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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Question moved from review

    I would like to order this dress, it is free shipping, why they recnen 27 francs it? Thank you, Silvia Kolly

    By Kolly Markus Jul 03, 2015

    This item is not available for free shipping service.
    The shown price and the shipping fee on the order page are actual.
    Please feel free to ask if you have further questions.

    By Vivien Jul 05, 2015 Was this answer helpful? (0) (0)

  • Do you have a color samples somewhere to look?

    Do you have color samples on your site, so I would have a better understandig what color to choose?
    Thank you.

    By Olga Jul 31, 2014

    Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Please feel free to ask if you have further questions.

    By Bo Jul 31, 2014 Was this answer helpful? (1) (0)

  • when will dress arrive if ordered today

    If I order this dress today will it arrive before March 15?

    By Rochelle Feb 21, 2014

    Tailoring Time: 15-17 business days
    Sorry it won't arrive at you by March 15. Thanks for your inquiry.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Can I order this dress in a 16W?

    The dress size says 16 but looking at the measurements I would need a 16W

    By Rochelle Feb 21, 2014

    Size 16W is not available. In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor. Hope you enjoy shopping here with us.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Will it arrive before 1st march?

    If I order dress today will it arrive in uk before 1st march? I'm doing custom fit? Thanks

    By Kerry Jan 27, 2014

    Tailoring time will take 15-17 business days. If you order now and pay for expedited shipping, it may arrive on March 1.
    Thank you for shopping with us.

    By Dale Jan 27, 2014 Was this answer helpful? (0) (0)

  • Do you have pictures in other colors, besides the samples? Wondering how it looks in royal blue?

    Also, I need it for an event on Nov 2 and I want to custom order it. The site says 7-9 days for tailoring but I saw another comment that said 13-15. Which is correct? Thanks!

    By Kelley Oct 09, 2013

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you.

    The tailoring time of this dress in custom measurements takes 7-9 business days. If you order now and pay for expedited shipping, you may receive the order by Nov 2nd. Hope you enjoy shopping here with us:)

    By Dale Oct 09, 2013 Was this answer helpful? (0) (0)

  • I would normally be a size 10-12 UK. Im just wondering is it small fitting?

    Im not sure what size to order? Are the sizes online USA sizes?

    By Rachel Jun 20, 2013

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By Dale Jun 20, 2013 Was this answer helpful? (0) (0)

  • Hi I have a wedding in ireland 26th April, if i order today will i have it one time?

    I will be travelling to ireland on the 24th but i currently reside in the UK. Would it be better to have it shipped to ireland or to the UK where i am living at the minute. I have addresses in both countries and i just want to make sure i will have it on time! Thanks

    By Elaine Mar 25, 2013

    We need 13-15 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 26th April. We suggest you ship the Ireland to save further hassle. Hope you enjoy shopping here with us:)

    By Dale Mar 25, 2013 Was this answer helpful? (0) (0)

  • hello,

    hi,
    buy this dress i will sew up the split myself, but if i sew it up will my bridesmaids still be able to walk in it? how long is the bottom hem around your feet?

    By Renee Mar 22, 2013

    Please be kindly noted that it is not suggested to sew up the split of the dress.
    Thank you for shopping with us:)

    By Smile Mar 24, 2013 Was this answer helpful? (0) (0)

  • If I ordered the dress by March 25, 2013, will that allow enough time to receive by April 10th?

    I also viewed your color chart. Is the color ruby close to red, or is it possible to obtain the garment in red? The event I am attending and would like this dress for is very specific about all garment being red. I look forward to your reply. Thank you.

    By Vic T Mar 21, 2013

    Yes, the ruby color in our size chart is red for this dress. This dress is made to order and we need a tailoring time of 13-15 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Mar 21, 2013 Was this answer helpful? (0) (0)

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