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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Are the draperies fade proof because they are room darkening?

    I have a lot of sun coming in that window and would be very subject to fading.

    By Judy Baldwin Jun 01, 2013

    This curtain is not fade proof. Thank you for shopping with us:)

    By Dale Jun 03, 2013 Was this answer helpful? (0) (0)

  • Is the back of this curtain the same color as the front? Can I get them lined if needed?

    I am also concerned about color. I am looking for a deep dark brown. One of the pictures looks dark, another looks closer to tan.

    By Tania May 07, 2013

    Please refer to the fifth picture to have a view of the back of this curtain. Please kindly understand it that we can't customize this curtain with lining. It is available in two colors. The shown color in first picture is brown and second picture is grey. Please check if the brown one can meet your satisfaction. Thank you for shopping with us:)

    By Dale May 07, 2013 Was this answer helpful? (0) (0)

  • Is this a Blackout Curtain?

    The previous Product Title said: BlackOut Curtain, today the BlackOut word disappeared from the title.

    Is a BlackOut Curtain the one I'll get? Otherwise I have to cancel the order.

    By Roberto Apr 29, 2013

    This curtain will block the light well, but not 100% blackout. If you want to cancel or change your order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 29, 2013 Was this answer helpful? (0) (0)

  • What is the dimension of the grommets?

    My curtain rods are 1 5/8". Does that work with the grommets?

    By Linda Sep 05, 2012

    Thank you for your question. The diameter of the grommets is 4.5cm. Hope you like it. :)

    By Smile Sep 06, 2012 Was this answer helpful? (0) (0)

  • brown curtains

    I ordered these on the 18 0f Aug with a with of 114 inches I was wondering if they could make them wider and bill me the differance or is it too late to do that?

    By bunny Aug 21, 2012

    In your case, you need to contact our Customer Service in your account who is in charge of your order processing and shipment.
    Here are the steps:
    1.Please click my orders after you log in your account with us. And click the order number or view details you need to help with
    2. Then at the order details page, you will find a link in red, saying "ask about customs duties" with a yellow "?" mark just above the green bar.
    3. Please click on the link and fill in the message box with your concerns in detail about your order there.
    4. After you finish writing, please click the Next button below and then confirm and submit your ticket.
    You will get a ticket ID later for you to track in My Tickets in your account. Our customer service will and must look into your case and reply you within 1 working day.

    By Smile Aug 21, 2012 Was this answer helpful? (1) (0)

  • color of curtains

    are these curtains dark dark brown I need some that are dark brown like oil rubbed bronse fixtures if they are not could you show me some that are,thanks

    By bunny Aug 13, 2012

    Yes, it is dark brown and the actual color of the curtain is exactly the same as the picture shows.
    Hope you enjoy your shopping here:)

    By Smile Aug 14, 2012 Was this answer helpful? (1) (0)

  • The 100 inch panel x 96 inches, when ordered they are in pairs right?

    can you send a swatch? If not, please tell me the fiber content of this fabric and the lining says grey blockout, is this correct and the only choice of lining color available?

    By Susan Aug 12, 2012

    Thank you for your inquiry. I am sorry but we can't send you a swatch. The fabric is 100% Polyester. You may choose this curtain in black and grey. And I am afraid the lining is not included in this product.

    By Smile Aug 14, 2012 Was this answer helpful? (0) (0)

  • Just wondering if you could send me a picture of the grey? Not sure if its light/dark, etc

    Just wondering if you could send me a picture of the grey? Not sure if its light/dark, etc

    By Jen Aug 10, 2012

    You can click the small picture just below of the item picture to have a look at. Hope you enjoy shopping here.

    By Smile Aug 12, 2012 Was this answer helpful? (0) (0)

  • Hi, what color are the grommets and what is their diameter?

    I ordered 200"w x 194"length. Thanks.

    By grommets Jul 24, 2012

    Dear Grommets,
    Color: Brown, Grey. we have many curtain size for your choice. Hope you enjoy shopping here!:)

    By Smile Jul 26, 2012 Was this answer helpful? (1) (0)

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