this the same chiffon as in this dress: http://www.lightinthebox.com/chiffon-a-line-floor-length-evening-dress-inspired-by-vanessa_p70570.html ??
    Because I want to order ivory dress but haven't seen it here. If it's the same material then I can compare it and decide.
    Thanks for reply!

    Kate

    By Kate May 18, 2013

    Yes, the chiffon of these two dresses is the same. But the shown color of #00070570 is white, not ivory. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us:)

    By Dale May 20, 2013 Was this answer helpful? (0) (0)

  • When should I order?

    If I needed this dress by august 24th, with custom measurements, when would I need to order it?

    By Sydney Apr 25, 2013

    We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Apr 25, 2013 Was this answer helpful? (0) (0)

  • I just ordered this dress but the billing address is wrong - can I change it?

    I submitted an order last night and received confirmation of payment, but the billing address is wrong. I didn't catch the option to have different shipping and billing addresses, and I want to make sure there are no problems with my card. Please let me know how to change the billing address!

    By Olivia Mar 14, 2013

    Please log in your account, then click "Manage Address Book" so you can edit your billing address. Thank you for shopping with us:)

    By Dale Mar 14, 2013 Was this answer helpful? (0) (0)

  • Sizing?

    I usually wear a 2 in most department store dresses, but according to this chart, I ought to order an 8! I am 5'6" 125lb, so that seems a bit big! Does this dress run very small? I want to be sure I order the right size!

    By Anna Mar 03, 2013

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow if you need help about the measuring. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By dongxiaoyan Mar 04, 2013 Was this answer helpful? (0) (0)

  • How does sizing compare to store-bought dresses?

    I usually wear a 2 in standard dress sizes, but if I use the measurement table it says I ought to order an 8!!! I am 5'6", 120 lbs so I really don't think that's correct, but I want to be sure before I order. Thanks!

    By Olivia Mar 02, 2013

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By dongxiaoyan Mar 04, 2013 Was this answer helpful? (0) (0)

  • question

    I LOVE this dress, but I am wondering how tight the off-the-shoulder piece is? I would be singing a recital and need *some* freedom of movement. Also would it be at all possible to get this dress in a dark grey color? Thank you!

    By Olivia Dec 11, 2012

    Thanks for your inquiry. The off-the-shoulder piece is comfortable and convenient for you. Please scroll down the color menu, and you will find many beautiful color. What's more, please take the color chart for you reference:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thanks for coming to our website and hope you can enjoy your shopping here :).

    By Candy Dec 12, 2012 Was this answer helpful? (0) (0)

  • question

    is there any way to get the shoulder thing on the side to be tighter so it doesnt hang?

    By Lisa May 06, 2012

    Dear Lisa,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile May 07, 2012 Was this answer helpful? (0) (0)

  • Can I see this dress in the Grape color?

    I am 6'2'' and I was wondering if this dress will be long enough for me and I was also wondering if I could see this dress in the grape color?

    By Emily Gustafson Mar 23, 2012

    Dear Emily Gustafson,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Mar 25, 2012 Was this answer helpful? (0) (0)

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