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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • SD card

    How to install SD card, no visible slot nor instructions.

    By ramikorkko Dec 17, 2015

    Reply(1)

    Please input your reply.

    This item doesn't support SD card.
    Please feel free to ask if you have further questions.

    By Madeline Dec 17, 2015 Was this answer helpful? (0) (0)

  • Varifocal lens.

    Can I order the camera with varifocal lens?

    By PANAGIOTIS Dec 16, 2015

    Reply(1)

    Please input your reply.

    Sorry this camera does not have Varifocal lens.
    We will improve our service in the future to provide more products for you.
    Thank you for shopping with us.

    By LITB CS Dec 16, 2015 Was this answer helpful? (0) (0)

  • easyn waterproog ptz win 960 ip camera with 3x digital zoom and night vision

    Dear sir

    i want to kniw if this is shipping free to israel

    thanks
    beni

    By beni sassoon Nov 28, 2015

    Reply(1)

    Please input your reply.

    This item is not available for free shipping service.
    Thanks for your inquiry.

    By Madeline Nov 30, 2015 Was this answer helpful? (0) (0)

  • i am interested in Easyn waterproof ptz wifi 960 ip camera with 3x digital zoom and night vision is

    i am interested in Easyn waterproof ptz wifi 960 ip camera with 3x digital zoom and night vision

    is it shipping free to israel
    and can it be paied through paypal account

    waiting for reply fast

    regards
    beni

    By beni sassoon Nov 27, 2015

    Reply(1)

    Please input your reply.

    1. This item is not available for free shipping service.
    2. We offer 4 types of payment methods. Please check out details on this link:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&pg=kb.page&chapter=8&id=15
    Thank you for shopping with us.

    By Madeline Nov 30, 2015 Was this answer helpful? (0) (0)

  • What will happen if the outside temperature drop below -10deg?

    Is the camera will work if the outside temperature drop below -10deg?
    Is the camera record all the time or just in case of motion?

    By Moh Oct 11, 2015

    Reply(1)

    Please input your reply.

    Please be informed that the cover is transparent.
    Please feel free to ask if you have further questions.

    By Madeline Oct 12, 2015 Was this answer helpful? (0) (0)

  • Do have the housing and camera inside both in BLACK color?

    See attached photo with black housing and black camera.

    #

    By Hanai Oct 11, 2015

    Reply(1)

    Please input your reply.

    Please be informed that the cover is transparent.
    Please feel free to ask if you have further questions.

    By Madeline Oct 12, 2015 Was this answer helpful? (0) (0)

  • Can I use this in japan.

    I want to use this camera in japan.
    What kind of adapter can I choose?

    By Aki Oct 10, 2015

    Reply(1)

    Please input your reply.

    Dear customer, please check the adapter type in your country.
    And then select the correct power adapter type in the drop down menu for your order.
    Thank you for shopping with us.

    By Fiona Oct 11, 2015 Was this answer helpful? (0) (0)

  • Does it have P2P function

    Does it have a P2P function.
    Staat niet beschreven in de handleiding.

    By Hennie Jul 16, 2015

    Reply(1)

    Please input your reply.

    Yes, this camera supports P2P function.
    Please feel free to ask if you have further questions.

    By Vivien Jul 16, 2015 Was this answer helpful? (0) (0)

  • WINDOWS SOFTWARE CAMERA VIEWER

    Since this obviously does not come with a software CD, where can I get the software to use on my WINDOWS PC? Is there a download link for the software? Is 3rd party vendor, like BLUE IRIS camera management able to allow me to access all the features of this camera?

    By Richard May 19, 2015

    Reply(1)

    Please input your reply.

    1. Please be informed that this camera works with Microsoft Windows 98, Microsoft Windows ME, Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7(32bit) operating system.
    2. You can find a QR code at the bottom of this camera. After scanning the QR code, you can download the App.
    3. This camera comes with a manual. You can find detailed information for this camera in the manual.
    Please feel free to ask if you have further questions.

    By Vivien May 20, 2015 Was this answer helpful? (0) (0)

  • Sound Recording and SD CARD

    The description indicates this has a capability of SD card recording. I assume you have to remove the dome assembly to be able to access the card port to change the card, so does this description prove accurate in product details? Also, the description indicates built in microphone and speakers, is that accurate or true? I noticed on other sites, they claim there are no speaker or microphone built in, why? Are there several versions or models of this BLACK CAMERA out there?

    By Richard May 19, 2015

    Reply(1)

    Please input your reply.

    Sorry for the inconvenience caused.
    We need to contact with our supplier to confirm it.
    We will get back to you as soon as possible. Please kindly understand it.
    As soon as we get an answer, we will send you a message.

    By Vivien May 20, 2015 Was this answer helpful? (0) (0)

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