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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • sizes

    are all the sizes in UK or USA sizes?

    By hussaina Aug 05, 2014

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping with us.

    By Bo Aug 06, 2014 Was this answer helpful? (0) (0)

  • i was wondering if this gown will be long enough on me i am about 6'2

    i am curious i am 6'2 and i want a gown that will sweep the floor is this possible with this gown

    By korrin May 27, 2014


    The length of the dress is made according to your hollow to floor size. Different sizes have different skirt length. As long as you order the correct hollow to floor size for this dress, it will fit as pictured in length. Thank you for shopping with us.

    By Bo May 27, 2014 Was this answer helpful? (0) (0)

  • Color Clarification

    Is it possible to order swatches of the color grape and regency. If not, which of your colors are closer to royal purple?

    Thanks so much!

    By Mychelle Dec 26, 2013

    You may order the swatch book on this link:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html

    Or refer to the color chart as follow:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us:)

    By Dale Dec 26, 2013 Was this answer helpful? (0) (0)

  • The long scarf that hangs down the back,

    could you shorten it to be the same length as the train on the dress?

    By Jami Dec 04, 2013

    You can shorten it by a local tailor when dress is delivered. Please kindly understand that we will make the dress as pictured. Thank you for shopping with us:)

    By Dale Dec 04, 2013 Was this answer helpful? (0) (0)

  • I would like to order this dress custom made . If I ordered it on Friday would it be here 11/12/13?

    If I didn't order custom would it be here sooner ?

    By Vanessa Oct 08, 2013

    For ruby size 2, 4 and 6, they are ready for sale. We will ship it out within 24 hours after you make a purchase.

    For other color or size, tailoring will take 7-9 business days. If you order now and pay for expedited shipping, it will arrive at you by 11/12/13.
    Hope you enjoy shopping here with us:)

    By Dale Oct 08, 2013 Was this answer helpful? (0) (0)

  • If I were to order my dress today 6/26 would it be here by 8/01?

    I am getting married and want to make sure that I have my wedding dress by the date.

    By Djuna Jun 25, 2013

    Yes, if you order by 6/26 and pay for expedited shipping, you'll receive it by August 1st. Hope you enjoy shopping here with us:)

    By Dale Jun 25, 2013 Was this answer helpful? (1) (0)

  • can this dress be altered by a local tailors if adjustments are needed?

    can this dress be altered by a local tailors if adjustments are needed?

    By sapphire May 16, 2013

    Yes, you can get this dress altered locally if any adjustment is needed. Thank you for shopping with us:)

    By Dale May 16, 2013 Was this answer helpful? (1) (0)

  • Would I be able to preview the dress in

    dark green, dark navy, and ink blue?

    By Color Apr 13, 2013

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Apr 15, 2013 Was this answer helpful? (0) (0)

  • What is the length of the train?

    If i get it custom made, how long will the train be approximately?thanks

    By em Apr 11, 2013

    No matter which size you choose, the train is about 50-55 cm long from the floor. Hope you enjoy shopping here with us:)

    By Dale Apr 11, 2013 Was this answer helpful? (1) (0)

  • Addition to the dress

    Hello, i was wondering if it's possible for you to add a small 1cm loop to the inside of the dress just so i can wear it on my finger to keep the train up. It is a very very minor addition and i would be buying the custom made one anyway so i will be paying extra for the dress. Please tell me if this is possible. It is not a big change to the dress, just a very small addition to it

    By help Apr 10, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. You can ask your local tailor to add the loop for you when you receive the dress. Hope you enjoy shopping here with us:)

    By Dale Apr 10, 2013 Was this answer helpful? (0) (0)

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