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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • I have been trying to place an order several times and it keeps telling me my card is declined.

    I need thses items and am very disappointed to i can not get thru on the order.

    by Susan Feb 03, 2017

    Reply(1)

    Please input your reply.

    We are sorry you were unable to pay for this order. We placed a test order to check the payment system and verified there is no problem on our end. We recommend you check with your bank for more information about the information below:

    Your payment failed due to one or more of the following reasons:
    1 Incorrect or incomplete card/account information
    2 Inadequate credit or account balance
    3 Your card is not set up for international online payments
    4 The maximum online payment limit is set too low
    5 Technical problem with the payment system

    We suggest you to:
    1 double check your card/account information to make sure it is correct
    2 use a different card or payment method
    3 contact your bank/service provider to enable related functions e.g. international online payments

    If you are still unable to pay for the order, please provide us with a screenshot of the page where the error appears if any so that we can investigate the problem further.

    We hope this problem will be resolved soon .

    by Ana Feb 03, 2017 Was this answer helpful? (0) (0)

  • Choosing proper size

    My daughter's measurements are as follows:
    Height - 64 inches
    Bust - 31.5 inches
    Waist - 25 inches
    Hips - 35 inches

    These measurements fall between ladies small and medium. Can you advise us the best size to choose?

    Thank you.

    by Ann Aug 15, 2016

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    by Madeline Feb 15, 2016 Was this answer helpful? (0) (0)

  • I was wondering if this dress was available without the sequins?

    Also it only shows a front view. I was wondering how low the back was? If you would be able to wear a bra.

    by Lori Hanley Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    by Haley Mar 08, 2015 Was this answer helpful? (0) (0)

  • skating dress sizes

    is the sizes 6 8 10 12 the childs age or adult size I cant seem to find a size chart thanks

    by tracey Aug 15, 2016

    Reply(1)

    Please input your reply.

    The size 6,8,10,12 are children's sizes. Please refer to the following size chart to choose the correct size for your daughter:
    https://www.lightinthebox.com/download/983ea389-1aa8-44d5-b96c-a363c8b4f472
    Thank you for shopping with us.

    by Haley Feb 26, 2015 Was this answer helpful? (0) (0)

  • I am looking to order this dress for my daughter but am unsure what size?

    When looking at the sizes offered for this skating dress, I am confused as to whether the 6,8,10,12,14,16 are children's sizes or Women's sizes and for that matter what are the s,m,l,xl.
    So my question would be which sizes are women's?
    Also, where would I find a size chart for these dresses?
    Your return policy on this dress? If it comes in and we don't like it or it doesn't fit properly?

    by Christine Aug 15, 2016

    Reply(1)

    Please input your reply.

    The size 6,8,10,12,14,16 are children's sizes. Please refer to the following size chart to choose the correct size for your daughter:
    https://www.lightinthebox.com/download/983ea389-1aa8-44d5-b96c-a363c8b4f472
    Thank you for shopping with us.

    by Dale Jan 18, 2015 Was this answer helpful? (0) (0)

  • If my 16yr old daughter is a size adult xs what size would she order

    please advise which size I would order if my daughter is 16yrs old and adult xs

    by Kiana Fletcher Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry for inconvenience caused. Please refer to the following size chart to choose the correct size for your daughter:
    https://www.lightinthebox.com/download/983ea389-1aa8-44d5-b96c-a363c8b4f472
    Thank you for shopping with us:

    by Dale May 07, 2013 Was this answer helpful? (0) (0)

  • shipping

    My daughter need a dress on December 10th.
    That day is a competition day.
    If I order the dress today, how long will it take toarrive here in Korea?

    by kate Nov 22, 2016

    Reply(1)

    Please input your reply.

    Processing Time: Will be calculated when item is selected
    Shipping time depends on the paid shipping method:
    Express Expedited: 3-4 business days
    Local Standard Shipping: 3-5 business days
    Postal Expedited: 5-8 business days
    Postal Service - Tracking: 10-18 business days
    Postal Service - No Tracking: 10-20 business days
    Thank you for shopping with us.

    by Sandra Nov 22, 2016 Was this answer helpful? (0) (0)

  • Can I see more pictures?

    I am really interested in these clothes, and willing to buy several outfits at least 6 since my performance members are looking for a costume for a performance. But there don't seem to be any other pictures. Can we see more pictures of your product?

    by goal02 Nov 15, 2016

    Reply(1)

    Please input your reply.

    Dear customer,
    now we could not offer you more pictures.

    by hangyu Nov 15, 2016 Was this answer helpful? (0) (0)

  • quisiera saber si para el jueves tendre el traje es me urge

    quisiera saber si para el jueves tendre el traje es me urge

    by ady Aug 15, 2016

    Reply(1)

    Please input your reply.

    Por favor, entre en su cuenta, vaya a “Mis Pedidos” y compruebe el estado de su pedido.
    Aquí puede consultar qué significan los estados:
    http://www.lightinthebox.com/knowledge-base/c1192/a2968.html

    Si todavía tiene algún asunto sobre su pedido, por favor, contacte con el servicio de atención al cliente para recibir ayuda profesional. Aquí tiene un enlace sobre cómo contactar con es servicio de atención al cliente:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

    En cuanto reciban su ticket, responderán a sus preguntas en un día laborable.
    Gracias por comprar con nosotros.

    by ana_remote Apr 20, 2016 Was this answer helpful? (0) (0)

  • Storlek

    Hej,

    Min dotter har måtten Byst 75, Midja 62 och Höft 81 cm, vad ska jag då ta för storlek? 14 passar i midjan enligt tabellen och 16 för de andra måtten, men 16 är mindre i midjan än 14... Är klänningen stretchig? Verkar på en kommentar som att den inte är det.

    by Helena Aug 15, 2016

    Reply(1)

    Please input your reply.

    Ja, är tyget elastisk.
    I ditt fall, jag tror storlek S kommer att vara lämpliga för din dotter.
    Tack för din förfrågan.

    by Madeline Dec 17, 2015 Was this answer helpful? (0) (0)

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