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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Expedited shipping

    Hello, if I order the dress how long between tailoring and expedited shipping will it take to arrive to the US in The state of Florida?

    By Diana Hahn Jan 23, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the ""add to cart"" button.
    Hope you enjoy shopping with us.

    By LITB CS Jan 24, 2016 Was this answer helpful? (0) (0)

  • Hi, I have my event on the 30/01/2014 which is only 2 weeks away... will it come in time?

    Please let me know when I can expect the dress by? as I will need to time to try on and possible find something else if I dont wear it.

    Thank you!

    By Ayse Jan 17, 2015

    Reply(1)

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    This dress is made to order. Sorry that it cannot arrive within 2 weeks.
    Thanks for your inquiry.

    By Dale Jan 18, 2015 Was this answer helpful? (0) (0)

  • Hi, does this colour comparison still apply?

    This review says burgundy comes out as a lipstick red, is this still the case, or have you changed the colour since the review?

    #

    By Jordan May 04, 2014

    Reply(1)

    Please input your reply.

    Please check out the color chart on this link for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us.

    By Dale May 04, 2014 Was this answer helpful? (0) (0)

  • Is there any possibility of getting the dress without the train?

    Or is that something I would have to get adjusted afterwards?

    By Emily Gray Mar 27, 2013

    Reply(1)

    Please input your reply.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, you can take it to local tailor to shorten the length for you. Hope you enjoy shopping here with us:)

    By Dale Mar 27, 2013 Was this answer helpful? (0) (0)

  • would you be able to make this for someone who is 4'11"?

    im only 4'11" and 95 lbs with 33.5 inch bust, 26 inch waist, 29 inch hip, and a 47 inch hollow to floor. ive had issues with other websites and i want to know if this is one of them

    By Nevada Mar 24, 2013

    Reply(1)

    Please input your reply.

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hips and hollow to floor sizes for our tailor. Hope you enjoy shopping here with us:)

    By Dale Mar 24, 2013 Was this answer helpful? (0) (0)

  • Is the built in bra sufficient support?

    I'm a 32 D and I was wondering if the built in bra in this dress would be good enough support. Also, does the boning in the dress keep the side w/o a strap from sliding down at all? I need a dress for a violin solo and I need something that will stay up well.

    By K Feb 13, 2013

    Reply(1)

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    Thanks for your inquiry. The built in bra in this dress would be good enough support. And the dress will will stay up well. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 13, 2013 Was this answer helpful? (0) (0)

  • Returns

    Hi,

    I'm still uncertain on what your returns policy is on this dress, if I get it and don't like it can i return it? I've looked at the links you have put previously but I am confused...

    Thanks,

    Sarah

    By Sarah Jan 04, 2013

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    If we ship you the wrong items, or ship you the item in wrong color or size or a defective item, you can ask for return or exchange and we will be responsible for the shipping cost to send it back.
    If just because you do not like, I am afraid cannot be returned, because all the wedding&events category items here are made to order. Even if standard size is still made to order, we do not have in stock. Once you order, we need to make it for you.
    Hope you can enjoy shopping here.:)

    By Joy Jan 07, 2013 Was this answer helpful? (0) (0)

  • Would this dress be suitable for a james bond evening? if not can you recommend one that would suit?

    I need a dress for a james bond themed evening.. I have never seen any james bond films so have no idea what to wear.. Can you help???

    By jen Dec 12, 2012

    Reply(1)

    Please input your reply.

    Yes, this dress is ok, but i think the following one will be better: http://www.lightinthebox.com/elastic-woven-satin-sheath--column-sweetheart-sweep--brush-train-evening-dress-inspired-by-serena_p70549.html?pos=ultimately_buy_12
    It is much fabulous and sexy.
    Hope you can like it.
    Thank you for your interest in our product.

    By Veara Dec 13, 2012 Was this answer helpful? (0) (0)

  • Custom measurements: hollow to floor/ height with 4in heels.

    When taking my custom measurements, should I take into account the quite high heels that I will be wearing when measuring my hollow to floor/ height? I am already 5ft 9in, and will be wearing roughly 4in heels, and don't want the dress to be too short for me.

    By Taymer Pugh Oct 15, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    To fit high heels, we’ll add
    an extra 5 cm onto custom-sized
    floor-length dresses and dresses with trains,
    kindly refer to this link for the measuring guide
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 15, 2012 Was this answer helpful? (0) (0)

  • I'm considering to order this dress in the color jade.

    However, I like the color jade as shown on the color sheet for elastic woven satin, but I do not like it in chiffon. Since this is a dress made from both materials, what can I expect? Will it have the darker shade of jade on top, and a chiffon in the lighter shade over the skirt-part of the dress? Or will the whole dress be the lighter (chiffon) shade of jade?

    And can I get a refund if I do not like the color?

    Please let me know asap, so I can place my order tomorrow!

    Thanks in advance,

    Karin

    By Karin Sep 09, 2012

    Reply(1)

    Please input your reply.

    Thanks for asking, Fabric: Chiffon, Elastic Woven Satin , and the dress can not be changed,every designer has his unique design with material he choose, if changed, it could not assume the same style as you see in the picture.
    Based on our return policy, we only accept return if the purchased item comes with any quality issues,
    for instance: size, color, appearance, material, handwork; etc.
    You may refer to the link below for more information of our return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    By Smile Sep 10, 2012 Was this answer helpful? (0) (0)

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