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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Would the dress be ready by the 26th January? also are the dress sizes in Australian in american?

    i seriously love this dress and would love it to be ready by then. would it be better to do tailoring size or get the normal sizes

    thanks for your help :

    By Kathryn Wilde Aug 15, 2016

    Reply(1)

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    Dear Kathryn Wilde,
    Basically, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. And it is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jan 08, 2012 Was this answer helpful? (0) (0)

  • How flowy is the bottom of the dress?

    My hips are much bigger than my waist and in the size chart, if I look at the size that would fit my waist, it wouldn't fit my hips. I am wondering if the bottom half is more flowy so that it wouldn't really matter if my hips are slightly bigger than the measurement says.

    By Bailey Aug 15, 2016

    Reply(1)

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    In your case, suggest you order this dress in custom measurements so that we can tailor it to fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor.
    We hope you enjoy shopping here with us.

    By Vivien Mar 07, 2016 Was this answer helpful? (0) (0)

  • I haven't purchased this dress but its the perfect colour I need but can't find it in the colour cha

    I haven't purchased this dress but its the perfect colour I need but can't find it in the colour chart??

    By Rachel Aug 15, 2016

    Reply(1)

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    The shown color in the picture is Fuchsia. You can find this option in the drop down menu. Thank you for shopping with us:

    By Dale Jun 03, 2013 Was this answer helpful? (0) (0)

  • What color is the dress according to the color chart in the picture?

    I am thinking about buying this dress but I really want it to be the color in the image not a purple color which it says it will come as on the color chart. I saw another image of a girl wearing this dress after she had brought it from this site and it was the prefect color.

    By Jordan Aug 15, 2016

    Reply(1)

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    The shown color in the picture is fuchsia. You can find this option in the drop down menu. Hope you enjoy shopping here with us:

    By Dale Mar 28, 2013 Was this answer helpful? (0) (0)

  • If we pay extra money, will you modify the dress, take away or add something to it?

    for example, I would like a train and the dress doesn't have one

    also, I want the top part to be form fitting, not lose

    last, I don't like the extra sash of cloth in the front of the dress

    By Nelly Aug 15, 2016

    Reply(1)

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    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:

    By Dale Mar 19, 2013 Was this answer helpful? (0) (0)

  • If i order it and dont like it, can it be returned?

    if i ordered this dress then it arrived and i didnt like it, would it be possible to return? Expecially if i didnt get it custom made, just a general size 10 for example

    By Alex Aug 15, 2016

    Reply(1)

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    As dresses here are made from scratch
    If the reason you want to return a dress is just that you don't like it .
    I am afraid it can't .
    As it cost so many work for the tailoring and processing .
    but as we have done this for more than 6 years, and have customers all over the world. we can ensure the high quality of the dresses, if it is not the same as it shows in the picture .
    you can ask for return or refunds

    By Phoebe Feb 04, 2013 Was this answer helpful? (0) (0)

  • Cancellation inquiry

    Hi I just ordered my dress and under 24 hours, I had to cancel it because I needed to change the measurements I had for the dress.

    I read that if the cancellation is under 24 hours, I get full refund. Am I correct? When will I be notified about the cancellation being approved and the full refund?

    I just made a new order on the same dress with the correct measurements. Thanks.

    By Jessica Aug 15, 2016

    Reply(1)

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    Yes, if you require to cancel your wrong order within 24 hours, you will get a full refund. If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

    By Smile Aug 18, 2012 Was this answer helpful? (0) (0)

  • Can I pay extra for some sort of special delivery with speed?

    My prom is on July 5th and if I order this dress I am really scared that it won't come in time.. Could I get some sort of extra speed by paying more?

    By Caitlin Aug 15, 2016

    Reply(1)

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    Dear Caitlin,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    By Smile Jun 17, 2012 Was this answer helpful? (0) (0)

  • How much will shipping cost?

    How much will shipping to Ireland cost? and if I were to get a standard size how long will it take ?

    By Denise Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Denise,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    And we will need a tailoring period of 12-15 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :

    By Smile Jun 05, 2012 Was this answer helpful? (0) (0)

  • What colour is this dress in photo in relation to your colour chart please?

    Hi if I wanted to order this dress in the same colour as the photo, what colour is it on the colour chart? And I can also choice any other colour from the colour chart and have this made in that colour. Is this correct?

    By barbara Aug 15, 2016

    Reply(0)

    Please input your reply.

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