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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • the color pool

    looks orange, looking for orange shoes

    By linda kendall Sep 25, 2013

    The pool color is of blue shade. Shown color in the picture is ruby. Hope you enjoy shopping here with us:)

    By Dale Sep 25, 2013 Was this answer helpful? (0) (0)

  • Is it possible to have a pair customized to fit my wide feet?

    I am a 8C in the United States. What is that in double numbers?

    By Cindi Aug 23, 2013

    Please be kindly noted that you need to choose your size according to the size chart above.
    It cannot be customized.
    Thank you for shopping with us:)

    By Smile Aug 25, 2013 Was this answer helpful? (0) (0)

  • Where could i see other colors?

    Hello.Where can I see other colors of this shoes.I saw you have also black, pool and beige and it's available for order.So, I relaized you have it on stock, and I would like to see pictures.If it's possible, send it to my mail.Thanks!

    By sabina May 01, 2013

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thank you for shopping with us:)

    By Dale May 01, 2013 Was this answer helpful? (0) (0)

  • Is there anywhere i can view the other colours available? i am interested in gold or beige?

    at one point is says beige is an option but later on it says it is gold? i would like to see photos if possible.

    By sam Apr 20, 2013

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused.
    Thank you for shopping with us:)

    By Smile Apr 21, 2013 Was this answer helpful? (0) (0)

  • I've just found these shoes but need them for a wedding in Poland in a few weeks time.

    How long would it take to deliver them to Poland, Warsaw? Would it take less to deliver them to London?

    Hope to hear from you soon.
    Thank you, B

    By shipping time Apr 16, 2013

    Processing time is the same all over the world. But shipping time may differ a little which depends on the carrier's service. We need 7-9 business days to process the order once your payment is confirmed. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • sole description

    Are the soles of this dance shoe suede? If not, what is the material and does the shoe come with the option to be suede?

    By Stephanie Apr 15, 2013

    The outsole material is not suede, it is leather. Please kindly understand that the material of these shoes can't be customized. Thank you for shopping with us:)

    By Dale Apr 15, 2013 Was this answer helpful? (0) (0)

  • If my foot is 10.2 inches long and I'm normally an 8.5-9 in American street shoes does 41 seem right

    Also, I'm traveling Europe right now, if I buy this shoe as pictured in my size is that considered custom... If not, how long will it take to reach London, uk once purchased?
    Thank you

    By Loriel Apr 13, 2013

    Please be kindly noted that you need to choose the size according to the size chart by your foot length and girth.
    This item is customized item. We will need a tailoring period of 7-9 working days and shipping time of 3-8 days.
    Thank you for shopping with us:)

    By Smile Apr 15, 2013 Was this answer helpful? (0) (0)

  • In the heel type the options given are numbers...

    how can i know what every number means to choose ththe right one for me?

    By Maria Apr 09, 2013

    Please kindly understand that only the options in the drop down menu can be made for these shoes now. Please refer to the following link about the details of different heel types:
    http://www.lightinthebox.com/html/Dance_Shoes.html?tab=1
    Thank you for shopping with us. :)

    By Dale Apr 09, 2013 Was this answer helpful? (1) (0)

  • how to order what size and heel

    If my foot width is 22.86 cm (9") and girth is 8.89 cm(3.5") what size do I get? My US heel size is 6.5 usually. Also if I get the heel 1990 which you said is popular for this shoe does that match the red color? That is a little under 3" correct?

    By sara Mar 05, 2013

    Sorry, according to your measurements, our sizes may not fit you well. :( We don't have 1990 for the heel type. But if you are referring to 1999, it's 2.75inch in height. You can choose the ruby color if you want red color. Thank you for shopping with us:)

    By Dale Mar 05, 2013 Was this answer helpful? (0) (0)

  • Is ruby the color shown in the photo?

    Is the sample shoe shown in Ruby and is that the 027 heel?

    By Annie Feb 06, 2013

    Please be kindly noted that shown color is ruby and heel is 99280.
    Thank you for shopping with us:)

    By Smile Feb 06, 2013 Was this answer helpful? (0) (0)

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