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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Colours

    I notice this dress used to be available in a range of colours, can you tell me when it will be available in other colours. I want it in royal blue.

    By Lil Apr 25, 2015

    Reply(1)

    Please input your reply.

    Only the options on drop down list are available for this dress now. Other colors can't be customized.
    Please feel free to ask if you have further questions.

    By Vivien Apr 26, 2015 Was this answer helpful? (0) (0)

  • My preferred colour

    Hi

    I am interested in this dress, however the pictures that have been provided are of only one colour. Is there any possibility that i could be sent a picture of my preferred colour?

    Thank you.

    By Robyn Nov 18, 2013

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thank you for shopping with us:

    By Smile Nov 18, 2013 Was this answer helpful? (0) (0)

  • Is this dress available in Ink Blue?

    Is this dress available in Ink Blue?

    By Kylie Sep 21, 2013

    Reply(1)

    Please input your reply.

    Ink blue color is not available for it due to the design. Only the listed colors could be made now. Thank you for shopping with us:

    By Dale Sep 22, 2013 Was this answer helpful? (0) (0)

  • DURATION TIME

    IF I WANT TO ORDER THE DRESS TODAY WHEN I RECEIVE IT IN LEBANON DURATION TIME FROM THE MOMENT OF ORDER TO THE ARIIVAL
    HOW MUCH WILL COST THE SHIPMENT TO LEBANON AND BY WHICH COMANY DHL, ARAMEX, FEDEX, ETC..
    REGARDS

    By HANAN Jul 24, 2013

    Reply(1)

    Please input your reply.

    After your payment is confirmed, tailoring will take 7-9 business days. For expedited shipping, delivery time will take 3-5 business days. Expedited carriers could be DHL, UPS or Fedex.
    Hope you enjoy shopping here with us:

    By Dale Jul 24, 2013 Was this answer helpful? (0) (0)

  • what is your return policy? is there free shipping on any of the items?

    love many of your dresses but want know return policy

    By jeanette Jul 09, 2013

    Reply(1)

    Please input your reply.

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html

    If you need any help concerning the purchasing procedure, please contact us via live chat on the upper right corner of web page. Our sales people will give you professional help. Thank you for shopping with us:

    By Dale Jul 09, 2013 Was this answer helpful? (0) (0)

  • would it be possible to get sent a swatch of material?

    i really like this dress but would like to see what it looks like in the colour ink blue, but it is difficult to tell what the colour is really like on a computer screen, so i was wondering would be possible for a swatch of fabric to be sent to me?

    By emily.currie May 26, 2013

    Reply(1)

    Please input your reply.

    Yes, we do have the fabric swatch for this dress. Please refer to the following link to order the color you need. The fabric of this dress is chiffon.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Fabric-by-the-1-2-Yard_p89119.html
    Thank you for shopping with us:

    By Dale May 26, 2013 Was this answer helpful? (0) (0)

  • information about the colour

    Please tell me if I order this dress in dark green what colour will be the sequin belt?

    By Andreea May 16, 2013

    Reply(1)

    Please input your reply.

    Please be noted that the bigger crystal will be as pictured no matter which color you choose for the dress. But the small beading will match the dress color. Hope you enjoy shopping here with us:

    By Dale May 16, 2013 Was this answer helpful? (0) (0)

  • Hello! I wanted to ask that do you think I will be able to receive it before June 6, 2013?

    Hello! I wanted to ask that if I order this dress within day or two from today, do you think I will be able to receive it before June 6, 2013?

    By AA May 12, 2013

    Reply(1)

    Please input your reply.

    We need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 6th June. Hope you enjoy shopping here with us:

    By Dale May 12, 2013 Was this answer helpful? (0) (0)

  • Is this dress subject to UK import duty and taxes?

    Do you have any idea of the amount in question?

    By Roxy O'D May 07, 2013

    Reply(1)

    Please input your reply.

    We now are offering a service to charge the import duty for customers in UK on dresses. If you only order this dress, when proceed to check out and place the order, you can see the duty charged in the total amount. In this case, you won't have to pay for the import duties anymore when you receive the dress. This service will help you save money.

    By Dale May 07, 2013 Was this answer helpful? (0) (0)

  • I am enquiring about delivery dates?

    Hi, if I ordered this dress within the next couple of days would it have arrived by June 3rd 2013?

    By Jane May 02, 2013

    Reply(1)

    Please input your reply.

    We need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by the end of May. Hope you enjoy shopping here with us:

    By Dale May 02, 2013 Was this answer helpful? (0) (0)

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