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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Long torso

    I'm particularly long in my torso. so what happens if the pant rise is not long enough?

    By R. Aug 13, 2013


    Please input your reply.

    You can order it in custom size and then provide us with extra measurements. Our tailor will make it by your size. Thank you for shopping with us:)

    By Dale Aug 13, 2013 Was this answer helpful? (0) (0)

  • What is the inseam measurement on the pants?

    Since these are pants, I need to know the inseam measurement. am tall and have long legs.

    By Karen Jun 21, 2013


    Please input your reply.

    Please be kindly noted that as long as you choose the size according to the size chart it will fit you perfectly.
    Thank you for shopping with us:)

    By Smile Jun 23, 2013 Was this answer helpful? (0) (0)

  • A question about custom measuements

    We are thinking about ordering this for my mother, as it's a pant suit and jacket, can we specify measuements for around the upper arms of the jacket and around the knee of the pants as I would need to be sure the pants could fit around her knees and legs, not just the waist and hips. The custom measurements don't let you specify for these areas. Thankyou

    By Helen Feb 19, 2013


    Please input your reply.

    Thanks for your question.
    Please kindly note that you can provide those information to our aftersales department who is in charge of your order by submitting a ticket after you finished the payment.
    Please log in to “My Orders”, click on your order number and use the links of “Ask about Custom Duties” or " Resolve a payment issue" on the order’s details page to submit a request explaining your needs. A aftersales customer service representative will respond to you within one working day.
    Hope you enjoy shopping here.

    By Smiley Feb 19, 2013 Was this answer helpful? (0) (0)

  • Does product #00145215 come in plus size petite and do you have a picture of it in dark green?

    Does the beading come in silver as shown?

    By Helen Britton Feb 10, 2013


    Please input your reply.

    Thank you for your inquiry.
    We do have plus size for this item.
    Here below is the size link for your reference:
    We are so sorry to tell you that we only have the pictures as you see on item page.
    Hope you enjoy shopping here:)

    By Veara Feb 10, 2013 Was this answer helpful? (0) (0)

  • can this be made with velvet chiffon. thank you

    Hello , I am ordering this for my mother for my daughters wedding. Please can you tell me if this can be made in velvet chiffon.
    Many thanks Jennifer

    By jennifer Dec 26, 2012


    Please input your reply.

    We are sorry to tell you that we can't change the fabric.
    Every designer has his unique design with the fixed design and material he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the orignal material and style, because it could not be the same perfect effect as you imagine.
    Your kindly understand will be highly appreciated.

    By Veara Dec 26, 2012 Was this answer helpful? (0) (0)

  • Sleeve length

    I also have a question about sleeve length. There is no sleeve length measurement required, so how can we know sleeves will be correct length if we are paying the extra cost for custom fit?
    Is it worked out generically based on the height measurement?

    By nzsina Oct 12, 2012


    Please input your reply.

    Thank you for your inquiry. As long as the bust, waist, hips and height sizes fit you well, the length of the sleeves will fit you well. We will tailor the jacket according to your sizes and figure. Hope you enjoy your shopping here.

    By Smile Oct 14, 2012 Was this answer helpful? (0) (0)

  • Are the Pants elastic waist? I am looking to order the outfit for a friends wedding as a guest.

    I would also like to see this outfit in the gold or champagne colour

    By Kym Sep 25, 2012


    Please input your reply.

    Yes it is, elastic waistband on pants ensures an easy and comfortable fit.
    Here is the color chart for your reference:http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for your asking.

    By Smile Sep 25, 2012 Was this answer helpful? (0) (0)

  • colour of pant suit..

    Can you please tell me what the colour is of the Chiffon pant Set on your website...

    By Vicki Sep 13, 2012


    Please input your reply.

    Thanks for your question. The color shown in the picture is silver. Hope you like it.:)

    By Smile Sep 13, 2012 Was this answer helpful? (0) (0)

  • is there any chance i could see all the colours on the pant set that r offered as i dont know what c

    how can i see all the colours you offer for this pant set

    By jean Aug 03, 2012


    Please input your reply.

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the color shades, and then choose "Color Chart".

    By Smile Aug 03, 2012 Was this answer helpful? (0) (0)

  • If I ordered this in brown, could the trim be brown beads?

    or, if not, can the trim be left off so I could add my own?

    By alma sanger Jul 24, 2012


    Please input your reply.

    Dear alma sanger,
    The beading color will be as pictured no matter which color dress you order. We are sorry that it is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, embellishments or material in any way.

    By Smile Jul 24, 2012 Was this answer helpful? (0) (0)

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