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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is there any recording facility internal or external? or can you suggest a model that has

    all features
    night vision
    motion detection
    email alert
    recording at least for few days

    By Joseph vilvaraj Feb 21, 2014

    This camera meet your requirements for these features. You can connect it to a computer to save the footage for a few days. Thank you for shopping with us.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Is there an easy way to activate and deactivate the motion sensing alarm?

    I would like to put this camera in my office and use it as a security device (motion detection) when I am not in the office.

    Simply, I would like to "arm" the device when I leave and "disarm" when I arrive. Is there an easy way to control this?

    Also, if my wifi requires a web browser based login is this something the camera will be able to connect to?


    By Jeff Aug 12, 2013

    1. The motion detection could be activated easily when you need it.
    2. This camera is able to connect to your wifi.
    Hope you enjoy shopping here with us:)

    By Dale Aug 12, 2013 Was this answer helpful? (0) (0)

  • how far from a wireless router can this work need in garden shed 100 m away

    need tilt and pan
    your advice please

    By partridge Jul 28, 2013

    The suggested distance between the router and the camera is no more than 15m.
    Thank you for shopping with us:)

    By Dale Jul 28, 2013 Was this answer helpful? (1) (0)

  • Remote Pan Tilt of camera.

    Is anything else needed to pan and tilt this camera via remote and is is done through a web browser or some other software?

    By Steve Jul 27, 2013

    It can be controlled via internet to pan or tilt. This can be done through a web browser.
    Hope you enjoy shopping here with us:)

    By Dale Jul 29, 2013 Was this answer helpful? (0) (0)

  • Network or wireless

    As a network cable is included in this box does this camera need to be wired to the router? Also, how long is the mains adaptor cable?

    By Dave Jul 08, 2013

    This camera can get access to internet by either wifi or RJ-45 10/100Mb self-adaptable Ethernet slot. The internet cable is 1.5m long. The power adapter cable is 1.2m long. Thank you for shopping with us:)

    By Dale Jul 08, 2013 Was this answer helpful? (0) (0)

  • Is this compatable with Windows 8 ?

    How well does this work with WINDOWS 8

    By Raykay Jun 26, 2013

    Sorry, it is not compatible with Windows 8. Thank you for shopping with us:)

    By Dale Jun 26, 2013 Was this answer helpful? (0) (0)

  • sound function question

    Will i be able to listen as well as view on this camera by mobile phone, i noticed you have a microphone however i noticed on the pictures there is a plug in for 2 way audi output where does this go to? also where does the alam cables go too i thought this wuld work wirelessly to my router and then out to the internet.

    By dean May 26, 2013

    Yes, you can listen as well as vie on this camera by your smartphone. The two-way output is for connection with the outer box. The detailed user manual will be included for your reference in the box. Thank you for shopping with us:)

    By Dale May 26, 2013 Was this answer helpful? (0) (0)

  • Does this camera have memory ?

    Is there a camera with a memory to record automatically?

    By Carlos salamanc May 23, 2013

    Please kindly note that for IP cameras, they don't have memory. You can connect them to your PC to save the recording or view the recording online via internet. This camera does have motion detection function and can record automatically. Please feel free to ask if you have further questions.:)

    By Dale May 23, 2013 Was this answer helpful? (0) (0)

  • Use of my camera and lighting conditions

    I set my camera to focus on a window in my front door.
    The window area shown on the control panel is too bright to view anyone that comes to my door.
    The camera is at a lower level than the window and so I have used the tilt control upwards.
    Is that a problem or is it some light balancing effect from the camera lens ?
    Any suggestions on how I can get a clear display of my window area please ?

    By keith yardley May 16, 2013

    Thank you for your inquiry. This camera does support tilt 90 degree vertically. But it doesn't have this light balance function. Please feel free to ask if you have further questions.:)

    By Dale May 16, 2013 Was this answer helpful? (0) (0)

  • Do I need a Windows based computer to set up this camera or change settings?

    I use Apple computers, and want to be sure this will be compatible. I see it connects directly to the router, but if I need to update firmware or change settings does the unit need to be connected to a computer, or can all settings and updates be done via router and iPhone controls?

    Also, can I select my own DNS name or is it assigned by the device?

    Thanks for the help.

    By Sck May 02, 2013

    This camera supports operation system of Microsoft Windows 7, Microsoft Windows XP, Microsoft Windows ME, Microsoft Windows Vista, Microsoft Windows 2000, Microsoft Windows 98. Sorry that it can't work with apple OS. If you want to change the setting, this item needs to be connected with the computer. The DNS is assigned by the device, you can't select your own DNS name. Thank you for shopping with us:)

    By Dale May 02, 2013 Was this answer helpful? (0) (0)


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