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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is the colour displayed pearl pink? Is grape or regency the dark purple?

    Do you measure the length with your shoes on?
    How much is the total cost with shipping to Australia?

    By Helen Costa Oct 31, 2011

    Reply(1)

    Please input your reply.

    Dear Helen Costa,
    Yes, the shown color is pearl pink. And yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.

    Also, the shipping cost to Australia depends on the shipping method you choose. If you choose Expedited Shipping (3 - 5 days), it will cost AU$ 20.61 (70% OFF); and if you choose Standard Shipping (6 - 8 days), it will be AU$ 21.96 (40% OFF).

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    By Smile Nov 01, 2011 Was this answer helpful? (0) (0)

  • How long will a custom dress take

    Hi just wandering if I ordered a dress custom fitted will I get it delivered by February 10

    By Robby thomasson Dec 31, 2015

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Please check if you could receive it on time.
    Thanks for your shopping with us.

    By Vivien Dec 31, 2015 Was this answer helpful? (0) (0)

  • IF I BUY TWO OF THIS 16 RUBY AND DARK NAVY WILL IT ARRIVE 5TH APRIL

    I Live in melbourne australia if i buy the two colours now will it arrive the 5th of april

    By ANON Mar 20, 2014

    Reply(1)

    Please input your reply.

    Tailoring time of ruby size 16 takes 18-25 business days. We are afraid it can't be delivered by April 5.
    Hope we could have the honor to serve you in the future.

    By Dale Mar 20, 2014 Was this answer helpful? (0) (0)

  • Question moved from review

    Hi LITB Team!

    I have a military ball that I have to go to in mid April and I am really interested in ordering this dress. This dress is so beautiful and it looks great in all of the posted clientele photos. However, I really want an emerald green dress and I noticed it is not one of your color/fabric selection. Is it possible to get this dress in an emerald color? I am willing to pay extra for your team to make it happen. Please let me know.

    By Joan Feb 02, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand that we are unable to customize colors which is not listed for the dress now.
    Thanks for your inquiry.

    By Dale Feb 03, 2014 Was this answer helpful? (0) (0)

  • If I order this dress today will I receive it before the 11th of August? (to Ireland)

    I live in Ireland and need the dress on the 11th but preferably before.

    By Maeve Jul 18, 2013

    Reply(1)

    Please input your reply.

    Tailoring will take 7-9 business days. If you order now and pay for expedited shipping, you may receive the order by 11th August.
    Hope you enjoy shopping here with us:)

    By Dale Jul 18, 2013 Was this answer helpful? (0) (0)

  • My measurements are bust 39, waist 35, hips 40. What size should I order? 16 or customize?

    I don't know if a size 16 will work or if it will be too big in the bust and hips. Would it be better to order a custom size? Also, if I order today, will I get it by May 20th?

    By Laurie Apr 27, 2013

    Reply(1)

    Please input your reply.

    In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hips and hollow to floor sizes for our tailor.

    This dress is made to order and we need a tailoring time of 10-13 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Apr 28, 2013 Was this answer helpful? (0) (0)

  • If I were to order this dress today, will I be able to recieve it before May 4th?

    I'm hoping to get this dress before the date of my senior prom.

    By Marinee Apr 07, 2013

    Reply(1)

    Please input your reply.

    We need 10-13 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by May 4th. Hope you enjoy shopping here with us:)

    By Dale Apr 07, 2013 Was this answer helpful? (0) (0)

  • I heard that there's a built in bra in the dress. My boobs are a 38C and i was wondering if the bra

    I heard that there's a built in bra in the dress. My boobs are a 38C and i was wondering if the bra actually helps lift the boobs or do would i need to go and buy special bra??

    By Atorres Apr 02, 2013

    Reply(1)

    Please input your reply.

    The built-in bra are two slides of pad. It may not give too much support. You can wear your own bra with this dress. Thank you for shopping with us:)

    By Dale Apr 02, 2013 Was this answer helpful? (0) (0)

  • I'm unsure of whether to go for a size 6 or 8 (I don't want to get it custom measured). Advice?

    My measurements are (in inches):
    Bust - 34
    Waist - 27 1/2
    Hips - 38

    Does it matter if the hips are 1/4 of an inch too small if i went for a size 6? Or should I get an 8?
    Thanks :-)

    By amy Mar 30, 2013

    Reply(1)

    Please input your reply.

    Suggest you go with the bigger size. It is always easier to alter it to a smaller size than to a bigger size.
    Thank you for shopping with us:)

    By Smile Mar 31, 2013 Was this answer helpful? (0) (0)

  • Is this dress' fabric is plain chiffon or velvet chiffon?

    I just want to know because the colors vary incredibly between each fabric

    By Chelsea Mar 26, 2013

    Reply(1)

    Please input your reply.

    The fabric of this dress is plain chiffon (100% polyester). Thank you for shopping with us:)

    By Dale Mar 26, 2013 Was this answer helpful? (0) (0)

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