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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • how long to make costume

    if i order a costume now would it get to me by 10/24? (serah farron cosplay costume)

    By tchan Oct 07, 2013

    We need 12-15 days to process the order once your payment is confirmed. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Oct 08, 2013 Was this answer helpful? (0) (0)

  • Do you have to make the costume, if so how long will it take to make it?

    I need the costume before the 17th May.

    By Maddy Apr 24, 2013

    We need 7-10 business days to tailor this item. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • Is it still possible to make get this custom made? Because i dont see the option anymore.

    Is it still possible to make get this custom made? Because i dont see the option anymore.

    By Yuushi Sep 06, 2012

    Thank you for inquiry. Now, this one has no custom size. Hope you enjoy shopping with us!:)

    By Smile Sep 07, 2012 Was this answer helpful? (0) (0)

  • Do you have this item in XXXL? Also, if i order in the next 24 hours, will i receive it by Aug 30?

    August 30 has a party which is the sole reason i plan on ordering this, so if i dont get it by then I will just return it, because i will not have much use for it.

    By Adelaide Marten Aug 13, 2012

    Thanks for inquiry, the processing time of this item is 9 business day, and if you choose Expedited shipping method, it just takes 3-5business day for you to get it, that's to say it would takes 12 - 14 business day for you to get it, so you can get this before Aug 30 if no unpredictable factors.

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)


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