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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • What is the distance between the 2 installation holes?

    I need to know because this will have to cover existing holes. Thanks!

    By Bruria Apr 24, 2013

    The installation distance between the two holes is 15cm and this distance can't be changed. Please feel free to ask if you have further questions.:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • What's the min pressure for this tap?


    By Darren Mar 20, 2013

    The min pressure for this tap to work is 0.3MPa. Hope you enjoy shopping here with us:)

    By Dale Mar 20, 2013 Was this answer helpful? (0) (0)

  • Distance of Pipe

    I bought this faucet but I need live the pipe in the wall ready to receive, but I dont know the correct distance of it. Could you send me, please? Thank

    By Valeria Feb 21, 2013

    Thank you for your inquiry.
    The distance of the pipe is 1/2inch G
    Hope enjoy your shopping with us.

    By Alison Feb 21, 2013 Was this answer helpful? (0) (0)

  • Does this faucet meet US standards?

    Does it have any lead in it and what country is it made in...thanks

    By lou Aug 11, 2012

    It's made in China, to meet US standards, you need to buy a bushing: http://www.lightinthebox.com/A-Pair-of-Pipe-Reducing-Bushings--G1-2--Male-x-G3-8--Female-0599-QH1001-_p162400.html. Hope you enjoy shopping on our website.

    By Smile Aug 12, 2012 Was this answer helpful? (0) (0)

  • tap attachment

    Hi, i have purchased this tap, and was wondering if it was possible to purchase the hose attachment? love the product and would love the matching attachment!

    Kind Regards

    By Nedeljka Bozic Jul 24, 2012

    Dear Nedeljka Bozic,
    We are very glad that you love this tap ,but we are sorry for that we do not have the hose attachment.Maybe you can find it in the local market.Thank you for shopping with us :)

    By Smile Jul 24, 2012 Was this answer helpful? (0) (0)

  • question about size of taps

    HI there,

    I wanted to know the size of the taps please?
    I am after 150mm, can you help please?

    Thank you


    By Kate Hill Jun 11, 2012

    Dear Kate,
    The width of the spout is 9cm. Thank you for shopping with us:)

    By Smile Jun 11, 2012 Was this answer helpful? (0) (2)

  • hI there i just wanted to know how wide the tap is please? Thanks Kate

    HI there,
    I was after the size of the taps please, the width, i'm after 150mm

    # #

    By kate hill Jun 11, 2012

    Dear Kate,
    The width of the spout is 9 cm.
    Thank you for shopping with us:)

    By Smile Jun 11, 2012 Was this answer helpful? (0) (2)

  • hello, i am building a complete new house and will need all kinds of thinks, as faucets, etc. I've j

    I have just seen this site and became very interested, but i am not sure how to handle it.
    For instance, how much would be the freight costs, for the example of this " Contemporary Waterfall Tub Faucet" , will i need any internal valve, etc? How much time would it take to reveive it in Brazil? Any problems with the customs are possible? I would appreciate very much your quick reply.

    By marcio Jun 10, 2012

    Dear Marcio,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:

    By Smile Jun 10, 2012 Was this answer helpful? (0) (0)

  • Does the product come with the extra tube to attach to the handheld shower?

    There is a hose displayed in the image - but is this included? Otherwise what is this hose called - I cannot find such an item on your site. I would then need to pick a handheld shower - of which there are many, but no hose...
    Thank you

    By Nicole Jan 08, 2012

    Dear Nicole,
    This faucet includes hose for installation. Besides, you may order one handheld shower from the following link:
    Thank you for shopping with us:)

    By Smile Jan 10, 2012 Was this answer helpful? (0) (1)


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