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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • New Custom measurements

    I was asked to re measure myself as my measurements I gave did not fit. I just wanted to know if you did receive my New measurements? Thank you.

    By CynthiaS. Apr 07, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks a lot for shopping with us.
    Please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By ana_remote Apr 08, 2016 Was this answer helpful? (0) (0)

  • How long does shipping take

    Hi! I was wondering how long it would be before I would get this dress if I have it tailored to my measurements?

    I live in North Dakota US

    By Sarah Apr 01, 2016

    Reply(1)

    Please input your reply.

    1. This is a Made-to-Order item, take 7-9 business days to be process.
    2. Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By ana_remote Apr 02, 2016 Was this answer helpful? (0) (0)

  • Shipping time for custom size

    Hi, I was wonder how long it would take to get this dress in white if I have it tailored to my measurements? Thank you!

    By Sarah Apr 01, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks a lot for shopping with us. The Total Delivery Time consists of both the processing time and the shipping time.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By ana_remote Apr 01, 2016 Was this answer helpful? (0) (0)

  • Delivery time

    If i order this dress today. When will i get it. I live in new jersey USA

    By Marie Dec 02, 2015

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    By Vivien Dec 02, 2015 Was this answer helpful? (0) (0)

  • lace straps and adding a shawl to dress

    To whom it may concern,

    could you please tell if this dress:- http://www.lightinthebox.com/Sheath-Column-Strapless-Floor-length-Lace-And-Satin-Mother-of-the-Bride-Dress-With-A-Wrap_p403431.html

    can have lace straps pleated and instead of a jacket - a satin shawl/wrap? http://www.lightinthebox.com/nice-sleeveless-tulle-evening-wedding-shawl-more-colors_p760677.html

    thanks.

    Regards,
    Shirley.

    By shirley Sep 21, 2015

    Reply(1)

    Please input your reply.

    Please kindly understand that the wrap details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Fiona Sep 21, 2015 Was this answer helpful? (0) (0)

  • I am looking for a dress for a play. If this does NOT fit the actress can it be returned?

    Please show me this dress in orange.

    By Diane Aug 12, 2015

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here with us.

    By Madeline Aug 13, 2015 Was this answer helpful? (0) (0)

  • view the various colors of the gowns

    I can view the various colors, but it does not change the color on the model. How can I view the different colors of the evening gowns, after I click on the color?

    By Nina Pirkl Jul 07, 2015

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you.
    Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Please feel free to ask if you have further questions.

    By Fiona Jul 07, 2015 Was this answer helpful? (0) (0)

  • Swatches

    Do you have a swatch chart I could look at to pick the color of the dress I would like to order! Thank you!

    By Kim Jun 02, 2015

    Reply(1)

    Please input your reply.

    Here is the link of the fabric swatch:
    http://www.lightinthebox.com/satin-chiffon-taffeta-organza-stretch-satin-swatch_p2635173.html
    Thank you for shopping with us.

    By Madeline Jun 03, 2015 Was this answer helpful? (0) (0)

  • Does this dress come with the jacket showen

    Do this dress comes with the jacket showen in the picture

    By Rose Apr 15, 2015

    Reply(1)

    Please input your reply.

    Yes, the wrap is included in the price.
    Thank you for shopping with us.

    By Dale Apr 16, 2015 Was this answer helpful? (0) (0)

  • Sleeve

    I would like to have the dress with full lenght of sleeve, not 3/4. is it possible?

    By Rina Apr 09, 2015

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Vivien Apr 09, 2015 Was this answer helpful? (0) (0)

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