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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I haven't purchased this dress but its the perfect colour I need but can't find it in the colour cha

    I haven't purchased this dress but its the perfect colour I need but can't find it in the colour chart??

    By Rachel Jun 03, 2013

    The shown color in the picture is Fuchsia. You can find this option in the drop down menu. Thank you for shopping with us:)

    By Dale Jun 03, 2013 Was this answer helpful? (0) (0)

  • What color is the dress according to the color chart in the picture?

    I am thinking about buying this dress but I really want it to be the color in the image not a purple color which it says it will come as on the color chart. I saw another image of a girl wearing this dress after she had brought it from this site and it was the prefect color.

    By Jordan Mar 28, 2013

    The shown color in the picture is fuchsia. You can find this option in the drop down menu. Hope you enjoy shopping here with us:)

    By Dale Mar 28, 2013 Was this answer helpful? (0) (0)

  • If we pay extra money, will you modify the dress, take away or add something to it?

    for example, I would like a train and the dress doesn't have one

    also, I want the top part to be form fitting, not lose

    last, I don't like the extra sash of cloth in the front of the dress

    By Nelly Mar 19, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale Mar 19, 2013 Was this answer helpful? (0) (0)

  • If i order it and dont like it, can it be returned?

    if i ordered this dress then it arrived and i didnt like it, would it be possible to return? Expecially if i didnt get it custom made, just a general size 10 for example

    By Alex Feb 03, 2013

    As dresses here are made from scratch
    If the reason you want to return a dress is just that you don't like it .
    I am afraid it can't .
    As it cost so many work for the tailoring and processing .
    but as we have done this for more than 6 years, and have customers all over the world. we can ensure the high quality of the dresses, if it is not the same as it shows in the picture .
    you can ask for return or refunds

    By Phoebe Feb 04, 2013 Was this answer helpful? (0) (0)

  • Cancellation inquiry

    Hi I just ordered my dress and under 24 hours, I had to cancel it because I needed to change the measurements I had for the dress.

    I read that if the cancellation is under 24 hours, I get full refund. Am I correct? When will I be notified about the cancellation being approved and the full refund?

    I just made a new order on the same dress with the correct measurements. Thanks.

    By Jessica Aug 18, 2012

    Yes, if you require to cancel your wrong order within 24 hours, you will get a full refund. If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

    By Smile Aug 18, 2012 Was this answer helpful? (0) (0)

  • Can I pay extra for some sort of special delivery with speed?

    My prom is on July 5th and if I order this dress I am really scared that it won't come in time.. Could I get some sort of extra speed by paying more?

    By Caitlin Jun 16, 2012

    Dear Caitlin,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    By Smile Jun 17, 2012 Was this answer helpful? (0) (0)

  • How much will shipping cost?

    How much will shipping to Ireland cost? and if I were to get a standard size how long will it take ?

    By Denise Jun 05, 2012

    Dear Denise,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    And we will need a tailoring period of 12-15 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :)

    By Smile Jun 05, 2012 Was this answer helpful? (0) (0)

  • can this dress be made in knee length/shorter?

    I woud like this dress in knee length.

    By amber Apr 15, 2012

    Dear amber,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for knee-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

    By Smile Apr 16, 2012 Was this answer helpful? (0) (0)

  • a question

    Hi, I was looking at the reviews for this dress because I'm thinking about getting it for my formal later this year, but I found a picture of this dress in the reviews and was wondering if you make it because I can't find it anywhere. If you do make this dress, could you please give me the link to it's page?

    Thanks!

    #

    By Krystal Apr 15, 2012

    Dear Krystal,
    Unfortunately we can only offer the dresses that are currently shown on our models as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. Thanks for visiting LightInTheBox.com.

    By Smile Apr 16, 2012 Was this answer helpful? (0) (0)

  • If I ordered my dress on April 4 without custom sizing will it be in Salem, Oregon by April 28?

    I ordered my dress without custom sizing yesterday to Salem, Oregon, with expedited shipping that during checkout stated would be 3-5 business days, but when I went to the "knowledge page" expedited shipping for special occasion gowns was listed as 3-7 business days. Knowing I did not do custom sizing on my dress, will it get here sooner than if I had done custom sizing? This website has confused me a lot. Also, in my e-mail it says that the "shipping date" is april 23, is that when it should ship from China or when I should receive it? This is very important as I need it by April 28 and I may have made a mistake in ordering it if it won't arrive by that time.

    By Tara Apr 05, 2012

    Dear Tara,
    Please understand that as all our dresses(including the dresses in standard size) are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days (3-5 days for expedited shipping). We are sorry to say that if you ordered on April 4, there’s a risk it might not reach you by April 28 as you requested.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    By Smile Apr 05, 2012 Was this answer helpful? (0) (0)

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